Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jun 28, 2020 12:30:54 AM by Joel J
I cant buy connects. tried various cards of different banks and even paypal. Nothing works. What should I do?
Jun 28, 2020 02:35:31 AM by Aleksandar D
Hi Joel, and Kamaljit,
You need to check with your bank for more information on why the specific charge was declined. Please check out this help article to learn more about acceptable billing methods for purchasing Connects.
Joel, regarding PayPal, please note that only verified PayPal accounts can be used to purchase Connects.
Thank you.
Jun 28, 2020 10:11:51 PM by Raharsetya N
Hi There,
My name is Rahar.
I kow this is a classic problem but I still can't solve it.
I alreay added a debit card to my billing method and looks like it don't work.
Always says "charge failed" whereas in previous transaction this can be done, I don't know what is wrong.
Please help, thank you !
Jun 28, 2020 10:30:33 PM by Aleksandar D
Hi Raharsetya,
Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods.
Thank you.
Jun 29, 2020 02:48:37 AM by Alpesh S
I want to buy connects. I added my mastercard (debit card) in my billing method. I click on buy connects button and I redirect to my bank page for OTP and i received OTP . When i added my OTP now I'm facing this problem while adding connects>> Select the "Add Connects" button to continue.
Jun 29, 2020 02:57:07 AM by Omotunde T
Probably you didn't load your prepaid with funds.
Fund your card and retry.
Jun 30, 2020 07:26:30 AM Edited Jun 30, 2020 07:35:23 AM by Mandeep S
Hi. I recently tried to buy connects through my master card. However ended up with message something like, use alternate method or try later. By reading some posts I found that same issue existed with other users as well.
Jun 30, 2020 08:36:36 AM by Bojan S
Hi Mandeep,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 30, 2020 10:55:19 PM by Pramod P
I am not able to buy connects. I did purchase earlier and i have a verified billing method too but still its not happening. Please suggest
Jul 1, 2020 12:55:45 AM by Mary Joanne P
Me too. I wanted to avail the Freelancing Membership but this keeps on showing my screen
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
My billing method has also been verified. I've been trying to avail the membership for almost 2 days.
Is there anything else I can do besides adding an alternate payment method?
Jul 1, 2020 02:52:22 AM by Goran V
Hi Mary,
I would suggest checking with your bank if your account is enabled for international charges. In the mean time you can also try to add another billing method as well. Thank you.
Jul 1, 2020 02:56:00 AM by Mary Joanne P
Jul 1, 2020 03:03:21 AM by Goran V
Hi Mary,
Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly. Thank you.
Jul 1, 2020 02:51:37 AM by Goran V
Hi Pramod,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jul 1, 2020 08:03:08 AM by Nihal M
i am using my visa card to buy some connects.my card is working online with every website but not here.and gives this error "We are unable to authorize your card. Please add another billing method or contact your issuing bank".kindly look into this asap.Thanks
Jul 1, 2020 08:13:14 AM by Bojan S
Hi Nihal,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the billing methods available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jul 1, 2020 08:57:20 AM Edited Jul 1, 2020 09:19:02 AM by Bojan S
same error occurs even after clearing cache cookies everything.first time i clear my cache and went to billing method page and when i click add metod button, it appears!!!!
**Edited for community guidelines**
Jul 1, 2020 09:29:41 AM by Bojan S
Hi Nihal,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Jul 1, 2020 11:58:59 PM Edited Jul 2, 2020 12:19:06 AM by Aftab K
Jul 2, 2020 12:06:36 AM by Goran V
Hi Aftab,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jul 2, 2020 11:02:48 AM by Husnain M
i can not buy connects i recetly added my payment meathod and iam from pakistan.
i need to buy connects
Jul 2, 2020 12:00:38 PM by Bojan S
Hi Husnain,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jul 2, 2020 01:37:13 PM by Nihal M
its been two days im having this issue, kindly fix this is issue asap.
Jul 3, 2020 02:04:51 PM by Husnain M
i have tried using this link and also clearing cache but didnt work and i also tried on other browserbut also the error came up i am facing this error from the last 2 days
Jul 2, 2020 02:04:09 PM by Muhammad N
Greetings,
I am unable to purchase connects through my visa debit card. Whenver I try to purchase, it says that payment declined.
The international transaction service is active on my card.
Jul 2, 2020 02:36:33 PM by Bojan S
Hi Muhammad,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jul 2, 2020 11:08:42 PM by Nadeem C
i am not able to buy connect .while buying connect i get a message saying ' select the add connects button to continue' .
Jul 2, 2020 11:19:44 PM by Goran V
Hi Nadeem,
Please try to clear your cache and cookies or log in with another browser to purchase connects. Thank you.
Jul 3, 2020 12:41:00 AM by Ashish D
Jul 3, 2020 03:38:58 AM Edited Jul 3, 2020 03:58:02 AM by Goran V
I have added my debit visa card to billing mathod,
but still unable to purchase pro mamber plan and also facing issue in purchasing connects.
I'm using visa debit card.
Please help me in this regards, so that I may be able to purchase the connects or upgrade membership plan.
Thanks you
**Edited for Community Guidelines**
Kind regards,
Rahul Patnayak 🙂
Jul 3, 2020 03:58:56 AM by Goran V
Hi Rahul,
Please try to clear your cache and cookies or log in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.
Jul 3, 2020 04:49:43 AM by Rahul P
Thank you for your precious suggestions.
But i have also tried this technique to solve mybissy but still
Facing unable to purchase mambey plan.
Jul 3, 2020 04:52:34 AM by Rahul P
Thank you for your precious suggestions.
But i have also tried this technique to solve my issue but still iam unable to purchase pro mamber plan.
Jul 3, 2020 05:21:17 AM by Goran V
Hi Rahul,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Jul 3, 2020 05:51:21 AM by Rahul P
there are no need to add ticket?
and how much time it will take to fix this issue ?
Jul 3, 2020 09:50:49 PM by Rahul P
Why upwork not sending OTP for any transaction ?
That is main reason
For payment decline
Jul 4, 2020 05:00:27 AM by Aleksandar D
Hi Rahul,
I checked and it seems that the specific charge was declined by the bank. Please follow up with them for more information. You can also check out this help article to learn more about acceptable billing methods.
Thank you.
Jul 3, 2020 02:08:06 PM Edited Jul 3, 2020 02:09:53 PM by Muhammad N
I am also facing the same issue and now I can see here that many freelancers are facing this issue. However, the issue is not resolved yet? Please look into this matter urgently.
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