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Re: Unable to buy connects through debit card

Active Member
Khemraj S Member Since: Jul 6, 2020
4091 of 4,369

I have faced the same problem. I can not buy the connects with my debit card. its a mastercard

Goran V Moderator Member Since: Mar 24, 2017
4092 of 4,369

Hi Khemraj,


Could you please confirm if you`re receiving any errors on your end? 
I would also suggest checking with your bank if your account is enabled for international charges. Thank you.

~ Goran
Active Member
Sameer N Member Since: Mar 8, 2021
4093 of 4,369



I have the same problem where i cannot buy connects as the system is not accepting my debt card. Please note that this is very important for all the Freelancers here to have this issue resolved as I can only see a general answer to all questions where it says to "Check with your local bank for international transactions" and "Chose another billing method".

Please see that my card is open for all types of international transactions and I am currently using it for payments online, never had any problem.

Please support

Nikola S Moderator Member Since: Jul 2, 2020
4094 of 4,369

Hi Sameer,


I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.


~ Nikola

Active Member
Ashish D Member Since: Nov 12, 2019
4095 of 4,369
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Active Member
Levina T Member Since: Jan 1, 2020
4096 of 4,369

Hi, I tried adding my billing card info inorder to buy connects but it is not proceeding further. This is the following message that appears everytime I feed in my card information. “We are unable to authorize your card. Please add another billing method or contact your issuing bank.” Is there anything that be done to fix this ?

Goran V Moderator Member Since: Mar 24, 2017
4097 of 4,369

Hi Levina,


I would recommend to check with your bank if your account is enabled for international charges or to add another Billing method. Thank you.

~ Goran
Active Member
Ahmad M Member Since: Apr 8, 2021
4098 of 4,369

Same issue while adding the debit visa card, tried in both while buying connects and also while adding as my payment method, can someone assit.

Bojan S Moderator Member Since: Mar 9, 2018
4099 of 4,369

Hi Ahmad,


I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 


Let us know if the issue persists.


Thank you.

~ Bojan
Active Member
Ismail D Member Since: Nov 27, 2020
4100 of 4,369

All Freelancers requested,

To check your international usage option under internet banking debit card
details before buying connects on Upwork. If international usage option is
disabled please enable that option and try again..

Ismail **Edited for Community Guidelines**