Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[a04c08d0]

Hello! I can't buy a connection with my credit card. Can you help me?

[g_vasilevski]

Hi Isaac,

Are you receiving any errors on your end? If yes, please share the text of the error you`re receiving on your end. Thank you.

[haniaumar]

Hello there,

my card is active and I'm using it on multiple other platforms and it is working well but when I use it on upwork it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank".

It is been a month I'm facing this problem please someone help me with that. 

[JoanneP]

Hi Hajra,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[habiba_iftikhar]

I want to update my membership plan and I am trying to add a visa card as a billing method. I saw the following error: "We are unable to authorize your card. Kindly contact with your Issuing Bank." I contact with my bank and use the same card on other websites, it is working well. Kindly help me to resolve this issue so I can buy more connects to work.

[AndreaG]

Hi Habiba,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[yameenalam]

Hi I tried to buy connects through my VISA debit card but when I do it says your payment cannot be processed. Please check what's the issue I also have balance in my card if thats the case. I need the connects urjently. 

[1c70ab69]

hello, i am hussain **Edited for Community Guidelines** i want to buy connects but my payment is declined two time, plz resolve my issue i want continue my work. Thanks

[NikolaS]

Hi Hussain,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[aruaenyinna]

Please my payment method has a different first name with my upwork account. Is this why I can’t buy connects?

[BojanS]

Hi Enyinna,

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

Meantime, you can add an alternative billing method in your account payment options.

[aruaenyinna]

Okay. Lots of thanks.

[danish_want]

Hello,

 I   am not able to buy connects. Once I clieck the "buy connects" option, it is showinf me the following message "Payment could not be processed.Please choose an alternative payment method or retry again later. I tried everything i.e.  deleted caches, history etc but still I am getting this message. Kindly provide your feedback and solution.Attaching screenshot for your reference.

[NikolaS]

Hi Danish,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[001vivekmane]

I am also having the same issue there is money in my account but it is saying your payment could not be processed please try an alternate method. 

[g_vasilevski]

Hi Vivek,

Our team will reach out to you as well and assist you further, thank you.

[4384f860]

Hey, i am facing this choose an alternate method issue too, please help me out I need to buy connects.

[fady-natahn]

I have the same issue i have an active method witch is paypal and i have money in my account and every time i try to withdraw the money it gets failed

[NikolaS]

Hi Fady,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[mohamedahmed50]

i face the same problem and i try to talk to any one in upwork thats so difficult

[g_vasilevski]

Hi Mohamed,

I would recommend checking with your bank if your account is enabled for international charges. I also checked your account and I can see that you`ve already created a ticket. Rest assured, our team will assist you further directly on your ticket. Thank you.

[msa4462]

whenever i try to add billing method its added but when i go to upgrade my membership it shows the following error again and again.

Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later."

I called bank, they said Its all good from our side.

Is there any solution ?

Kindly help me out

[AveryO]

Hi Muhammad Sufyan, 

I'm checking this with the team, but I also wanted to confirm if you were trying to add a credit card for your billing method? 

[wzaman76]

Hello,

whenever I try to add billing method its added but when I am going to buy connect, it shows the following error again and again. Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later." I called the bank, they said Its all good from our side. Is there any solution? Kindly help me out

[JoanneP]

Hi Wahiduzzaman,

One of our team members will reach out to via support ticket and assist you directly. Thanks!

[nitish0208]

Hi,

I have been trying to buy connects from my primary debit card. But the error shows up. Kindly help me out.

Regards, Nitish.

[g_vasilevski]

Hi Nitish,

I would recommend checking with your bank if your account is enabled for international charges or adding another billing method. Thank you.

[ikashifbukhari]

Hello,

I want to add my Billing method through Visa.. but I get payment was declined message. Why? I updated it 3 times it deducted my money but didn't work for me. I am stuck, PLEASE HELP!

Thanks,

Kashif B.

[BojanS]

Thank you for reaching out to us, Kashif.

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 

[ikashifbukhari]

and May I ask when is that? Because I need to buy connects. I am out of it.

Thanks.

[BojanS]

Hi Kashif,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you.

[294e3c13]

I have the same problem what should I do?

[BojanS]

Hi Ehsan,

One of our agents will reach out to you directly and gladly assist you with this concern.

Thank you for reaching out to us! 

[294e3c13]

Hi Bojan,

Your payment could not be processed. Please choose an alternate payment method or retry again later.The billing fee deducted from my account and billing method didnt add.

[294e3c13]

Your payment could not be processed. Please choose an alternate payment method or retry again later.The billing fee deducted from my account and billing method didnt add.

[snajn66]

I have the same issue I can't upgrade to feelancer Plus I am getting same message "Payment was declined. Update now"

I verified with my bank and didn't found any issue.

Please assist.

[g_vasilevski]

Hi Najamuddin,

Our team will reach out to you via ticket as well and assist you further with your membership plan. Thank you.

[snehalpatel87]

I have tried much time but every time I got "payment was declined ". Can you please resolve my issue ASAP.

[JoanneP]

Hi Snehal,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[nabeelusafpasha]

Hi,
i have tried VISA CARD as well as MASTER CARD, but all in vain.
Deducted my money twice but respond me that payment declined.
i am in rush to buy membership plan.
kindly reply and take necessary actions.

Thanks and Regards.
NAbeel

[BojanS]

Hi Nabeel Yousaf,

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. You can also add an alternative billing method in your account payment options.