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mohamedahmed50
Active Member
Mohamed A Member Since: Aug 22, 2020
3951 of 4,123

thanks so much

93aa552e
Active Member
Arun Kumar W Member Since: Sep 30, 2019
3952 of 4,123

Hi, I have changed my debit card for

international usages - Yes

Merchant POS - Yes

e-commerce - Yes

It's successfully added as the payment method.

But when I go ahead to buy the connect using my debit card payment methods. I get message - Select the "Buy Connects" button to continue.

I am running in circles, with this. Please Help.

Also I am running in circles even to raise new support ticket, why is it hidden and made hard to find ? Smiley Sad

 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3953 of 4,123

Hi Arun Kumar,

 

One of our team members already reached out to you directly via this support ticket to assist you further with Connects.

Thank you.

~ Aleksandar
Untitled
93aa552e
Active Member
Arun Kumar W Member Since: Sep 30, 2019
3954 of 4,123
Thank you Aleksandar D, **Edited for Community Guidelines** the support agent helped me
and gave me a very good solution. 
It worked. I changed - Pop-ups and redirects - Allowed for 
upwork.com and **Edited for Community Guidelines**
Upwork team made my day. Thank you so much Smiley Very Happy
Please close the forum thread and support ticket.
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
3955 of 4,123
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

malik-aadil
Active Member
Adil M Member Since: May 24, 2018
3956 of 4,123

i am unable to buy connects

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3957 of 4,123

Hi Adil,

 

Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. There are three billing methods available to freelancers. You can find more information in this help article

 

~ Nikola

Untitled
dibashukri
Active Member
Shukri D Member Since: Feb 21, 2021
3958 of 4,123

whenever i try to add my card it tells me

"We are unable to authorize your card. Please add another billing method or contact your issuing bank"

Kindly tell me what are the possible solution

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3959 of 4,123

Hi Shukri,

 

Please check with your bank if your account is enabled for international charges or you can add another Billing Method. Thank you.


Untitled
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
3960 of 4,123
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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