Dec 10, 2020 01:04:33 AM by Abhishek K
Solved! Go to Solution.
Dec 10, 2020 01:15:11 AM Edited Dec 10, 2020 01:16:27 AM by Petra R
Abhishek K wrote:
How to remove a bad review
The only way to remove the public feedback is to issue a full refund. Even if you do that, the contract will have a huge affect on your metrics and your future Job Success Score because it is 10 times bigger than your previous contracts together, and the Job Success Score is Dollar weighed.
It is likely that you will lose your Rising Talent status too.
Dec 10, 2020 01:15:11 AM Edited Dec 10, 2020 01:16:27 AM by Petra R
Abhishek K wrote:
How to remove a bad review
The only way to remove the public feedback is to issue a full refund. Even if you do that, the contract will have a huge affect on your metrics and your future Job Success Score because it is 10 times bigger than your previous contracts together, and the Job Success Score is Dollar weighed.
It is likely that you will lose your Rising Talent status too.
Dec 10, 2020 01:30:50 AM by Abhishek K
Dec 10, 2020 01:35:07 AM by Petra R
Abhishek K wrote:
Is there any solution which don't have any negative impact on my jss and raising talent badge.
No. Every contract has an impact. This is why we have to nail down specifics before accepting a contract, so that misunderstandings such as this do not happen in the first place.
Dec 26, 2020 02:49:03 PM Edited Dec 26, 2020 05:10:50 PM by Luiggi R
I had a similar issue with a client - this person was supposedly a project manager and she did not give me enough information about the project - in fact, she gave me WRONG information. She basically sent me documentation which was meant for 3 freelancers to do and said I'd have like a week to work on it, when they really wanted it in 2 days. After going back and forth with them, she (and later her boss) acted like I was taking advantage by using up close to the amount of hours we had agreed upon, AND gave me a negative, lackluster review. I definitely did not communicate poorly - this person was straight up a terrible manager. I have been a freelancer and contractor for over 15 years, and the review does not reflect me at all.
I responded to the feedback I received so future clients could see it, but I haven't gotten a single project I've applied to since then. I've had a few random people contact me and that's it. I feel like I've wasted my time applying to things and now just want a refund on the connects I still have.
Upwork needs to change this rating system - it's completely unfair. Our worth should not be based on what clients think of us. The whole point of freelancing is to avoid a lot of the **Edited for Community Guidelines** that comes with employment.
Dec 26, 2020 05:52:47 PM by Petra R
Christina V wrote:Upwork needs to change this rating system - it's completely unfair. Our worth should not be based on what clients think of us.
What else is there? The worth of every product is largely determined by what buyers think of it.
Dec 26, 2020 06:12:37 PM by Christina V
But we aren't talking about products here, we're being rated as freelancers: as PEOPLE, and on HOW we produce. Clients have too much freedom to say whatever they want and even lie. We can respond, but then that isn't counted equally when clients can also leave a star rating that can change a numerical average.
Dec 26, 2020 09:51:22 PM by Petra R
Christina V wrote:But we aren't talking about products here
Bottom line: We are.
Dec 26, 2020 10:29:28 PM by Christine A
Dec 26, 2020 10:38:34 PM by Christina V
Fair point. I will say: I'm open to people's feedback if it's honest - even if it's not great - because then at least I have something to go off of. I could say "this is what I'd improve upon next time." But if someone writes a completely false review then there's not enough room for me to even defend myself and it's just my word vs. theirs.
Maybe it would be better if the negativity just wasn't a part of the rating system. If a client liked a freelancer and vice versa, they could leave a "thumbs up" with a positive comment. So freelancers who were not stellar just wouldn't get many reviews, if any.
Dec 26, 2020 10:45:54 PM Edited Dec 26, 2020 10:47:08 PM by Christine A
Dec 26, 2020 10:56:38 PM by Christina V
See, I wouldn't assume no feedback was bad. I would assume the same thing you just said - that the client either didn't have time, or the freelancer was anywhere from "not memorable" to "not great." So it's kind of an unknown, but either way they were not memorable enough to get a review, and the people who do get them would still look better in search results.
I feel like you're operating under the assumption that a lot of freelancers aren't solid workers, or flaky, and that's why they freelance instead of having regular jobs. A lot of people make this assumption, and it's not true. Sometimes when someone is new at the game, they don't know how to manage their time, or their communication skills need to improve, and getting ONE bad review on here can completely ruin someone's chances. And seriously...why the bad review in a case like that? Isn't not paying someone enough? And if a client did end up paying, how much did they really lose considering these problems are caught early on? Bad reviews are so petty. I don't believe that freelancers join this site with the intention of trying to take advantage. If crappy freelancers are such a concern, maybe Upwork should interview/screen people.
Dec 26, 2020 11:05:16 PM by Christine A
Dec 26, 2020 11:11:33 PM by Christina V
That's ashame - I wasn't aware of that. Hopefully if this is read by enough people they can consider screening freelancers. I also think more responsibiility could be placed on the client: asking for information, looking up portfolio websites and LinkedIn profiles, etc. Not just going by an Upwork profile.
Dec 26, 2020 11:21:14 PM by Christine A
Dec 26, 2020 11:28:15 PM by Christina V
Really? Well yeah, apparently I don't since after 1 lone client gave me a **bleep**ty review, I stopped taking this website very seriously. It's not worth frequently updating the profile section if no one contacts me because of that.
I don't plan on trying to violate your terms of service but I will say, if I was hiring someone to do a job for me, I would research them thoroughly. I would google them, look up their portfolio site (though they should give me one), LinkedIn, Twitter, etc. I would not go by one profile, that wouldn't be an informed decision.
I definitely won't be using Upwork anymore after I use the last of my connects.
Apr 28, 2024 07:06:50 PM by Sheena A
I'm sorry this happened to you. Have you had any luck landing client work on Upwork, since your post?
Jan 11, 2023 12:51:44 AM by Onyinye O
I think the solution here is; Upwork should leave the ratings and reviews settings as they are but in cases of very bad/ terrible reviews, Upwork should give each freelancer at least 5 chances to dispute bad reviews gotten. This dispute shouldn't involve the client who gave it.
After the contract has ended, payments are made and bad reviews given, a freelancer should be given the chance to dispute the review for removal by Upwork. You mustn't get a Top Rated badge first to remove it, because these reviews and ratings are the means to get to Top Rated.
As the dispute commences, facts are presented by the freelancer and the Upwork Team does their research. If the Freelancer is found on the right side, the bad review should be cleared out immediately.
Upwork should enable their software/system to handle this with an automatic click, because most times the reasons they give is that their software system cannot handle this and because of this a feedback reply has been enabled beneath the bad review to help. This is still not okay!!!
Till Upwork favours freelancers on this particular end, what I will advice is this;
If a bad feedback blocks future contracts, it's best you switch to another skill for the maintime to push that unhealthy review away from the first page and to boost your Jss. Contracts looking for a certain skill won't hire you if you've been discredited based on that skill. Look for a skill that's off from the skill your currently selling and try your luck. I feel this is the only way out, if stuck in this disheartening situation.
Jun 3, 2023 12:09:58 AM by Adodo A
Thank you for this. I sincerely agree. I was given a bad review because I refused to commit Identity fraud which the client doesnt let freelancers know upfront. As soon as I asked him to terminate the contract. He proceeded to give a terrible unrealistic review. 1 star ratings for every skill. Unfortunately clients will not see through the 1 star. I have all proofs to back up my claims above.
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