Account is on hold - Could not verify identity

[anhlev23]

Hello,

Firstly, I wanted to state that my account is working totally fine. I am asking on behalf of my colleague (contractor) whose profile link is at**Edited for Community Guidelines**. He is still new to Upwork.

**Edited for Community Guidelines**

It would be awesome if this issue could be addressed soon.

Thank you so much in advance.

**Edited for Community Guidelines**

[NikolaS]

Hi Anh,

Please note that for privacy reasons, we cannot share information about another’s user’s account which we hope you understand. Could you please ask them to contact us directly on any social media they prefer and we will be happy to help?

[anhlev23]

I will tell him to do so. Thank you.