Feb 25, 2018 07:07:19 PM by Daphne C
Hi
I'm from Singapore, and it in itself is a city.
There is no option or "drop down" list for me to fill in the city.
Does anyone has similiar issues?
Thank you.
Jan 3, 2019 09:25:58 PM by Andrey I
So... I sent a PM with correct address like two days ago. And still no answer.
Jan 3, 2019 10:00:56 PM by Avery O
Hi Andrei,
On your next reply, will you please note what was the city you were trying to add that was not available on the options listed?
Jan 4, 2019 04:11:28 AM by Goran V
Hi Andrei,
I just checked this on my account and your city Kirovo does appear in the drop down menu. Once you type your city in the City field you will have 3 options to chose from in the drop down menu. Thank you.
Jan 4, 2019 07:26:43 AM by Andrey I
Hi Goran,
Yeah, I can see these 3 options. Two of them is not Kirovo. It's "Kirovo-Chepetsk" and "Kirov". And another one is Kirovo, but from "Kurgan Oblast". That is not where my city located. Just the same name. My Kirovo is in "Republic of Khakassia". It's thousands of miles away from Kurgan Oblast.
Jan 4, 2019 08:06:53 AM by Bojan S
Hi Andrei,
One of our agents will reach out to you directly and assist you further, thank you for your patience.
May 14, 2018 03:34:11 AM Edited May 14, 2018 03:39:12 AM by Jennifer B
Hi,
I am having an issue in entering my address to the required field. It says there to choose your city from the lists but nothing comes up when I tried to enter it.
I have attached the screenshot. Hope you can help me.
Thank you.
Jennifer
May 14, 2018 03:49:14 AM by Goran V
Hi Jennifer,
Please type your city full name and a drop down menu will be showed to select your city from. You should also fill in the full address in the tab before moving on the other fields. Thank you!
Jul 15, 2018 03:30:39 AM Edited Jul 18, 2018 04:17:41 AM by Joanne P
Thank you for your response. I've tried to do that but still no list coming up. See Attached.
Jul 15, 2018 04:30:52 AM by Joanne P
Hi Jennifer,
I'm sorry that you're having trouble completing your profile. I have checked and it is now showing the list of cities. Could you please try again? If you still experience trouble adding your city, please let us know. Thank you!
Jul 18, 2018 10:58:13 PM by Arielle Joyce R
Hi I am experiencing the same problem. I have also logged in two different browsers, still list of cities are not found.
I have tried refreshing several times also. Still no list. Help?
Jul 18, 2018 11:11:47 PM by Dwayne A
Hi,
I'm facing the same problem while creating my profile.
Thanks
Dec 23, 2023 11:23:57 PM by Akhtar H
My city name is tehsil mehar but the list showing Mehar dp pk and some others I don't even know these cities what should I do plz help
Dec 24, 2023 03:04:46 AM by Annie Jane B
Hi Akhtar,
Thanks for reaching out. I checked your account and it looks like you were able to successfully update your address. Feel free to reach out if you need further assistance.
Nov 8, 2018 09:23:19 PM by Michael D
Nov 8, 2018 10:01:02 PM Edited Nov 8, 2018 10:01:31 PM by Avery O
Hi Michael,
Before I proceed, I wanted to check if you tried filling in your full address on this box?
Nov 12, 2018 09:27:44 PM by Avery O
Hi Michael,
A member of the Customer Support Team will reach out to you to assist you further.
Feb 20, 2019 05:45:54 PM by Shelita G
As I am trying to complete my application, no cities are populating. I type the letter "a" and it just states "please select a city from this list" but there is no list. I've tried all beginning letters just to see if a list will pop up but it doesn't please help.
Feb 20, 2019 09:46:24 PM by Avery O
Hi Shelita,
You will need to fill-in the Address field first with your complete address, and the CIty field will autopopulate with options.
Once you have filled-in all the fields of your application, please click on Review Application, and see if there are any errors that you need to fix in your application. If there are no errors, your profile should go to the team's queue for their review.
Jan 16, 2019 03:01:44 PM by Marie F
Hi,
I have completed my profile to join Upwork but I had to use a dummy London address as there were no relevant options in the City field. I live in the British Island of Guernsey (one of the Channels Islands).
I don't want my incorrect address to be a negative factor in my application but there was no way to enter my actual address.
Any help appreciated,
Thank you,
Marie
Jan 16, 2019 04:59:18 PM Edited Jan 16, 2019 05:49:15 PM by Avery O
**edited for Community Guidelines**
Jan 16, 2019 05:59:10 PM by Avery O
Hi Marie,
I'll check this with the team and I'll get back to you once I have more information about your account.
Sep 2, 2019 06:06:07 PM by Mathew D
Hi Avery,
I have this issue too. Can you please contact me and I'll give you my city name?
Mat
Sep 2, 2019 08:12:03 PM by Avery O
Hi Mathew,
It looks like you were able to add your city as shown on your Contact Info page. When you start typing-in on the City field, some suggestions will show as a drop-down menu. You can click on your city from there if you are still having issues.
Let me know if I can further assist you with anything.
Sep 2, 2019 09:16:59 PM by Mathew D
Sep 2, 2019 10:46:42 PM Edited Sep 2, 2019 11:15:54 PM by Avery O
Hi Mathew,
I have shared this with the team so that they can look into this further.
ETA: Hi Mathew, the team has confirmed that how you filled-in your address should be okay. However, they would like to look into it further, so that they can check why Moreland is not available in the drop-down list. The Customer Support Team will reach out to you for more information regarding this.
Sep 13, 2019 06:29:08 PM by Xu D
i am having some issue to sent for application review.. there's always an error when i enter singapore as city? can someone help me.
Sep 13, 2019 09:57:57 PM by Aleksandar D
Hi Xu,
Thanks for reaching out to us. I checked and it seems that you successfully sent your profile for review. Let us know if you need further assistance.
Thank you.
Nov 14, 2019 10:38:52 PM by Rina S
Hi, I'm having the same issue as others do in this thread. I am a Japanese freelance living in Yamanashi prefecture, and there is no option for me to select in the list provided by the system. Please assist me with this issue, thank you.
Nov 14, 2019 11:16:11 PM by Goran V
Hi Rina,
One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your city. Thank you.
Nov 15, 2019 12:31:31 AM by Shiref E
Hi
I have the same problem. I didn't find my city in Finland. Mariehamn - Åland Islands. Finland
Can you help?
Nov 15, 2019 12:33:13 AM by Goran V
Hi Jas and Shiref,
Our team will reach out to you both via tickets and assist you further with your accounts. Thank you.
Nov 15, 2019 02:34:31 AM by Jas P
Nov 15, 2019 01:40:37 PM Edited Nov 15, 2019 01:42:02 PM by Bernard J
Hi, I am having the same issue when trying to review my application. I live in St. Lucia and my City is "Castries", however the drop down arrow isn't available. The crazy thing is, there are other freelancers in my area who were able to use that location in their profile also. Could you be of any assistance?
Nov 15, 2019 01:42:08 PM by Adnan P
Hi
I'm from Sarajevo (BiH) and I don't get any results for the city in the profile registration form.
Thank you.
Nov 15, 2019 02:11:41 PM by Bojan S
Thank you for reaching out to us, Bernard and Adnan.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your concerns.
Nov 15, 2019 02:57:35 PM by Adnan P
Hi, I tried out the steps that the support provided me. I also deleted my old account and registered with a different one and I still get the same issue.
I'm still writing here because I lost access to the support ticket that was created with the old account, sorry for the inconvenience.
Thanks.
Nov 15, 2019 05:50:09 PM by Joanne P
Hi Adnan,
I've shared your concern with the team, and one of our agents will reach out to you via support ticket. Thanks!