Oct 1, 2020 12:05:37 AM by Rafay Nawaid A
I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
How to proceed now?
Solved! Go to Solution.
Oct 1, 2020 12:17:34 AM by Goran V
Hi Rafay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Dec 18, 2020 05:16:29 AM by Md Hasanul Huq J
I've provided the details and everything for the first step of ID verification, but when I start visual verification, I get timed out and receive this error:
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
How to proceed now?
Dec 20, 2020 07:43:21 PM by Priyank R
I'm facing the same issue since last 2 days - I am unable to proceed further into video verification, getting constantly timed out. Please help since I have only one day left for verification.
Dec 20, 2020 08:26:01 PM by Luiggi R
Hi Priyank,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Dec 20, 2020 07:47:32 PM Edited Dec 20, 2020 07:48:12 PM by Priyank R
I only have one day left for my verification and it's constantly getting timed out ! Please help me resolve this - I earned a job just a few days ago after years of efforts and I don't want to get disabled or kicked out because of such a simple problem ! Please help !
Jan 6, 2021 10:48:49 PM by Arpit A
Hi Goran,
I am facing the same issue of time out while trying to complete the visual identification. Please help .
Jan 6, 2021 11:15:59 PM by Joanne P
I apologize for the inconvenience this has caused you, Arpit. I've requested the assistance of our team. One of our agents will reach out to you via a support ticket to help you in completing the verification process.
Jan 7, 2021 06:54:46 AM by Faviana L
I've completed the first step of ID verification, but when I start visual verification, I get timed out and receive this error: "Timed out on waiting for agent to verify your identity Have you completed your web cam chat? Click try again to continue."
Jan 7, 2021 07:41:11 AM by Andrea G
Hi Faviana,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 8, 2021 11:42:22 AM by Russell E
Hi Goran.
Im having the exact same problem. In fact if when i tap "chat now" i am redirected to a new page. (the help section) and everytime i tap on identity verification here, the next page loads then in a second it goes back to the help section again.
Jan 8, 2021 12:18:54 PM by Andrea G
Hi Russell,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 15, 2021 02:05:10 PM by Andrea G
Hi Arslan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 14, 2022 07:15:50 PM by Herold Nomie F. B
Hello, I am laso having the same problem. I already provided the id and some information. But when I put my face in the camera it doesn't work
May 14, 2022 08:41:16 PM by Pradeep H
Hi Herold,
Thank you for your message. I see that you have already completed verification on your Upwork account. Feel free to message us if you need further assistance.
Thank you,
Pradeep
Nov 6, 2020 01:38:07 AM by Lana M
The same issue in my case. I sent my ID this morning and it was verified, but I keep getting "timed out" when I try to complete my visual identification.
Nov 6, 2020 03:19:51 AM by Nikola S
Hi Lana,
Thank you for reaching out to us. I checked and it seems that you were able to complete your verification process successfully. Please let us know if you need our further assistance.
Thank you,
Nov 20, 2020 01:52:54 AM by Muhammad H
Hi Nikola,
I am facing the same problem while verifying the visual id check. It says: "Timed out on waiting for agent to verify your identity".
I'd be very happy if you can assist me with this problem. Thank you!
Nov 6, 2020 06:03:29 AM by Goran V
Hi Karina,
Could you please try clearing your cache and cookies or logging in via Firefox to complete the process? If you`re still experiencing the same problem after this, please let me know here. Thank you.
Nov 6, 2020 06:43:05 PM by Karina A
Nov 6, 2020 10:50:16 PM by Joanne P
Hi Karina,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 17, 2020 12:30:47 PM by Andrea G
Hi Rachel, Anas, Natalia, and Malek,
We'll have one of our agents reach out to you via support ticket to assist you further with this.
Thanks!
Nov 20, 2020 01:50:06 AM by Maryam J
Hello. I am having the same problem. I have tried clearing cookies and caches. Tried from 3 different desktops but nothing is working. Please help.
Nov 20, 2020 01:54:26 AM Edited Nov 20, 2020 01:55:27 AM by Goran V
Hi Maryam and Muhammad,
One of our team members will reach out to you both via tickets as soon as possible and will assist you further with your verification's. Thank you.
Nov 20, 2020 01:51:37 PM by Sarah S
Nov 21, 2020 11:19:58 PM by Kiandokht K
Nov 22, 2020 08:11:52 PM by Luiggi R
Hi Kiandokht,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 23, 2020 12:05:36 AM by Kiandokht K
Nov 23, 2020 02:06:41 AM by Aleksandar D
Hi Kiandokht,
I followed up with the team handling your case and one of our agents already updated you with more information.
Thank you.
Nov 29, 2020 06:56:51 PM by Luiggi R
Hi Mike,
I'm very sorry to hear you've had trouble with this. I can see that you recently opened a support ticket and one of our agents should be getting back to you soon.
Thank you,
Nov 11, 2020 07:47:33 AM by Polina K
Hello. I'm having the same problem. My ID is successfully verified, but I'm unable to do video verification. Could you please help me out with this? Thank you.
Nov 11, 2020 10:45:17 AM by Jacob W
Hi i'm getting the same problem, can someone please reach out to help? Thank you!
Nov 11, 2020 12:13:03 PM by Andrea G
Hi Jacob,
One of our agents will reach out to you via support ticket in order to asisst you with your verification.
Thanks!
Nov 16, 2020 11:11:07 PM by Mohamed A
I sent my ID it was verified, but I keep getting "timed out" when I try to complete my visual identification.