Sep 11, 2020 11:57:33 AM by Simao C
Hi,
I did my sign up through Google, and now when I try to go to settings to change my VAT, it asks me for the password. But, since I've signed in through Google I can't put my password and I can't access to settings.
Is it possible to change my google sign in to an email sign in or there is another way to solve this problem?
Thank you very much,
Simao
Sep 11, 2020 01:13:45 PM by Andrea G
Hi Simao,
Someone from our team will reach out to you via support ticket to assist you further.
Thanks!
Sep 30, 2020 01:42:05 AM by Aleksandar D
Hi Marc,
I shared your issue with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.
Thank you.
May 8, 2021 08:01:55 PM Edited May 8, 2021 08:02:55 PM by SIAL S
I have full access to my account through Gmail but can't access the setting. I forget my security question and after it says "You've reached the maximum number of tries. To reset your Security Question, click "Forgot your answer" below." .After clicking "Forgot your answer" I can't get any mail or any response. Please HELP!.
May 8, 2021 09:41:32 PM by Pradeep H
Hello Shahrukh,
I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep H.
Sep 25, 2021 01:52:25 AM Edited Sep 25, 2021 02:26:07 AM by Bojan S
I have the same issue plz help me too. I can login with my google account, but i dont have any user name and password for my account
my email is **Edited for community guidelines**
Sep 25, 2021 02:27:53 AM by Bojan S
Hi Baqir,
One of our team members will reach out to you directly via email to assist you with your accessing your account.
Thank you!
Jun 9, 2022 12:57:15 PM by Inshal A
Same Issue !!
I did my sign up through Google, and now when I try to go to settings, it asks me for the password. But, since I've signed in through Google I can't put my password and I can't access to settings.
Jun 9, 2022 02:03:49 PM by Arjay M
Hi Insha,
I have checked your account and I can see that you were able to log in. Can you please let me know what are you trying to access on your account so that I can assist you accordingly? If you can provide me a screenshot of the error you're receiving that would be extremely helpful. Looking forward to your response.
Apr 25, 2023 08:33:46 PM by Fauzi S
a lot people have the same issue here, just answer here la. why need ticket ticket.
Oct 1, 2023 02:46:12 AM by Amy W
Hi, I also have this issue. Could I also get some help?
The site just keeps crashing, clearly this needs looking into properly!
Thank you
Amy
Oct 1, 2023 07:32:36 AM by Annie Jane B
Hi Amy,
Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?
Nov 5, 2023 08:47:49 PM Edited Nov 5, 2023 11:24:42 PM by Albert H
I'm facing this issue and currently solved
Nov 6, 2023 01:41:32 AM by Pradeep H
Hi Albert,
Glad to hear that the issue is solved now. Feel free to message us if you need further assistance.
- Pradeep
Jan 7, 2022 08:00:06 AM by Andrea G
Hi Zain,
I checked your account and it looks like you were already able to log in. Could you please provide more details about the issue if you're still experiencing it? Please include a screenshot of any error you're seeing.
Jan 10, 2022 07:51:51 AM Edited Jan 10, 2022 07:58:03 AM by Hakim B
Hello ,
i have the same issue , i can't reach the settings after login with gmail , it ask me to re-enter password but i have no password to put because i have logged in with my gmail . can you help me to solve this problem ?
Thank you
Jan 10, 2022 08:55:20 AM by Andrea G
Hi Hakim,
All accounts have a password set at some point in the past. If you use Google Sign in, we only ask for your Upwork password if we need to verify your identity. Check out this help article to learn how to reset your password.
Jan 11, 2022 12:18:44 AM by Hakim B
Hello Andrea ,
i changed my password , but when it ask me to re-enter my password to reach settings , my new password is not accepted .
Thank you
Jan 11, 2022 12:37:21 AM by Goran V
Hi Hakim,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Jan 18, 2022 06:42:32 AM by Davide P
Dear Hakim,
I have the same issue; can I get in contact with someone from support to fix the problem?
Thanks a lot in advance, regards
Davide
Jan 18, 2022 07:42:36 AM by Andrea G
Hi Davide,
All accounts have a password set at some point in the past. If you use Google Sign in, we only ask for your Upwork password occasionally if we need to verify your identity. Check out this help article to learn how to reset your password.
May 7, 2022 06:06:34 AM by Resetic I
I have the same problem:
I did my sign up through Google, and now when I try to go to settings to change my VAT, it asks me for the password. But, since I've signed in through Google I can't put my password and I can't access to settings.
Can you provide me the instruction how to access the settings when signing in with Google.
May 7, 2022 10:43:02 AM by Annie Jane B
Hi Resetic,
Thank you for reaching out to us. Upwork asks for your account password if you need to update any account specific-details such as VAT. You would have to manually enter it in order for you to proceed. If you can't remember your password, check out this help article to learn how to reset your password.
Jul 21, 2022 08:28:18 AM by James Rydell E
I'm also having a problem both logging in and going to settings that needs a authentication code. I can log-in on my account (but it's so annoying that I'm getting a notification that "there is a recent log-in on an unkown device or browser" but I'm the only one using it and in my same workstation") but the real problem is when I'm going to settings and it still needs a code but the code doesn't send to my email which is also getting on my nerves.
Please fix this problem ASAP
Jul 21, 2022 09:48:11 AM by Andrea G
Hi James,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jul 26, 2022 03:52:04 PM by Esha P
I can't access my setting as it says I need a password however I singed in using my Apple ID and therefore didn't create a password
Aug 11, 2022 10:54:52 AM by Josh T
I am having the same issue as I can sign in with Apple ID, but can't access my account settings. Can someone help me with this?
Thanks!
Aug 24, 2022 10:02:51 AM by Dardan L
I have the same problem I also issued a ticket 3 business days ago and still no reply. Can someone from here help me, please?
Aug 24, 2022 11:23:47 AM by Nikola S
Hi Dardan,
Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Sep 16, 2022 08:16:12 PM by Ilya G
I have the same issue. I can sign in with Google, but cannot access account settings. Please help.
Sep 16, 2022 10:21:39 PM by Joanne P
Hi Ilya,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 4, 2022 10:58:12 AM by Kelsey O
I have this same issue. How is this still a thing? I can't reset my password because it doesn't recognize my email when I login! Can I get customer service to help?
Dec 22, 2022 04:58:12 AM by Armin L
Hello ,
i have the same issue , i can't reach the settings after login with gmail , it ask me to re-enter password but i have no password to put because i have logged in with my gmail . can you help me to solve this problem ?
Thank you