Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jan 9, 2018 06:22:45 AM by Jennifer M
Thank you Goran.
I have selected the correct country code and area code, etc. Can you tell me how to select the email option? Here is a screenshot of where I am at.....
Jan 15, 2018 11:54:49 PM by Goran V
Hi TJ,
One of our team members will reach out to you and assist you further.
Jan 17, 2018 07:15:32 PM by Ryan C
Hello Jorge,
I have escalated your concern. One of our representatives will reach out to you shortly.
Apr 5, 2018 12:10:02 PM by John M
Hi, I am still having the same issue, can someone help me finish this process?
Apr 5, 2018 02:04:18 PM by Nina K
Hi John,
We'll have one of our team members reach out to you to assist you with the verification code issue very shortly.
Dec 7, 2017 02:11:40 PM by Jacob T
Greetings,
I am currently in the process of creating my profile. However, I am stuck at the part where I must use a verification code that is to be sent to my phone. I am using my right phone number but I am just not getting the text message.
Dec 7, 2017 02:40:56 PM by Valeria K
Hi Jacob,
I'll forward your concern to our team and one of our agent will reach out to you directly to assist you with verification.
Aug 22, 2018 09:15:51 PM by Molly T
Hello,
I am receiving the same error as Jacob, would you please assist me?
Thank you
Aug 22, 2018 09:59:14 PM by Avery O
Hi Molly,
The Customer Support Team will assist you further on a Support Ticket.
Nov 20, 2018 08:16:09 AM by Loryll Ann M
Nov 20, 2018 09:44:37 AM by Bojan S
Hi Loryll Ann and Jesse,
Our team will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.
Dec 6, 2018 12:00:29 AM by Hannah N
Hello, I am having the same exact issue, and I would appreciate some assistance as well, please!
Thank you.
Dec 6, 2018 12:27:02 AM by Goran V
Hi Hannah,
One of our team member will reach out to you via ticket and assist you further on how to verify your phone number. Thank you.
Jul 28, 2019 07:52:38 PM by Avery O
Hi Joseph,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Jul 28, 2019 07:57:29 PM by Megan Q
Jul 28, 2019 10:06:06 PM by Avery O
Hi Megan,
You should be able to change your notification settings by clicking on the cog button on the upper-right hand corner of your Community page, and setting your notification settings accordingly. Let me know if you're unable to do it from your end, and I'll assist you further.
Apr 22, 2018 06:40:00 AM by Rebecca H
Hi, when I started creating my account, I was out of the country and didn't have access to my American phone. Now I'm back in the States and I'm trying to verify my phone, the same number, and it says verification failed, please enter another number. This is my only number. Help? I submitted two help requests yesterday and I can't tell if either of them went through. Thanks
Apr 22, 2018 07:46:14 AM by Rebecca H
Apr 22, 2018 08:05:35 AM by Joanne P
Hi Becky,
Sorry about that. I checked and saw that a team member already reached out to you about this. Can you please check again?
May 8, 2018 09:41:43 AM by Alex C
Hi,
I have been trying for several days to register my account with upwork, however I cannot complete my profile as every time I get to the phone verification step, I enter in my phone number and the algorithm does not send me a text. I'm not sure what to do as I can't get past this step and move on, and I have been trying for days but have yet to receive any confirmation texts.
May 8, 2018 11:07:33 AM by Nina K
Hi Alex,
Sorry to hear you are having an issue receiving the code. Please try clearing your cache and cookies or try using a different browser and then remove and re-add your phone number again before attempting to generate the code. If you still don't receive the code after those steps then let us know and we'll assist further.
May 8, 2018 12:04:21 PM by Alex C
Hi Nina,
Thanks for the response - I have tried clearing cache, cookies, and another browser, and have added and removed the number. Still no code.
Alex
May 8, 2018 02:17:51 PM by Nina K
Alex,
We'll have one of our agents reach out to you directly for further assistance.
May 8, 2018 08:18:42 PM by Gina P
Hello,
I'm trying to sign up for an account, but I cannot. I put my home country as the United States but I currently live in South Korea. I cannot verify my phone number because I don't have a US one. I have a Korean one.
May 8, 2018 11:40:03 PM by Avery O
Hi Gina,
I'll go ahead and change your country to South Korea for you. You should be able to proceed with your registration once this has been updated.
Jun 7, 2019 03:35:49 AM by Eliseo S
Hi! I am trying to register to upwork. I currently live in the Philippines and your website requires me to enter a US phone number. I cannot change the country.
What should I do?
Thank you
Jun 7, 2019 04:13:01 AM by Goran V
Hi Eliseo,
Our team updated your country to the Philippines and now you can verify your phone number with a number from your country. Thank you.
Feb 15, 2020 07:09:52 PM by Katie B
Hello,
I'm having the same issue as I try to set up my account. It says "You failed to verify this phone number. Please provide a different number." However, the number I am entering is my phone number and I never attempted to verify it before. Please advise.
Thank you!
Katie
Feb 15, 2020 11:29:19 PM by Aleksandar D
Hi Katie,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Mar 17, 2020 11:40:55 AM by Jessica M
Mar 17, 2020 12:09:46 PM by Bojan S
Thank you for reaching out to us, Jessica.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 9, 2018 11:13:04 AM by Alex C
Hi Nina,
Still am waiting for someone to reach out about this.
Alex
May 9, 2018 12:26:06 PM by Nina K
Hi Alex,
I apologize for the delay in one of our agents reaching out to you.
I've followed up with the team just now to ensure that they reach out to you as soon as possible. Thank you.