I created the wrong type of account and then i deleted that account and created an account as a freelancer but I cannot complete my profile because it says my phone number is still in use on another account even though the original account is cancelled.
I have shared your concern, and your account information with the Customer Support Team so that they can look into your account, and to check if it's possible to release your mobile number from your old account. I'll let you know!
ETA: Hi Sydney! It looks like you have been assisted directly through a support ticket. Let us know if our team can assist you further with anything!
Hello, Im trying to complete my profile and when I click continue it comes up with a "please verify phone number" screen. When I enter my phone number it says that it failed to verify. This is my current phone number and it will not let me continue. Please help.
I just wanted to check if you've already tried basic troubleshooting steps - clearing your cache, and cookies, and using a different browser? Could you please try verifying your phone number again? Let us know if the issue persists.
Hello! I would like to setup my security phone number, but it stated that I exceeded the number of send attempts for that particular number. Would there be a way to reset this? Thank you very much!