Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Mar 6, 2019 03:02:26 PM by Bojan S
Hi Eric,
We'll have one of our team members reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Mar 31, 2019 08:51:18 PM by Andrew L
Same issue here. Can you have someone reach out to me to get this resolved?
Mar 31, 2019 10:07:04 PM by Avery O
Hi Andrew,
I have shared your account information with the Customer Support Team so that they can assist you with your phone verification.
Apr 1, 2019 08:08:48 PM by Andrew L
Originally had a "client" account, switched to "freelancer" account. When trying to proceed to phone verification step I get " This number is being used by another account. Please provide a different number." and can't move past that stage. Please advise.
Apr 1, 2019 10:54:38 PM by Avery O
Hi Andrew,
I'm sorry if this has been an inconvenience. I can see that the team has reached out to you through this support ticket. Kindly refer to the ticket and respond on the ticket thread so that the team can assist you further.
Apr 1, 2019 07:09:18 PM by Tiffany Q
Hello, I have been trying to verify my phone number. It has been unsuccessful. I hit the verify phone number button and it does nothing. PLEASE HELP!
Apr 1, 2019 08:17:59 PM by Samrat C
You can not do it yourself unless you are asked to do so by Upwork.
Apr 1, 2019 10:06:13 PM by Tiffany Q
Apr 1, 2019 10:21:37 PM by Avery O
Hi Tiffany,
I went ahead and shared your account information with the Customer Support Team, and they will get in touch with you to assist you directly with your phone verification.
Apr 2, 2019 12:05:06 PM by Callum T
Hi, I also have this problem.
I click verify and nothing happens.
You would think after 49 pages of complaints you would have fixed this issue by now?
Apr 2, 2019 08:04:12 AM by Abby R
I finished my profile and entered my phone number for security verification but nothing is happening. I cannot go to the next screen and I did not receive a verification text.
Apr 2, 2019 09:32:39 AM by Bojan S
Hi Abby,
We'll have one of our agents reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.
Apr 2, 2019 12:31:19 PM by Bojan S
Hi Callum,
One of our team members will reach out to you directly via support ticket to assist you with your phone verification process.
Thank you for reaching out to us.
Apr 2, 2019 01:58:44 PM by Callum T
Hi Bojan,
Noone has contacted me yet buddy, how long will this take?
Feb 13, 2020 11:16:19 AM by Isabella L
Please help me verify my phone number! I've had Upwork account before, however, it was deleted. As far as I remember, the closed account didn't link to my current phone number. I don't know why it doesn't let me verify with the repeated message: "This number is being used by another account". Thank you so much for your help and time.
Apr 3, 2019 10:05:03 AM by Andrea F
I'm an English professor on sabbatical, staying with friends and I purposely left my phone behind. They only have a landline. How do I verify my profile if I can't get text messages?
Apr 3, 2019 10:39:20 AM by Bojan S
Hi Andrea,
One of our team members will reach out to you directly and assist you with your phone verification process.
Thank you.
Apr 4, 2019 06:41:01 PM by Ijah S
Apr 4, 2019 07:34:02 PM by Avery O
Hi Ijah,
It looks like you were able to access your old account. Could you please close either one of your accounts as having more than one account is a violation of the Upwork Terms of Service. Once one of the accounts is closed, please let us know so that our team can assist you further.
Apr 4, 2019 09:05:50 PM Edited Apr 4, 2019 09:59:22 PM by Avery O
I'm unable to delete the profile for **edited for Community Guidelines** due to the site not allowing me to leave the create profile page.
Apr 4, 2019 10:06:19 PM by Avery O
Hi Ijah,
Could you please confirm if you will continue using the old account? Once confirmed, I'll go ahead and close this new account for you.
Apr 4, 2019 08:25:40 PM by Hunter B
I was filling out my security phone number when I came across this...
Apr 5, 2019 10:29:18 AM by Nadia F
Hi I am trying to set up my account as a freelancer, and I cannot verify my account with a phone number because my number is being used already. Is there a way to figure out if I set up an account in the past? And how do I remedy this?
Apr 5, 2019 11:11:50 AM by Bojan S
Hi Nadia,
We'll have one of our agents reach out to you via support ticket to assist you with your phone verification process.
Thank you for reaching out to us.
Apr 5, 2019 12:45:02 PM by Jean-Claude K
Hi,
I cannot submit a proposal because i need to verify my phone first. I get an error message that says that I've changed my phone number too many times.. hence i can't get the code to verify my account.
Any advice?
Thanks
Apr 5, 2019 01:13:11 PM by Bojan S
Hi Jean-Claude,
One of our team members will reach out to you directly via support ticket to assist you with your phone verification process.
Thank you.
Apr 7, 2019 12:10:57 AM by Riri A
Hi Clark,
One of our team members will reach out to you shortly and assist you directly with your text verification process. Thanks you for letting us look into this.
Apr 6, 2019 10:42:19 AM by Geo M
hello there. I'm a music producer/artist/songwriter/singer/pianist/composer. just registered for a profile. however I'm not receiving the text message to verify my phone and I can't finish the verification process. please help!
Apr 6, 2019 01:49:50 PM by Joanne P
Hi Geo,
A member of the customer support team will reach out to you directly via email and assist you further. Thanks!
Apr 7, 2019 03:19:27 AM by Dwight C
Good Day
I have signed the mobile number form but did not recieve my 5digit verification code.
I am from the Philippines and our area code starts with +63, will that interfere with the given +1 area code?
Thank you
Apr 7, 2019 03:32:05 AM by Bojan S
Hi Dwight,
We'll have one of our agents reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.
Apr 7, 2019 03:49:10 PM by Andy M
Hello, my wife did her profile before me and used my number instead of hers. She changed it in her profile and had hers verified, but now I'm trying to create my profile using my number and it's saying that it's still being used by another account.
How can I get my number verified and cleared from my wifes account? thanks.
Apr 7, 2019 05:34:20 PM by Avery O
Hi Andy,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Apr 7, 2019 01:31:45 PM by Joanne P
Hi Kumar,
I checked your account and it looks like you have not yet completed the verification step. Please follow the link that directs you to complete the phone verification procedure which was also shown when you tried to submit a proposal. Thank you!
Apr 7, 2019 07:39:56 PM by Kumar B