I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Hi Puja,

I checked this for you and was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[#3]

Thank you for reaching out to us, Natalie.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#4]

I'm unable to change the area code for some reason

**Edited for community guidelines**

[#5]

Well, something seems weird with the number you entered...what do you think it is.

Also, aren't you a little short for a Storm Trooper?  You have to use a a real photo or you are going to get banned.

[#6]

Hi Sid,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. 

Please check this help article for more information on how to update your profile photo.

Thank you!

[#7]

I am creating a freelance profile, but cannot verify my account via text, as I'm traveling in Vietnam and w/o cell phone access at the moment. Can I verify my identity through email or another means?

[#8]

Hi Kaci,

I shared your concern with the team and one of our team members will reach out to you directly via support ticket to assist you further in completing the verification process. Thanks!

[#9]

Hello everyone. I recently registered on UpWork. I have a problem with my phone number verification. I've verified my phone number once, but it didn't work. Now I have this: 

Then when I push "Go to Enter Code", I get this:

When I click the "Resend" button, I don't get any message. If I click "Change", I get the same result as on the first image.

[#10]

Hi Nursultan, 

I will go ahead and share your account information with the Customer Support Team so that they can get back to you and assist you further.

[#11]

I am in the midst of completing my profile. Upwork has asked me to verify my phone number. Upwork states that my phone number is in use already. I have no other accounts. Please assist in verifying my phone number.

[#12]

Hi Mary,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[#13]

I can’t receive activation code from my celluler message to veryfication my phone number at upwork. At the time i resend the code for 2nd times, upwork say can’t procsess, please Contact support team. I have been send request ticket to the upwork team support five hours ago for this problem, until now there was no answer from the support team.

[#14]

Hi Ridwan, 

I can see that you already have an open ticket regarding your issue. I have followed up with the team so that they can get back to you and assist you through your open ticket. 

[#15]

I am stuck on the phone verifcation page and it will not send me a code. 

[#16]

Hi Andrea, 

I checked your account and can see that you already have an open ticket regarding this issue, and the team is investigating this further. If they have more information, they will update you on the same ticket thread. Feel free to follow up on your support ticket if you have questions, or have more information you with to share with the team. 

[#17]

I am trying to make a new Upwork account since my previous account kept leading me to an error screen. I am setting up my profile but can't get past phone number verification since I am using the same number as I was on the other account and am getting the message:

"This number is being used by another account. Please provide a different number."

It is the only number that I currently have and I really want to make an account so any help with this would be appreciated. 

[#18]

Creating multiple accounts is a violation of Upwork ToS.

You will need to work with Customer Service to eliminate the second or other additional accounts, and use only the first account that you created.

[#19]

I agree, customer service actually deleted my previous account (I was able to start a new one again with the same email). Just a bit confused as to why they wouldn't let me do the same with my phone number. 

[#20]

Hi Genesis,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[#21]

Good day,

I was abroad without my cell phone service when I first attempted to sign up for upwork.  When I got to verifying my cell phone, it sent me the text, which I obviously didn't get because I was on a trip abroad.

Now, back in the states, it tells me:

You failed to verify this phone number. Please provide a different number.

I don't have another phone number so I was hoping someone could assist me with resetting this so I can verify my phone number.

Thank you!

-Sabrina

[#22]

Thank you for reaching out to us, Sabrina.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[#23]

I haven't received the text to verify my phone number.  I am unable to go further in saving my new profile.

[#24]

Hi Alison, 

I'm sorry for the inconvenience this has caused you. Please expect a member of the Customer Support Team to reach out to you through an email to assist you with your concern. 

[#25]

I'm having the exact same issue and I used a different browser. Can someone from customer support please contact me? Thank you.

[#26]

Thank you for reaching out to us, Dean.

One of our team members will reach out to you directly via support ticket to assist you with this concern!