Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jul 31, 2020 11:24:59 AM by Andrea G
Hi Christian,
Someone from our team will reach out to you via support ticket to assist you further.
Thanks!
Aug 1, 2020 08:12:42 AM by Jack B
Aug 1, 2020 09:48:50 AM by Joanne P
Hi Jack,
One of our team members will reach out and assist you directly in verifying your phone number via a support ticket. Thank you!
Aug 1, 2020 03:48:20 PM by Joshua P
Hi there,
I had made an Upwork profile in college, but I believe that account is still associated with my phone number. I have, unfortunately, discarded the password to that email. I am just hoping to either change the email of my old account or dissociate my phone number with the old account and start anew. Whichever option that works with your protocols will work for me. I'd be happy to verify ID with a specialist.
I appreciate your time in assisting with my stupid question and look forward to a solution at your convenience.
Thanks - Josh
Aug 1, 2020 05:33:14 PM by Joanne P
Hi Joshua,
One of our agents will reach out and assist you directly via a support ticket. Thank you!
Aug 2, 2020 07:06:28 AM by Brian M
I am also running into this issue when setting up my profile. Please advise
Aug 2, 2020 07:24:18 AM by Aleksandar D
Hi Brian,
One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Aug 3, 2020 07:48:15 AM by Tim D
Hi I cant complete registration as it says my cell phone number is already in use?
Aug 3, 2020 08:55:58 AM by Bojan S
Thank you for reaching out to us, Tim.
One of our team members will reach out to you directly to assist you with your phone verification process.
Aug 3, 2020 09:32:28 AM by Jordan B
I am in the process of creating a new account on Upwork and setting up my profile. I am on the final step where it asks for your phone number and I am getting the error message that my phone number is already in use. I would like to know how I will be able to use my phone number on this current account for verification purposes. Thanks so much!
Aug 3, 2020 07:50:59 AM by Sebastian G
Hello,
I lost my mobile phone and can't login to my account. How can I access my account without mobile phone? At the moment I have no phone.
Kind regards,
Sebastian
Aug 3, 2020 09:53:16 AM by Michael J
Hi Sebastian,
Thank you for your message. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thanks,
Mike J. | Jr. Program Manager, Talent Succes
Sep 30, 2020 12:21:53 AM by Jennifer Rose F
Hi I have a problem in getting paid because I choose "Get Paid" it will prompt a verification code to my old cellphone number which is almost lost. And I already edit my cellphone number in Upwork almost early in 3 months but they are not updating my cellphone number. How can I change my new contact or cellphone number so that the verification code will be sent to my new cellphone number. Please give an action on these I want to get paid on the work I done
Sep 30, 2020 12:34:36 AM by Aleksandar D
Hi Jennifer,
One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Aug 4, 2020 03:29:24 PM Edited Aug 4, 2020 03:29:41 PM by Spencer B
I am also having this issue, Could someone from support please reach out to me?
Aug 4, 2020 07:20:10 PM by Joanne P
Hi Spencer,
One of our agents will reach out and assist you directly via a support ticket. Thank you.
Aug 4, 2020 05:57:11 PM by Jorge H
I did lost my phone, and need to change to other phone number, please can you help me? Thanks.
Aug 4, 2020 11:41:51 PM by Joanne P
Hi Jorge,
One of our team members will reach out to you via a support ticket and assist you further. Thank you.
Oct 21, 2020 09:41:24 AM by Reham G
I moved from one country to another the service is not working here how to change my mobile number to my current country number
thank you,
Oct 21, 2020 10:38:44 AM by Andrea G
Hi Reham,
One of our agents will reach out to you via support ticket to assist you with your phone number.
Thanks!
Aug 5, 2020 11:40:59 AM Edited Aug 5, 2020 12:30:31 PM by Bojan S
Hi,
I am trying to open settings of my account but the verification code is sent to my old number. I have lost the old sim. Admins please take a look at this matter. Your help would be highly appreciated.
**Edited for community guidelines**
Aug 5, 2020 12:31:19 PM by Bojan S
Hi Habiba,
One of our team members will reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Aug 5, 2020 08:27:24 PM by Shahzeb I
Hello,
I live in England. However, I study in Romania for a few months at a time each year. As such I have a Romanian sim card and have kept this in despite being back in the UK as my package (with all of the loyalty bonuses I've accrued) is far superior to any I can get here within a similar budget.
Unfortunately, entering my UK address (which is my location for much, much more of the time) isn't allowing me to enter a phone number with a Romanian country code, however I don't wish to say that I live in Romania, as this is a) not wholly accurate, b) not permanent and c) frankly, I don't want it to affect my standing with any potential clients.
Is there anything I can do?
Aug 5, 2020 10:46:16 PM by Joanne P
Hi Shahzeb,
One of our agents will reach out to assist you in completing the phone verification process. Thank you.
Aug 5, 2020 06:15:58 PM by Solaiman H
Hello,
I was changed my phone number. but forgot to change from upwork. Now everytime I want to go to setting upwork ask device authorisation by text message verification by previous number. But I don't have that number. What should I do?
Aug 5, 2020 11:18:25 PM by Joanne P
Hi Solaiman,
A member of our team will reach out to you to assist in verifying your new phone number. Thank you.
Aug 6, 2020 10:21:40 PM by Allyzza S
Hello Joanne,
I am having trouble as I didn't receive the code both via text and email. My phone number is correct and working. Thank you.
Aug 6, 2020 11:25:50 PM by Joanne P
Hi Allyzza,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 9, 2020 03:20:19 AM by Mohannad H
My mobile number has changed and the account requires authorization by mobile.
How can I fix this problem? because it sends a text to my mobile and I can't use this number anymore.
Aug 9, 2020 03:36:44 AM by Petra R
Mohannad H wrote:My mobile number has changed and the account requires authorization by mobile.
How can I fix this problem? because it sends a text to my mobile and I can't use this number anymore.
You can fill out this form, so support can authenticate you and get you logged in again
Aug 9, 2020 05:28:34 AM by Mohannad H
I can log in but I can't go to settings, will the form fix this problem for me??
Aug 9, 2020 05:47:55 AM by Petra R
Mohannad H wrote:I can log in but I can't go to settings, will the form fix this problem for me??
It will help Support verify you, yes.
Aug 12, 2020 02:44:38 PM by Ryan K
I am not receiving the verification code when trying to setup my account.
Aug 12, 2020 05:13:19 PM by Joanne P
Hi Ryan,
One of our agents will assist you in verifying your phone number via a support ticket. Thank you.
Aug 12, 2020 03:58:34 PM by DopeTree C
Im at the beginning of my free lance journey. I go through all the verification info, a pretty smooth process until i get to my phone number. I enter said number, unfortunately the error code received says the number I input is already in use! I scramble through all past emails I may have used for a previous registration, but to no result, i am unable to log in with a KNOWN email address or user name.
How can I get said number unregistered from this mysterious "preexisting" account?
Aug 12, 2020 07:37:23 PM by Joanne P
Hi there,
One of our agents will reach out and assist you in completing the phone verification process. I'd also like to remind that you need to use your real name on your account. You may update your name by going to Settings › Contact Info. Thanks!
Aug 18, 2020 07:28:16 PM Edited Aug 18, 2020 07:29:32 PM by Miora Anjaniaina R
Hi! Please help me to change my phone number because I lost my last number
Thank you
Aug 18, 2020 10:34:49 PM by Joanne P
Hi Miora Anjaniaiana,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 19, 2020 07:43:51 PM by Adinda P
Hi! Newbie here.
I have my profile set up and was going to submit a job proposal. Then I was asked to enter my mobile number for a verification and I did.
I received the code, entered it, but for some reason it wasn't recognized.
So I tried to resend the pin and then it said that I "have requested a pin too many times" - untrue.
I quit the page and tried again a few times. It said then that I "have attempted to change my phone number too many times". Also untrue.
I am not sure what the problem is here. Can anybody help, please?