Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Sep 7, 2020 10:35:51 AM by Bojan S
Hi Ian,
Please know that users are not allowed to have more than one freelancer account. One of our team members will reach out to you directly to assist you with your phone verification process.
Sep 9, 2020 02:27:20 AM by Ian C
hi
i'm available, if one of your team members is available to talk ?
Sep 7, 2020 08:22:09 AM Edited Sep 7, 2020 10:36:48 AM by Bojan S
I cant register. Says my phone number already in use. How can i fix this?
Sep 7, 2020 10:38:35 AM by Bojan S
Hi Brent,
We'll have one of our agents reach out to you directly to assist you with your phone verification process. Please be reminded that Upwork does not allow users to have multiple freelancer accounts.
Sep 7, 2020 10:12:14 PM Edited Sep 7, 2020 10:17:36 PM by Kaleigh N
When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise. (I deleted my Client Upwork Account so there is no other account associated with this number.)
Sep 7, 2020 10:33:44 PM by Joanne P
Hi Kaleigh,
A member of our team will reach out to you directly via a support ticket to assist you further. Thank you.
Sep 8, 2020 04:54:49 AM by Gurpreet K
Sep 8, 2020 05:14:15 AM by Aleksandar D
Hi Gurpreet,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 8, 2020 07:53:58 AM by Federico B
Hi, I hope you are well!
I also need to change the phone number in my profile settings, there is still an old number I had so I can't enter the code sent by text message.
Many thanks for your help!
Sep 8, 2020 10:34:05 AM by Andrea G
Hi Federico,
Someone from our team will reach out to you via support ticket in order to assist you with your phone number.
Thanks!
Sep 8, 2020 11:01:02 AM by Jonathan B
I don't have access any more to an account I remember creating a long long time ago. It's probably that but how do I detach the number if I can't access the account?
Sep 8, 2020 02:55:38 PM by Andrea G
Hi Jonathan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Sep 10, 2020 10:25:04 AM by Joshua L
I am going through the initial 11 step signup process and the last portion is for verifying your phone number. I have input the correct number and am not receiving a text. I've checked both my iPad and my iPhone and neither is receiving it.
Sep 10, 2020 11:00:00 AM by Bojan S
Thank you for reaching out to us, Joshua.
One of our team members will reach out to you directly to assist you with your phone verification process.
Sep 10, 2020 03:33:26 PM by Zsuzsi H
Hello, I am unable to complete the verification process because I am receiving an error message that my phone numer is in use. I may have opened an account years ago but I do not have any log-in info. How can I rectify this? Thanks!
Sep 10, 2020 06:14:57 PM by Joanne P
Hi Zsuzhi,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 14, 2020 07:11:43 AM by Sara W
I am trying to set up my profile for the first time. In order to verify my account, I need SMS verification, but it isn't working for me; I never receive the text with the code.
Sep 14, 2020 09:40:25 AM by Andrea G
Hi Sara,
Someone from our team will reach out to you via support ticket to assist you with your verification.
Thanks!
Sep 14, 2020 11:44:54 AM by Muhammad Shahzeb S
Sep 14, 2020 01:08:17 PM by Andrea G
Hi Shahzaib,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Sep 8, 2020 05:55:29 PM by Khanh P
Hi, my name is khanh.
Recently, i lost my phone number, and everytime i want to go seting account, it always ask code which sent to my phone number.
Enter the code we've sent by text message to ●●●●●●●5587 in the code box and press Confirm.
How can i do ?
Thank you.
Sep 8, 2020 08:36:02 PM by Joanne P
Hi Khanh,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 28, 2020 03:54:47 PM by Ahmed H
dears,when i am login it give status that it will send message on mobile for two step verification but it's not sending anyhting to my mobile
Aug 28, 2020 07:55:05 PM by Joanne P
Hi Ahmed,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 15, 2020 10:25:11 AM by Abhishek T
Hello Team,
I am new to upwork, and switch on an off from upwork, I donot have access to my old contact number, Now it ask for text message verification to my old number, Can I change that number or request to update email verification for the same?
Thanks
Abhishek
Sep 15, 2020 10:39:43 AM Edited Sep 15, 2020 11:33:12 AM by Andrea G
I have another account but no access to phone number. That means i cannot login into that account. Thats why i created new account to post it.
My main account username is **Edited for Community Guidelines** and when I submit my password it asks old phone number. I changed my phone number and i cannot access to that phone. Without that access I cannot complete login into upwork. what should I do?.
Sep 15, 2020 12:29:22 PM by Andrea G
Hi Bayansuren,
One of our team members will reach out to you directly in order to assist you with your account.
Thanks!
Sep 17, 2020 08:32:30 AM by Austin M
Sep 17, 2020 09:15:57 AM by Austin M
Hi Bojan,
I'm getting an error message when I try to PM you that I do not have sufficient privileges to perform this action.
Sep 17, 2020 09:07:32 AM by Saki N
I have the same issue too. I've been waiting for it since yesterday but I haven't got a code.
Sep 17, 2020 09:12:04 AM by Bojan S
Thank you for reaching out to us, Saki.
One of our team members will reach out to you directly to assist you with your phone verification process.
Sep 17, 2020 05:27:51 PM by Monique C
I can't finish my profile because it says that my phone number is being used by another account. I don't have another account on this site. What do I need to do to fix this?
Sep 17, 2020 06:54:49 PM by Joanne P
Hi Monique,
One of our agents will reach out and assist you directly via ticket in completing the phone verification process. Thank you!
Sep 5, 2020 10:38:57 AM by Nikola S
Hi Dijana,
Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number.
Sep 17, 2020 07:02:06 AM by Fahim S
I am also facing the same issue. My phone number binded with authentocation is lost and now I cant access my settings section. Can someone help please? Thank you.
Sep 17, 2020 07:36:19 AM by Bojan S
Hi Fahim,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.