I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[JoanneP]

Hi Daniel,

One of our team members will reach out to you via a support ticket and assist you further in completing the phone verification process. 

[matthew-penning]

I am trying to set up an account but I already made one a few years ago with a forgotten email address. I can't make a new account because my phone number is hooked to the old one. Is there any way I can unlink the phone number or get in touch with the Customer Support Team so I can begin working on this platform?

[JoanneP]

Hi Matthew,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[peytonland]

I put in the right phone number but no texts have shown up!

[JoanneP]

Hi Peyton,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[quinndior]

Hi there, I need to update my contact number. The old number is in my account and I can't get access for verification because of that. Is there anyone who can help me to fix this?

[BojanS]

Hi Ma Rowena,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[c_slyter]

Cheryl slyter- Need support agent to close old account in order to verify my telephone number

[jr-translation]

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Cheryl S wrote:

Cheryl slyter- Need support agent to close old account in order to verify my telephone number

---

You are only allowed to have one account.

[BojanS]

Hi Cheryl,

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with the username and the email address of your old account? I'll check that for you and assist you accordingly.

Thank you.

[daniel_nunn]

Hi. I tried to verify my phone number today. It said that another account uses that number. I need this fixed for my new account on upwork

Thank you,

Daniel

[BojanS]

Hi Daniel,

We'll have one of our agents reach out to you directly to assist you with your verification process.

Thank you for reaching out to us.

[mills_heather]

I keep getting the message my number is being used by another account. I do t think I have another account. Please someone help.
Heather

[JoanneP]

Hi Heather, 

One of our team members will assist you directly via a support ticket in verifying your phone number. 

[george-youstina]

I am trying to create an account, it says my phone number is in use

[BojanS]

Thank you for reaching out to us, Youstina.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[ivanrexganuhay]

Hi, everytime i attempt to go to settings and change my number, it asked my ONE TIME PIN. How can I cahnge it if it has been lost, please help since I need to get paid. But I cannot continue to process my pay out.

[NikolaS]

Hi Ivanrex, 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[ivanrexganuhay]

ok thanks looking forward.

[tinaiotech1]

hi 

i am new in upwork

I have completed all the registration sections, but the verification code will not be sent to the phone. Please help me. i am from cambridge and my mobile number is from england.

best regards

[AleksandarD]

Hi Alireza,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[tinaiotech1]

thank you so much for your consideration. 

can i send message in your direct ? 

[AleksandarD]

Hi Alireza,

If you were referring to sending me a private message, then yes, feel free to do that. If you were referring to responding on the ticket, yes as well. Once our team reaches out to you via a support ticket, you can message the team directly on the ticket.

Thank you.

[89c9cecc]

Hello,

I deleted the two-step authenticator app I was using on my phone by mistake.

Now I can not access my account anymore.

Thank you for your help,

KHALIL Alex