I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[george-youstina]

I am trying to create an account, it says my phone number is in use

[BojanS]

Thank you for reaching out to us, Youstina.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[ivanrexganuhay]

Hi, everytime i attempt to go to settings and change my number, it asked my ONE TIME PIN. How can I cahnge it if it has been lost, please help since I need to get paid. But I cannot continue to process my pay out.

[NikolaS]

Hi Ivanrex, 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[ivanrexganuhay]

ok thanks looking forward.

[tinaiotech1]

hi 

i am new in upwork

I have completed all the registration sections, but the verification code will not be sent to the phone. Please help me. i am from cambridge and my mobile number is from england.

best regards

[AleksandarD]

Hi Alireza,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[tinaiotech1]

thank you so much for your consideration. 

can i send message in your direct ? 

[AleksandarD]

Hi Alireza,

If you were referring to sending me a private message, then yes, feel free to do that. If you were referring to responding on the ticket, yes as well. Once our team reaches out to you via a support ticket, you can message the team directly on the ticket.

Thank you.

[89c9cecc]

Hello,

I deleted the two-step authenticator app I was using on my phone by mistake.

Now I can not access my account anymore.

Thank you for your help,

KHALIL Alex

[AleksandarD]

Hi Alex,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[leahhavens]

Hello! I am trying to finish my account set up with UpWork and need to verify my phone number. However, when I send the verification code, I receive an error saying that my phone number has already been used on a different account. Can you please advise?

[AndreaG]

Hi Leah,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[angottijaclyn]

In creating my profile, it says my phone number is tied to another account. I'm not sure what account that would be. I need the number for my personal account here to finish my profile. 

Please advise. 

[JoanneP]

Hi Jaclyn,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[f2bea2da]

I have no phone at all and therefore cannot get past the phone code part of the profile setup. I usually call people using skype and therefore do not need a phone. How can I setup my profile?

[petra_r]

---

Yusef Q wrote:

I have no phone at all

How can I setup my profile?

---

Get a phone.

[f2bea2da]

Will upwork pay for my phone contract?

[zubair-abdullah]

It is a requirement to setup account with upwork.

[petra_r]

---

Yusef Q wrote:

Will upwork pay for my phone contract?

---

No of course not. But you need one to work on this platform. It's not just for the initial registration, it's also for 2 factor authentification down the line.

Also, you don't need a contract, just get a cheap one and a Pay As you go SIM card.

Chances are, a lack of a phone isn't the issue here, the wrong prefix is.

[JoanneP]

Hi Yusef,

One of our team members will reach out and assist you directly via a support ticket.

[ivashkovych_s]

Hello. I lose my phone so I have a new phone number. And in case of that, I can't get my payment because to change something I need to put code that I can't receive

[BojanS]

Hi Serhii,

We'll have one of our agents reach out to you via a support ticket to assist you with updating your phone number.

Thank you for reaching out to us. 

[ivashkovych_s]

I lose my phone so I have a new one number and now can't get a payment or change something in my profile because I cant receive a code to my old phone number.

[abbylloyd1234]

i must've had an old account but i can't find it or know the login details. and it won't let me verify my current account with the phone number!! and i can't get a customer service person

[AndreaG]

Hi Abby,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[a05b6050]

Exactly what it says - I can't complete the last step as a freelancer signup because my mobile is linked to an old account with an inactive email from years ago. Please help.

Ryan H

[JoanneP]

Hi Ryan,

One of our team members will reach out and assist you directly via a support ticket.

[goebelb3]

I am trying to set up my account and I am stuck on the phone number verification every time I put in my phone number it says it’s already attached to another account however this is my phone number and I do not have another account. How do I get past this point

[BojanS]

Thank you for reaching out to us, Brianna.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[goebelb3]

I created an account a few months back I tried to login today and it wanted me to attach a phone number however when I tried it said that the phone number was attached to a different account. I have only the one account and this has been my phone number for over 15 years.
Even if my phone number is attached to some other account I have no login information for that I only have login information for the new account that won’t allow me to attach this phone number

[salcedo_jennifer]

Hi, it says my phone number is being used by another account.

[BojanS]

Hi Jennifer,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[salcedo_jennifer]

It says my phone number has already been added to another account. I need this resolved soon. I spoke to someone on Friday, but they still haven't resolved the issue.

[BojanS]

Hi Jennifer,

I apologize for the inconvenience this caused! It looks like you have an open ticket with our support team about this concern. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

Thank you for your patience.

[webdeveloperpdx]

Hello.  As the subject says, I have a new phone number and need to update it in my profile. Unfortunately, the 2 factor auth code goes to my old (disconnected) number.  Any help on this would be greatly appreciated.

Thanks!

Matt

[BojanS]

Thank you for reaching out to us, Matthew.

One of our team members will reach out to you directly via a support ticket to assist you with your request.

[laightning]

Hi, we are starting a new Upwork account. The SMS that is supposed to be sent for verification doesn't come through. Will appreciate your help.

[NikolaS]

Hi there,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page. Please note that having multiple accounts is a serious violation of Upwork's Terms of Service.

[qhall00]

I'm having the same issue with SMS not coming through for verification. Please help.