Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Oct 17, 2019 10:01:49 AM by Marcus R
I'm having the same issue and all the links below to open a ticket do not work.
Oct 17, 2019 10:45:54 AM by Bojan S
Hi Marcus,
I checked this for you and it looks like you were able to successfully verify your phone number. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Apr 21, 2020 12:05:08 AM by Kevin S
I'm also experiencing the same problem when I input my number. The same error appears: "This number is being used by another account"
Please help me as I can't create a support ticket.
Apr 21, 2020 12:26:53 AM by Goran V
Hi Kevin,
One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your phone number. Thank you.
May 18, 2020 07:38:50 AM by Quin C
I'm getting the same problem - says this number is already in use, and therefore it stops me setting up an account. Would appreciate some assistance on this please.
May 18, 2020 08:11:06 AM by Aleksandar D
Hi Quin,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 24, 2020 03:27:45 PM by Brenna S
Hi, I am having the same issue and can't figure out how to submit a help ticket! Thanks!
Jun 24, 2020 06:57:26 PM by Joanne P
Hi Brenna,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 28, 2020 04:39:11 PM by Randall K
Sep 28, 2020 07:10:53 PM by Joanne P
Hi Randall,
I’ve shared your concern with the team, and one of our agents will reach out and assist you directly via a support ticket. Thank you!
Sep 29, 2020 04:13:04 PM by Leo K
I am attempting to create a profile and am not receiving a confirmation text when I enter my phone number. I wanted to know how to possibly resolve this issue.
Sep 29, 2020 06:06:33 PM by Joanne P
Hi Leo,
One of our agents will reach out to you directly via a support ticket to assist you in completing the phone verification process.
Sep 29, 2020 06:41:01 PM by Ashley O
Hey! I can't seem to get the code to my phone. I did all necessary restart steps. Please help out support team. Thank you in advance 🙂
Sep 29, 2020 09:06:01 PM by Joanne P
Hi Ashley,
One of our team members will reach out to you directly via a support ticket and assist you in completing the phone verification process.
Oct 2, 2020 09:00:50 AM by Rebekah S
I am new to upwork, and am attempting to setup my account. I am stuck on the phone verification step; the code is not being sent to my phone. I have checked the phone number several times, and tried "resending code" as well. Please advise.
Oct 2, 2020 01:22:29 PM by Mathew G
Hi, I'm new to upwork, it seems this is a known problem. I was not provided a 5 digit verification code to my phone number no matter how many times I tried while signing up, and cannot proceed.
Oct 2, 2020 03:09:58 PM by Andrea G
Hi Mathew,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Oct 3, 2020 10:19:21 AM by Neil W
Oct 3, 2020 11:07:15 AM by Aleksandar D
Hi Neil,
I'm sorry to hear about this. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Sep 19, 2020 08:51:44 PM by Jennifer K
I got a new phone so I lost access to my old authentication app so I tried to change the Upwork app to text me a code, but it requres I type in the 6digit code through my authentication app. What do I do?
Sep 19, 2020 09:35:37 PM by Luiggi R
Hi Jennifer,
We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 3, 2020 09:14:24 AM by Ghazanfar A
I am having the same issue, I have changed the phone and it asks for authentication from App, I have my phone number enrolled as well and it did not give me the option to authenticate via the phone number.
Please help me with this matter.
Oct 3, 2020 10:04:10 AM by Aleksandar D
Hi Ghazanfar,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 3, 2020 07:41:58 AM by Andrew A
Hi Upwork team, I have a concern regarding my agency and freelancer account. I have already changed my phone number but when I'm trying to access the settings, the system used my old phone number to send an OTP for verification. I can't change my information in the settings because of this. Hope for immediate resolution of this. Thank you and God bless!
Oct 3, 2020 11:14:57 AM by NikolaS N
Hi Andrew,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please consider following up on the ticket so that our team can assist you further with updating your phone number.
Thank you,
Oct 3, 2020 11:34:03 AM by Andrew A
Hi Nikola,
Thank you for your response. I have a problem accessing the support ticket link because it keeps redirecting to the job landing page. What should I do ?
Oct 3, 2020 12:30:45 PM by Aleksandar D
Hi Andrew,
You should be able to access the ticket in your email as the copy is being sent there.
Thank you.
Oct 4, 2020 04:14:38 PM by Kirstin R
Oct 4, 2020 04:48:53 PM by Luiggi R
Hi Kristin,
I'm sorry to hear you had trouble with that. We'll have one of our agents reach out to you via a support ticket to assist you further.
Thank you.
Oct 5, 2020 07:06:08 AM by Keith D
I keep receiving an error message for two-step telephone verification. When I enter my telephone number it says that this my number is already in use on another account.
Oct 5, 2020 07:15:53 AM by Bojan S
Thank you for reaching out to us, Keith.
One of our team members will reach out to you directly to assist you with your phone verification process.
Oct 5, 2020 06:58:15 AM by Joahnna G
Hi,I lost my phone and got a new one and would like to change the phone number on the account...I cant seem to find the option to do that in my profile. Help please...
Oct 5, 2020 07:14:30 AM by Bojan S
Hi Joahnna,
We'll have one of our agents reach out to you via a support ticket to assist you with updating your phone number.
Thank you for reaching out to us.
Oct 6, 2020 09:08:28 AM by Joey L
Hello,
I did not receive a text message to verify my identity. I am not sure why the code wouldn't send and I can no longer request a code.
Thanks,
Joey Lynch
Oct 6, 2020 10:04:13 AM by Andrea G
Hi Joey,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Oct 8, 2020 10:48:36 AM by Joey L
Hello,
Not only is the link you sent me broken, but there are no open disputes. The dispute center shows no sign that anyone has contacted me. Am I wasting my time here?
Joey