Name Difference

[9f2b8dd5]

Hello!

I hope I am in the correct place to ask this question since I was directed to you from a bot on chat. I joined Upwork today. I added my profile name as my "nickname", shortened name. When I added my payment method I added my "full name" and received an error that my payment was deactivated due to different names. I have since edited my profile name to be my full name so that they match. I should have done that to begin with, but I didn't realize there would be an issue. What shall I do to resolve this? Will updating my profile name sort this out? 

Thank you for your time.

[BojanS · Accepted solution]

Hi Beth,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us. 

[9f2b8dd5]

Thank you! They have replied.