Not allowed changing profile picture

[17005a1c]

Hello, I can not change my profile picture, it is written "Action Required Close the dialog Before you can update your profile portrait, you must verify your identity through a video call with Upwork. Initiate call with an agent." I try to reach agent but did not find them. How can I change my pp?

[NikolaS]

Hi Ezgi,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing with updating your profile picture. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.