Not allowed to take an Upwork test

[lorapoladesign]

Hi,

I was browsing tests to take and add to my profile and once I was ready I wanted to start one, but to my surprise I was not allowed with a message appearing that I need to wait almost 3 months.

I understand you cannot retake a test within 3 months, but that's the thing - I have not started that test before. I am very confused. Is there a way to check with technical what has happened and sort it out?

Thank you.

Laura

[hikmatullah]

Please browse below ur to contact customer support
https://support.upwork.com/hc/en-us

Below is reply for upwork bot

"If you lose your connection while taking a test, contact Customer Support and they can reset the test for you."

[AleksandarD]

Hi Laura,

Could you please share the title of the test you're getting this issue with and we'll have one of our agents reach out to you and assist you further?

Thank you.

[lorapoladesign]

Hi,

Thanks for your response. I was trying to take PowerPoint 2010 test.

Thank you.
Laura

[AleksandarD]

Hi Laura,

Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.

Thank you.