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Plus membership PAYMENT CHARGED but NOT APPLIED

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Active Member
Omar O Member Since: May 11, 2018
1 of 5

Hi everyone, today I wanted to upgrade my freelancer account from a 'Free Basic' membership to a 'Plus' membership plan, my account was charged with the 10$ fees but on Upwork I got a 'payment rejected' message and of course my account didnt upgrade.

How can I contact the admins since I did not find any link/email to request help!

Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Omar,

One of our team members will contact you directly and assist you further. Thank you!


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Active Member
Omar O Member Since: May 11, 2018
3 of 5

Thank you for your fast reply. It's getting a bit urgent as I just got a message from my bank saying that a new payment is in process !

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 5

Hi Omar,

Just to confirm that the charges on our end were accepted. Please double check with your bank about the charges on your account. Thank you!


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Active Member
Omar O Member Since: May 11, 2018
5 of 5

The first payment was succesfully made and I can see the receip with operation number and stuff ( it contains "MembeUpwork.com" so no doubt). I'll let you know about the second transaction.

There may be two payments because I tried twice and got the "payment rejected" message twice.