Premium refund

61e8c156 · ‎10-12-2019

I was charged for upwork premium today and I did not want to have a premium membership. I tried to cancel it and it did not issue a refund. Please advice how to do so, I do not want to go through the charge back process.

petra_r · ‎10-12-2019

Justin B wrote:
I was charged for upwork premium today and I did not want to have a premium membership. I tried to cancel it and it did not issue a refund.

So why did you choose it? (Whatever "it" is as there is no such thing as a "premium membership.")

Justin B wrote:
, I do not want to go through the charge back process.

No, you don't. Getting suspended and debt collectors knocking on the door is such a terrible bore.

61e8c156 · ‎10-12-2019

There is a premium membership. I did not select to be enrolled in it today,
I have not signed into upwork for weeks and just received this email

Hi Justin,
You're now officially subscribed to Upwork Plus!

petra_r · ‎10-12-2019

Justin B wrote:
There is a premium membership. I did not select to be enrolled in it today,
I have not signed into upwork for weeks and just received this email

Hi Justin,
You're now officially subscribed to Upwork Plus!

So you agreed to a free trial of Upwork Plus (not "premium") , which explained that unless you cancel it, you will be charged for it and that is what happened.

Just cancel it and you won't be charged again next month.

61e8c156 · ‎10-12-2019

I already have done that. I did not want to be charged with to begin with
though and would like a refund for the charge that just happened today.

tinker_bell3 · ‎10-12-2019

Hi Justin,

One of our team members will reach out to you directly via support ticket to assist further, thank you!

~ Joanne

21d70c67 · ‎04-01-2020

Hello Joanne,

I had the same issue as Justin where i was not aware i was enrolling in the premium or plus account service. I am just interested in the free service for now, and i cancelled this plus service as soon as i received notification of the charge. Could you please tell me what i need in order to receive a refund? thank you!

aocumen · ‎04-01-2020

Hi Nicolas,

A member of the Customer Support Team will reach out to you to assist you further with your concern.

~ Avery

muhammadmahdy · ‎06-26-2022

I have the same issue I paid for agency premium by mistake

759e32fa · ‎06-26-2022

Hi MOHAMED,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ