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Problem with Video Verification

hoppswalden
Active Member
Fadipe M Member Since: Jul 22, 2020
1 of 10
Hello,
Upwork required of me to verify my identity, I’ve uploaded a government ID and that was approved without any problem, but the video verification part is what I’ve been struggling with, once I click on start chat it takes me to upwork support, giving me the option of chatting with a bot, please help!!!!!!

Thanks,
Mofe.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 10

Hi Fadipe,

 

I checked your account, and it seems like you were able to chat with our team already and they have provided you the link to where you can proceed with the video call. Please let us know if you need further assistance. Thank you. 


-Joanne
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742c4a00
Active Member
Fahad k Member Since: Nov 5, 2020
3 of 10

I have the same issue. kindly provide me a link I only have 1 day for verification

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4 of 10

Hi Fahad,

 

I checked and it looks like our team is reviewing your ID at the moment. Please allow up to 1 business day for the review and you should be able to complete your Video Verification afterward. If there are any problems with your ID our team will contact you directly in order to assist you. 

 

Thanks!

~Andrea
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nerichan
Active Member
Nerizza Jane C Member Since: Nov 5, 2020
5 of 10

Hi! Having the same problem, please assist too. I already got my ID approved, just my video chat part I was having trouble with. Thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 10

Hi Nerizza,


Are you receiving any errors on your end when you`re trying to complete the second step?

I would recommend to try and clear your cache and cookies or login via Firefox to complete the process. Thank you.


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nerichan
Active Member
Nerizza Jane C Member Since: Nov 5, 2020
7 of 10

Hi! Thanks for your suggestion, using Firefox worked!

haydutova-rosica
Active Member
Rositsa H Member Since: Dec 2, 2020
8 of 10
I have a problem with the video verification too. When I click on Start chat, it says "it should take a few minutes" and nothing happened then.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 10

Hi Rositsa,

 

Could you try logging in via Firefox to complete the verification? If you`re still experiencing the same problem after this, let me know. Thank you.


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haydutova-rosica
Active Member
Rositsa H Member Since: Dec 2, 2020
10 of 10
That works! Thank you!