Apr 5, 2019 08:49:22 PM Edited Apr 6, 2019 03:48:28 PM by Joanne P
I am trying to complete my profile to be submitted for freelance work, and when I get to the screen that asks me to set a security phone number, I enter my 10-digit phone number and click the green Verify Phone Number button and nothing happens. I can exit out of the screen by clicking the ‘X,’ but I can’t complete my profile. Any help would be greatly appreciated. I’m using the latest iOS and the latest Upwork app.
Apr 6, 2019 02:40:08 PM Edited Apr 2, 2021 07:17:06 AM by Valeria K
Remove the app from the device’s memory (force stop/quit), reopen the app, and try again or try to reinstall Upwrok app. If this does not help, you should contact **Edited for Community Guidelines**
Check the article Troubleshoot Mobile App
Apr 6, 2019 04:11:40 PM by Walter A
Unfortunately, I had already tried that. Additionally, the behavior is the same on the Mac using Google Chrome. There is no response from the browser.
I will contact ios-feedback@upwork.com. Thank you.
Apr 6, 2019 04:15:46 PM by Joanne P
Hi Walter,
Can you please try using the website instead of the mobile app? If you still experience the same issue, please let us know so we can share with the team and investigate further. Thank you!
Apr 6, 2019 04:18:56 PM by Walter A
Apr 6, 2019 06:20:08 PM by Riri A
Hi Walter,
Thank you for letting look into this. One of our team members will reach out to you shortly and assist you directly to help you verify your phone number. Let me know if you need anything else.
Aug 13, 2019 09:12:05 AM by Christine O
Hi,
I'm having the same problem. It occurs whether I'm using the app or a browser. There doesn't appear to be a way to get past it and I can't set up my account until this issue is resolved.
Christine
Aug 13, 2019 10:05:42 AM by Bojan S
Thank you for reaching out to us, Christine.
One of our team members will reach out to you directly to assist you with your concern.
Aug 30, 2019 11:55:57 PM by Aleksandar D
Hi Terry,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Oct 28, 2019 05:01:40 PM by Craig J
I am experiencing the same issue. The button does nothing. I've tried 3 different browsers, cleared cache & cookies on all of them.
How do we get this to work?
Oct 28, 2019 06:22:42 PM Edited Oct 28, 2019 06:35:56 PM by Avery O
I'm sorry for the inconvenience this has caused you, Craig. I checked and it looks like you are yet to submit your profile for review. Could you please specify the specific issue on your account? Were you trying to verify your phone number?
Feb 16, 2020 12:13:22 PM by Alan L
I'm having the same issue with trying to verify my phone number and complete my profile.
Thanks,
Alan
Feb 16, 2020 04:58:54 PM by Joanne P
Hi Alan,
One of our agents will reach out to you via ticket and assist you directly in verifying your phone number. Thank you!
Feb 19, 2020 08:02:55 PM by Avery O
Hi Alan,
I checked your account and can see that the team reached out to you through this support ticket. Please refer to the ticket thread for more information about your concern.
Mar 17, 2020 10:51:29 AM by Bojan S
Thank you for reaching out to us, Alex.
One of our team members will reach out to you directly to assist you with your concern.