The beneficiary name is mismatched.

[shivanijain17]

Hello Guys,

I am new to upwork and my name is Shivani but my full name is Shivani Jain and I dont use my last name and on all the documents, bank account I use Shivani. 

I am unable to add the name, please help.

[g_vasilevski]

Hi Shivani,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

[shivanijain17]

Thank you 🙂

Looking forward to get a solution.