Mar 10, 2020 12:21:43 PM Edited Mar 10, 2020 02:38:28 PM by Gavin F
Mar 11, 2020 05:51:01 AM by Goran V
Hi Lorena,
Our team will reach out to you via ticket as well and assist you further with your application, thank you.
Mar 11, 2020 05:55:48 AM by Stefan P
Hey Goran, I am having the same issue as everyone else on this thread. I am hoping a team member can reach out and assist me as well. I followed all recommendations and still no luck. Thank you.
Mar 11, 2020 06:08:46 AM by Goran V
Hi Stefan and Enrique,
I`ve escalated your concerns as well and our team will reach out to you both via tickets to assist you further. Thank you.
Mar 11, 2020 11:14:11 AM by Adine I
Mar 11, 2020 11:34:04 AM by Valeria K
Hi Adine,
I checked and see that you still have a few items you need to complete before you are able to submit your profile. Could you please go back to this page and add the items you see listed at the top of the page. Then try again to submit the profile and let us know if you still get an error.
Mar 11, 2020 12:22:10 PM by Valeria K
Thanks for the follow up, Adine. Let me have a support ticket created for you so the team can further check and assist you.
Mar 11, 2020 08:22:20 PM by Adine I
Mar 11, 2020 06:06:00 AM by Enrique G
Hi Goran, I have the same problem uploading my profile. Please help me
Mar 11, 2020 06:13:42 AM by Tsonko F
Its a problem since yesterday.
Why dont you escalate it so it can be fixed for everyone?
its not a problem for individual people but for everyone.
Mar 11, 2020 11:11:05 AM by Lorena C
Hi Goran, it's been solved. I've been able to submit my profile. Thank you!!!!!
Mar 11, 2020 06:09:36 AM by Raphael M
Hello
I cannot submit my profile after editing all the necessary information. A message appears: "Sorry, something went wrong. Please try again or contact support."
Any solution? Thank you!
Mar 11, 2020 06:36:25 AM by Goran V
Hi Raphael,
Please try clearing your cache and cookies or logging in with another browser to submit your application. Thank you.
Mar 22, 2020 05:41:39 AM by Dave A
Excuse me dear sir, I am having trouble with my upwork submission. It tells me that something went wrong. I've been clicking this for a very long time and it is really stressing me. I hope you can help me.
Mar 22, 2020 06:02:02 AM by Aleksandar D
Hi Dave,
I'm sorry for the inconvenience this has caused you. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.
Thank you.
Mar 22, 2020 10:57:13 AM by Dave A
Mar 22, 2020 11:11:12 AM by Dave A
I already changed my browser and did a clearing. But it is still the same. I also tried incognito. Please help me detect the problem
Mar 10, 2020 01:53:42 PM by Valeria K
Hi All,
Thanks for reaching out. I've shared your reports with the team and they are currently looking into this issue. We'll keep you updated once we have more information.
Mar 10, 2020 01:43:27 PM by Angel D
I have a problem with the last step in the creating a profile... attached the error image
Mar 11, 2020 07:45:28 AM by Valeria K
Hello everybody,
I'd like to confirm that our engineers are investigating these reports of errors when creating profiles. We appreciate your patience while we're getting this resolved.
Thanks!
Mar 11, 2020 08:27:45 AM by Alexander A
Whoops- I created a new topic then saw this one. I got the same error.
Mar 11, 2020 09:44:29 AM by Valeria K
All,
The team just released a fix for this issue. If you were experiencing the error before, could you please try and submit your profile again. Please, let us know if you continue getting "Sorry something went wrong" error.
Thank you!
Mar 11, 2020 03:10:15 PM by Valeria K
All,
I'd like to provide another update on this issue. We discovered a bug in which special characters (e.g., í, ã, etc.) were not being recognized and saved correctly. We have since released fixes to address it.
Unfortunately, some users who were impacted by this bug will need to re-enter those portions of their profile and re-submit it. If you had the error, please log out and back into your account, complete parts of your profile that aren't complete and try submitting it again. If you still experience any errors, please let us know.
We appreciate your patience.
Mar 11, 2020 10:19:37 PM by Avery O
Hi Adine,
Could you please share more information about your concern so that our team can assist you?
Jun 9, 2020 02:28:28 AM by Goran V
Hi Markus,
Please try clearing your cache and cookies or logging in with another browser to submit your application. Thank you.
Jun 9, 2020 02:38:36 AM by Goran V
Hi Laila,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your application. Thank you.
Feb 9, 2020 11:10:55 PM by Andrey I
I signed up for Upwork on February 4 and still cannot submit my profile. I filled out the profile as much as possible, fulfilled all the requirements, but every time I click "Submit profile", the Upwork gives me the error "Something went wrong" and I don’t understand why. I ask for help
Feb 9, 2020 11:28:20 PM by Goran V
Hi Andrey,
Could you please try clearing your cache and cookies or logging in with another browser to submit your application? Thank you.
Feb 9, 2020 11:42:39 PM Edited Feb 9, 2020 11:43:16 PM by Andrey I
I cleaned my cache, cookies, i tried another browser, but error is still here.
Feb 10, 2020 12:22:02 AM by Goran V
Hi Andrey,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your application. Thank you.
Mar 11, 2020 02:36:40 AM by Ivan K
Hello ,
I've got the same error. I filled my profile but when i hit 'Submit profile button' i'm getting an error 'Something went wrong please contact support'. BTW i've cleaned my cache and tried to use different browser but still getting the same result.
Mar 11, 2020 02:20:15 AM by Swati O
Hi Team,
My unable to register my profile on upwork. the moment I click on review my application it is saying something went wrong, please try again later. I have cleared my cache and opened in the different browser as well
Mar 11, 2020 02:40:30 AM Edited Mar 11, 2020 02:45:44 AM by Goran V
Hi Swati and Ivan,
One of our team members will reach out to you both via tickets as soon as possible and assist you further with your account. Thank you.