Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 8, 2019 09:27:26 AM by Bojan S
Hi Austin,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 9, 2019 01:31:45 PM by Aidan D
I have tried to upload my ID almost a dozen times, and it does not work. I have a 300 dpi clear photo of my ID, and it still says something is wrong. Can anyone help me please?
Nov 9, 2019 06:48:05 PM by Joanne P
Hi Aidan,
One of our team members will reach out to you directly via a support ticket and will assist you further in completing the verification process. Thanks.
Nov 10, 2019 05:18:48 PM by Janice L
Hi, I just tried to verify my driver's license but then I got an email saying that Upwork could not authenticate the ID I uploaded and now I have a hold on my account. What should I do?
Nov 10, 2019 09:13:28 PM by Avery O
Hi Janice, and MD,
I shared your account information with the Customer Support Team, and they will reach out to you to assist you with your concern.
Nov 11, 2019 08:15:46 AM by Simon V
stuck on identity verification, I scanned my driver's icense and now exceeded the number of attempts
Nov 11, 2019 09:13:38 AM by Bojan S
Hi Simon,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 11, 2019 10:40:33 AM by Debra H
Nov 11, 2019 11:00:15 AM by Bojan S
Thank you for reaching out to us, Debra.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Nov 12, 2019 07:28:25 AM by Alexis W
HI! I have an account and I am trying to submit a proposal. It continues to tell me this: You've reached the maximum number of tries to upload your ID. Can you help with this please
Nov 12, 2019 07:59:17 AM by Bojan S
Thank you for reaching out to us, Alexis.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Nov 12, 2019 11:03:26 AM by Brian L
I have tried uploading many different drivers license images and it still won't verify my name. What can I do to get it to be verified?
Nov 12, 2019 11:49:57 AM by Bojan S
Hi Brian,
One of our agents will reach out to you directly and assist you further with your verification process.
Thank you!
Nov 12, 2019 05:51:40 PM by Traci B
I have uploaded my driver's license. I was advised the names did not match (my license has my middle name as well). I attempted to add my middle name to Upwork, but it still would not accept it. What is the next step?
Nov 12, 2019 08:03:14 PM by Avery O
Hi Traci,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Nov 12, 2019 08:34:58 PM by Hadiza M
I uploaded my driver license as photo verification, and a hold was put on my account. The email did not say why or offer a soultion to fix it. How do I get the hold off of my account?
Nov 12, 2019 09:29:53 PM by Avery O
Hi Hadiza,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Nov 13, 2019 01:45:17 PM by Marcella C
Nov 13, 2019 02:49:46 PM by Bojan S
Hi Marcella,
In order to submit proposals for jobs with a U.S location requirement you must have a valid state-issued ID, driver's license, green card or U.S passport. Also, people located in the U.S. will need to complete their W-9 form in their Settings in order to access their earnings. We do suggest talking to a legal adviser about completing W-9 form and the information/documents necessary for it. Unfortunately, we won't be able to legally advise about it.
Thank you!
Nov 13, 2019 09:42:18 PM by Marcus C
I've uploaded my identification several times and it can't verify it. I am now locked out of being able to do certain things.
Nov 13, 2019 11:14:05 PM by Avery O
Hi Marcus,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Nov 14, 2019 08:25:40 AM by Ashtin G
The same is happening to me and I need help geting this resolved
Nov 14, 2019 09:32:33 AM by Bojan S
Hi Ashtin,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 14, 2019 11:58:58 AM by Jasmine W
I can't upload my ID for verification. I can only send proposals after verifying my identity, Kindly help.
Nov 14, 2019 01:12:35 PM by Bojan S
Thank you for reaching out to us, Jasmine.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Nov 14, 2019 04:48:58 PM by Jessica H
Nov 14, 2019 05:59:46 PM by Avery O
Hi Jessica,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Nov 15, 2019 07:04:42 AM by Constancia W
I tried unsuccessfully to upload my ID. First, it was turned vertically. I rotated it and tried two more times. I think it's because the margins aren't clear but it won't allow me another attempt. Please advise!
Thank you.
Nov 15, 2019 07:36:38 AM by Bojan S
Hi Constancia,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 15, 2019 11:43:49 AM by Melissa M
My name and address match my profile yet it's not being accepted. I have now reached the max times to upload my ID. What is going on?
Nov 15, 2019 12:30:47 PM by Bojan S
Thank you for reaching out to us, Melissa.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Nov 15, 2019 03:48:21 PM Edited Nov 15, 2019 05:52:12 PM by Joanne P
Hello,
I used my Massachusettes driver's license but the verification system keeps telling me my (profile) name doesn't match that on my ID...
Also, I currently reside in California but haven't converted my license. Was wondering if this would also be a problem.
Thank you.
Nov 15, 2019 06:31:58 PM by Joanne P
Hi Shixiaoci,
I checked your account and it looks like one of our team members already replied to your ticket to assist you directly in completing the location verification process. Please follow the steps they shared on your ticket and if you have any questions, please feel free to post it on the ticket. Thank you!
Nov 16, 2019 10:40:39 AM by Lindsey J
I maxed out the attempts on verifying my identiy. Not sure why it wouldn't verify but I can't seem to find someone to acutally talk to, to get this problem resolved. Any help is appreciated.
Nov 16, 2019 11:05:06 AM by Beth D
Same happened to me, and I can't find a phone number or email address to reach out to either.
Nov 16, 2019 04:59:11 PM by Joanne P
Hi Lindsey, Jacob, and Beth,
One of our customer support team members will reach out to you via support ticket and assist you directly in completing the location verification process, thank you.
Nov 16, 2019 09:33:52 AM by Jacob D
Hi I have tried to upload my ID multiple times but it keeps failing. I have now reached the max. number of attempts. My Id has my middle name on it and regardless of where i placed my middle name on "first name" or "last name", the verification would fail. Any help would be appreciated.
Nov 16, 2019 10:24:58 AM by Lindsey J
Sorry wish i had the answer, I'm in the same postion as you and hoping we can both get the help we need.