Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 4, 2020 08:29:39 AM by Taylor E
Good morning,
I have been trying to submit my drivers license for my ID, but it won't let me and I can't do anything in my profile without that. I have several jobs that are pending that I can't submit proposals for until this is fixed and I've reached out 3 other times now.
Please help me!!
Mar 4, 2020 08:49:46 AM by Bojan S
Hi Taylor,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 5, 2020 10:05:29 AM by Daniel K
Hi, I've seen a number of topics about this issue, but I'm not sure they address my situation.
As a US citizen living in Finland for an indefinite amount of time (that is, I still have an address in the US for receiving mail, driver's license, etc.), can I apply to projects that are for freelancers located in the US? Does "located" imply physical presence, or just the right to work in the US?
If I cannot apply to these jobs, is there a way to update my location to Finland given that I'm required to use my US address? And how does this impact payment from clients?
Thank you!
- Dan
Mar 5, 2020 10:38:35 AM by Preston H
Not about citizenship, or nationality, or family background, etc.
The "location" field on an Upwork freelancer's profile indicates where they live now.
You live in Finland, so Upwork needs that location to be Finland.
re: "As a US citizen living in Finland for an indefinite amount of time, can I apply to projects that are for freelancers located in the US?"
No.
re: "Does 'located' imply physical presence?"
Yes.
re: "...or just the right to work in the US?"
No. The "location" field has nothing to do with where you have the right to work.
You no doubt have the right to work in Tempe, Arizona. But you don't live in Tempe, Arizona. So you would not put that as location.
re: "is there a way to update my location to Finland given that I'm required to use my US address?"
You may need to work with Upwork Customer Support to change your country location, if it is currently set incorrectly.
re: "And how does this impact payment from clients?"
Location has no impact on payments. All payments on Upwork are convered to U.S. dollars.
Mar 9, 2020 01:06:05 PM by Jonny H
I need to verify my ID. The upload didn't work and said I spent my 3 try's. Now I need an ID verification number to do the selfie thang. Please help.
Mar 9, 2020 01:32:00 PM by Bojan S
Hi Jonny,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 9, 2020 07:36:07 PM by John Ryan S
Goran V,
Can you help remove the hold on my account? Don't know what to do.
Thanks,
John
Mar 9, 2020 09:24:04 PM by Avery O
Hi John,
It looks like a member of the Customer Support Team has already assisted you with your concern. If you need further help, please don't hesitate to update the same ticket thread so that you can be assisted further.
Mar 11, 2020 02:45:23 PM by Xiaoqin L
I tried to upload my ID for ID verification a couple times, but keeps saying something is wrong.
Now it says:" You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
Seems like I cannot submit proposal or accept offer before this issue gets sorted out.
PLEASE HELP!
Mar 11, 2020 03:33:04 PM by Bojan S
Hi Xiaoqin,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 12, 2020 04:24:25 PM by Calvin M
Hi! I'm afraid I've run into a problem with the site's identification system.
The web site's ID Card verifying program has not been able to analyze any scans of my ID and I am not currently able to create a scan of it larger than 72 DPI, though the picture is several megapixels across and readable to the human eye.
Is there an alternative method of identification available to me?
Mar 12, 2020 07:14:25 PM by Avery O
Hi Calvin,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 15, 2020 02:48:32 PM by Jordan C
Hello,
I recently tried to verify my location (driver's license upload) and the automated process failed. I tried it again and a hold was placed on my account, with no further option for me to verify my identity or location. Can you please let me know the quickest way to remove the hold?
Thank you.
Mar 15, 2020 04:10:01 PM by Joanne P
Hi Jordan,
One of our agents will reach out and assist you directly via a support ticket in completing the location verification process. Thank you!
Mar 17, 2020 05:52:58 PM by Noah T
My profile name and my drivers licence match but when I upload it, it says it does not.
Mar 17, 2020 09:21:20 PM by Avery O
Hi Noah,
The Customer Support Team will reach out to you to assist you with your concern.
Mar 18, 2020 01:23:58 PM by Justin W
I just restarted my profile a couple of days ago, and went to verify ID...but it didn't take. Now, I see the "Max # of attempts to verify ID. Contact Support" message everywhere, but there's no way to actually contact support. Very frustrating, and if it's this hard to get things fixed, why would I recommend the platform to anyone?
Mar 18, 2020 01:46:05 PM by Abdul R
Dear Mr Justin,
Hope everything is fine there. Actually i think i am not sure Upwork Deactivate automatically all those accounts whom dont sign-in for long time. Upwork is a workplace where people get work so i think this is same as we do job in a company. So if we don't go for work they will terminate us. Same here Upwork terminate those accounts whom don't sign-in for long time. But i am not sure exactly how many months Days or years is that time.
Peace
Mar 18, 2020 02:30:54 PM by Bojan S
Hi Justin,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 19, 2020 10:46:21 AM by Ginger B
I received a message to contact customer service to provide a copy of my ID, can someone help me and tell me where to send this?
Mar 19, 2020 11:55:22 AM by Bojan S
Thank you for reaching out to us, Ginger.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Mar 19, 2020 07:40:57 PM by Michael B
I tried to verify my location by uploading my identification and my account is now on a hold. I don't have any instructions from here. What do I do to fix this?
Mar 19, 2020 10:40:17 PM by Avery O
Hi Michael,
A member of the team will reach out to you to assist you further with your concern.
Mar 22, 2020 11:01:12 AM by Adam G
My drivers license was not accepted for verification, and I am now blocked from acquiring new projects. How do I remedy this?
Mar 22, 2020 03:38:56 PM by Joanne P
Hi Adam,
I checked your account, and I can confirm that the team has already updated your ticket, providing further assistance in completing your ID verification. Please follow the steps the team shared with you on the ticket, and feel free to post any questions you may have so that they can assist you directly. Thank you!
Mar 23, 2020 08:55:45 AM by James L
Hi,
I've tried uploading a picture to verify my identity but it did not go through and now it says I've reached the maximum number of attempts. Is there a way around this so I can verify my identity? Thank you
Mar 23, 2020 10:17:29 AM by Bojan S
Hi James,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 23, 2020 10:54:38 AM by Jasmine S
Please help me with iD Verification. I do not see Getting Started and the site keeps sending me in circles.
Mar 23, 2020 12:04:14 PM by Bojan S
Hi Jasmine,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you!
Mar 23, 2020 12:18:33 PM by Doriane T
Mar 23, 2020 01:32:05 PM by Bojan S
Thank you for reaching out to us, Doriane.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Mar 23, 2020 01:36:19 PM by Charles C. B
I am also having issues with the ID verification process despite successfully completing this process in the past. Any help would be much appreciated!
Mar 23, 2020 02:14:51 PM by Bojan S
Hi Charles C.,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 23, 2020 04:30:50 PM by David L
Hello - My upload process has also failed. Can I get a bit of help to unblock my account?
Mar 23, 2020 11:02:38 PM by Avery O
Hi David,
I'm sorry I missed seeing your post. A member of the Customer Support Team will reach out to you to assist you further.
Mar 23, 2020 09:16:18 PM Edited Mar 23, 2020 09:17:46 PM by Jose M
I would like to update my ID, but I reache teh maximun attempts. Would you please help me ?
Mar 23, 2020 11:00:13 PM by Avery O
Hi Jose,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 26, 2020 08:32:47 AM by Ruth J
Hello,
I was locked out of uploading my verification ID years ago. I have a US passport, and I'd like to try again. I was told to contact support.
Thanks,
Ruth
Mar 26, 2020 09:30:22 AM by Bojan S
Thank you for reaching out to us, Ruth.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.