Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 4, 2021 01:01:51 PM by Luiggi R
Hi Rui,
I'm sorry to hear you had trouble contacting support. I've escalated your concern to the appropriate team and your account is now showing as verified. You should be able to submit proposals again.
Jul 11, 2021 09:11:00 AM by Georgiy L
I have this message on my page when I try to post bids:
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
THe issue is that my ID was verified succesfully a week ago and my profile shows it. THe request came up after some agency proposed me work on upwork and requested verification. Looks like it is a bug in the system the "client" tried to exploit
Jul 11, 2021 10:12:57 AM by Luiggi R
Hi Georgiy,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jul 20, 2021 11:45:46 AM by Laura R
I need to verify my ID. I've requested through Support, but it says I will get an email, and I have not received it to complete the Video Chat verification. Help!
Jul 20, 2021 12:37:38 PM by Andrea G
Hi Laura,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jul 22, 2021 03:39:50 PM by Christina H
I just started on Upwork. I started the ID verification process but there's an issue with my current drivers' license. I was married in August of 2019. Between finishing up two degrees at once and then Covid, I never had a chance to change my license. I changed my name with my school though so my degrees have my married name on them. We moved in December last year and, because of the cost and the DMV being closed down (now open but still cost issues) I still haven't been able to change my ID. I have my marriage certificate and a notarized affidavit from the homeowner proving my residency. We live with family so there's no lease. My bank accounts were changed to my married name as well. So my cards have that name, but not my social security number. So when I uploaded my license to Upwork ID verification, it has the wrong name AND the wrong address on it. But there's not space to add additional documents. I called and found my way to the human resources dept and I left a message. I don't know if there's anything else I can do, though.
Jul 22, 2021 04:10:02 PM by Joanne P
Hi Christina,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Jul 26, 2021 09:05:41 AM by Prabuddha B
Hello
I am not able to view US Only jobs and apply to them. I don't know why this is happening as I am based in the US, and have active contracts and completed jobs from the US. Can you please fix the bug?
Thanks!
Prabu
Jul 26, 2021 10:09:26 AM by Bojan S
Hi Prabuddha,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists.
Thank you.
Jul 27, 2021 01:15:37 PM by John David S
Jul 27, 2021 01:22:28 PM by Bojan S
Hi John David,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jul 27, 2021 11:16:31 PM by Nathan H
Hello,
I had just tried to upload my license for verification. The photo was untampered with and legitimate to my identity. For some unknown reason, upwork's error catch kept saying my names did not match when in fact they did. Now I am locked out of verifying my license for trying too many times with the same picture and cannot apply for work. I am unsure of what to do next.
Nathan
Jul 27, 2021 11:25:29 PM by Goran V
Hi Nathan,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Jul 29, 2021 07:37:56 PM by Bryan N
Hello all,
I am very excited to get started on my freelance journey. I have set up my profile and Im all ready to go, i'm just having an issue verifying my drivers licence when trying to submit a proposal. Its not accepting the photo of my license. Any suggestions to get a photo that is acceptable?
Jul 29, 2021 08:52:21 PM by Joanne P
Hi Bryan,
I checked your account and it looks like you have already completed verifying your location. Could you please try to clear your cache and cookies or use a different browser?
Jul 31, 2021 07:04:10 AM by Rachael C
Hello,
I was asked to verify my identity, but my ID document was not accepted. I tried to upload my driver's license, so I'm not sure why it wasn't accepted. I have reached the maximum attempts to upload my ID and need further assistance verifying my ID before I can apply to job. Please let me know what are the next steps. Thanks.
Jul 31, 2021 08:37:23 AM by Luiggi R
Hi Rachel,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 2, 2021 04:05:21 AM by Aidarus O
Can't submit location verification. I am getting error message: "Something went wrong. Please try later".
Aug 2, 2021 04:27:53 AM by Aleksandar D
Hi Aidarus,
It looks like you already created this support ticket regarding your verification. I'll follow up with the team handling your case and you can expect an update very soon.
Thank you.
Aug 2, 2021 09:49:43 AM Edited Aug 2, 2021 10:09:47 AM by Andrea G
Attached Please find screenshop of the error message.
Thank you.
Aidarus.
**Edited for Community Guidelines**
Aug 4, 2021 04:05:30 AM by Muhammad Danish A
Hi
Is there any way to verify my account location using my utility bill or phone bill?
Thanks
Danish
Aug 4, 2021 04:35:23 AM by Aleksandar D
Hi Danish,
Please note that your country should reflect the one you're physically located in and be able to verify it. Could you please confirm if you're currently located in the US?
Thank you.
Aug 4, 2021 04:45:12 AM by Muhammad Danish A
Sure Aleksandar
Let me know how i can verify it. I will try to provide everything.
Thanks
Izhan
Aug 4, 2021 05:34:49 AM by Aleksandar D
Hi Danish,
Before escalating further, could you please confirm here if you're currently located in the US?
Thank you.
Aug 4, 2021 06:17:22 AM by Muhammad Danish A
Hi Aleksandar
Let me provide you with my phone bill. Let me know if you need anything else.
Thanks
Danish
Aug 4, 2021 06:28:13 AM by Aleksandar D
Hi Danish,
One of our agents will reach out to you directly via a support ticket to assist you further with the verification.
Thank you.
Aug 4, 2021 11:20:08 AM by Aaron B
Hello, I have tried verifying my ID but I got the response that I have reached maximum attempts. Kindly help me out.
Aug 4, 2021 12:08:27 PM by Andrea G
Hi Aaron,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 5, 2021 12:34:59 AM by Aaron Taylor J
Aug 5, 2021 12:58:15 AM by Goran V
Hi Aaron,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Aug 5, 2021 06:01:25 PM by Selassie F
I tried uploading my ID to have it verified, but then it gave me an error message saying they couldn't match the photo. Then I recieved an email saying that I've reached the Maximum tries to upload my ID. On the ID I don't have my glasses on, because it was required of me to remove them for the photo ID. However, on my profile picture and everywhere else I have my glasses on. I'm thinking this is the reason why they denied my ID is simply because they didn't recognize that it was the same person. However, I cannot go back into my profile to try and reupload the ID again.
Aug 5, 2021 06:42:18 PM by Joanne P
Hi Selassie,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Aug 6, 2021 12:52:45 PM by Andrea G
Hi Stuti,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Aug 7, 2021 09:24:13 AM Edited Aug 7, 2021 10:56:16 AM by Luiggi R
I exceeded the maximum number of tries uploading my ID and it said I needed to contact customer support. I did that and I was sent a secure link to upload my ID, but that link has expired and I need to get a new one. I attached a screenshot of the response I received from customer support the first time with the link that is now expired.
**Edited for Community Guidelines**
Aug 7, 2021 11:30:36 AM by Luiggi R
Hi Sierra,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 11, 2020 10:58:21 AM by Crispin S
I signed up for Upwork yesterday and tried uploading my driver's lisence a few times before it locked me out of participating. I think I figured out what the problem is. I cropped the photo after scanning my license. But now I don't know how I can upload a new uncropped photo of my driver's license. I received an email saying I'm locked out but i don't know if this is temporary or if I will have another chance to reupload in a day or two. If not, I guess I need to cancel my membership. Anyone got an idea of how I should proceed?
Aug 11, 2020 01:21:08 PM by Michael J
Hi Crispin,
Thanks for your message. We can get this sorted out. One of our team members will reach out to you directly via a support ticket to assist you further.