United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[thegreenursine]

Hello there, I am new to the community and I seem to have gotten into a minor complication.

I seem to be not able to upload a proposal anymore and that my ID Verification is now locked.  I was told by the system to contact support but that itself doesn't seem to offer any solutions. I'd be very thankful if someone can offer a solution to this problem.

[mmmortazzavi]

Im having the same problem

[JoanneP]

Hi Nathaniel and Mohammadmedhi,

I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

[thegreenursine]

When shall this occur and how shall it be done?

[BojanS]

Hi Nathaniel,

A member of the team has reached out to you already and is awaiting your response, if you aren’t able to see the email you should also be able to access the ticket directly here.

Thank you! 

[christianlacey]

I have uploaded my ID, but the verification won't work. The error message says that the name on my ID is different from my Upwork profile, but it is not.

[JoanneP]

Hi Christian,

I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

[phospherus]

I was uploaded my ID both USA visa and Drive License, but there are some promblem here. It is shows that" You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."

Please give me some advise. Thank you

[g_vasilevski]

Hi Zijing,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

[ergton]

I just got the same message. Can I have some help please?

[BojanS]

Hi Iftimie,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[camiejelinek]

I have verified my identity on a facetime call and my public profile shows my ID has been verified, however, I can not submit a purposal as the button is grayed out and the top of my screen says there has been too many attempts to upload my id. Pleae help I need to submit purposals please. thx 

[BojanS]

Thank you for reaching out to us, Camie.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[tangeniturner]

Hello,

im not able to accept jobs as I tried to verify my I'd by accident to many time by pressing the button. Help

[tangeniturner]

 I have verified my Id too many times. Can I get help 

[JoanneP]

Hi Tangeni,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[tangeniturner]

Hi I’m new to Upwork. I placed a wrong address on my profile how can I change it? 

[connorraye]

I am trying to set up my profile in order to start freelancing, but I cannot seem to fix this issue.

"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."

I have tried to find a live chat service or email to send a ticket to, but all to no avail. I doubt this is the place for this sort of thing, but I'm at my wit's end.

Thanks in advance.

[JoanneP]

Hi Connor,

I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

[glopezjr]

I was directed here by the Data help window how does one progress past the max failed attempts of uploading my ID thank you for the help.

[JoanneP]

Hi Gary,

I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

[ifever]

Please help, I am having the same issue it says I have reached the maximum number of tries to upload your ID.

[ifever]

Please help, I am having the same issue it says I have reached the maximum number of tries to upload your ID.

[LuiggiR]

Hi Ever,

I'm sorry to hear you're experiencing trouble with the verification. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[cahnerolson]

I uploaded a picture of my ID but it said it was not verified and that I have exceeded the number of tries to upload it (I only uploaded it once though). How can I get my ID verified so I can start submitting proposals? 

[JoanneP]

Hi Cahner,

I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

[narmmy]

Hi there, My ID verification was unsuccesful due to few failure tries. now i couldn't upload my picture at all. Its advised me to contact Support but couldnt find a way to contact the customer support. what should i do?

[JoanneP]

Hi Narmatha,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[kpanos55]

Hello, 

I live in the USA and am on a work visa. I tried to upload this as my ID but it was not accepted. Could someone please assist me with this? Thanks 

[JoanneP]

Hi Kayla,

I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

[mrrillay]

Hello,

I am having trouble authenticating my ID.  I reached the maximum rejections.  Is there another option for this process?

Sincerely,

Damon

[avirockx007]

Hi  Damon,

I feel bad to see this but don't worry you will be reached out through the MODS. They'll help you fix out your problem.

[mrabbey]

Hello,

I am having trouble authenticating my ID.  I reached the maximum rejections.  Is there another option for this process?

Sincerely,

Fazlay

[BojanS]

Hi Fazlay,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[AleksandarD]

Hi Damon, 

Awais is correct, you came to the right place! One of our team members will reach out to you directly via a support ticket to assist you further with the verification.

Thank you.

[phin0915]

Hi,

I reached the maximum attempts to verify my ID and wanted help with the next step. Can a community mod please do this for me.

Sincerely,

Phineas

[AndreaG]

Hi Phineas,

Someone from our team will reach out to you via support ticket in order to assist you further.

[cmu_hala]

Hello, 

I've recently changed my name to reflect the correct spelling of my legal name, however, whenever I try to Verify Identity, it says it mismatches! is there anyone who can help with this matter? I've been trying for two days and I've been selected for a job which I can't apply for because of this mismatch!!

[AndreaG]

Hi Haluh,

One of our agents will reach out to you via support ticket in order to assist you further.

[bhank]

I am unable to load my ID to Upwork and received this error message upon logging in: 

You've reached the maximum number of tries to upload your ID. 

To verify your identity so that you can access all jobs, please contact customer support.

Clicking the link brought be mere.

Please advise next steps

Thanks,

A.C.