We look at a number of factors in order to verify a freelancer's location. In some cases, we also ask freelancers to upload an image of their state issued driver's license, ID card or United States passport so that we can verify their location but in some cases it's not necessary.
As for the map, could you please go to your Settings> Contact Info and try updating the address? It should appear in the drop down list when you start typing it.
Hi Christopher and Shawn,
One of our agents will reach out to you directly and assist you further with your verification process.
Thank you for reaching out to us.
Hi Albert, and Amber,
I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further with your location verification.
Hi Jenna, Joe, Aranthea, Essence, Jaime, and Jay,
I'm sorry if this has caused you any inconvenience. The Customer Support Team will reach out to you to assist you with your location verification.