United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Alena Helen, 

A member of the Customer Support Team will reach out to you to assist you with your verification. 

[#3]

I'm trying to verify my location so I can submit proposals but my license has expired and I have none of the other permissible government issued IDs. How can I verify I live in the United States?

[#4]

Easy. Just renew your license. Most states will even let you do that over the internet or by mail.

[#5]

If it were that "easy" or this was a feasible/viable solution, I wouldn't have made this post. I need option other than renewing my license. Thanks!

[#6]

Hi Ehren, Janean is right, just renew your license. If you don't have any other governement ID's or your license is expired, you cannot be verified. Thanks.

[#7]

Jo-an,

Even after renewing my license online, I would need to upload an image of it, which would still indicate expiration until a new physical license is mailed to me, which could take weeks. That's why I am asking for a different, swifter solution.

Furthermore, for me it's not as simple as "just renew". If it were, why would I have made this post? It's honestly a little insulting.

I owe money that must also be paid before my license can be renew, not being able to secure projects/contracts inhibits my ability to make that money, to renew my license, to verify my location.

Can I not just upload a lease, or bill, or pay stub, or something similar that proves I reside in the US?

[#8]

Hi Ehren,

Our team will assist you further on your ticket that was opened for this. If you have any additional questions please post them on your ticket so that our team can assist you in finishing the verification process. Thank you!

[#9]

Goran,

I  checked my requests but I don't see a ticket related to this situation. Can you issue a new one, or hve someone at Upwork contact me?

[#10]

Hello,

I am a new freelancer on upwork and i was asked to verify my location. I tried to verify my location using my DL but i received the email from upwork support team today that they could not athenticate the id i uploaded and my accout in on hold.

Someone please help me.

Thanks

[#11]

Yes I was trying to upload my ID, because I'm seeking US Jobs and it rejected me. I tried to use my old alabama ID because it has the mathcing address but it rejected me can someone please help me resolve this?

**Edited for Community Guidelines**

[#12]

Hi Shadrick and Jason,

One of our agents will reach out to you and assist you further, thank you!

[#13]

I was thinking do i need a driver id to show to upwork?

[#14]

Hi Craig,

You can also finish up our text verification process, one of our agents will reach out to you and assist you further. Thank you!

[#15]

I've been trying to upload a .png of my ID for verification, but for some reason I've been getting an error regarding a name mismatch.The name on my ID is formatted as LAST FIRST MIDDLE so I don't understand the issue. Now the US only page shows "You've reached the maximum number of tries for uploading your ID. "

Thanks for any help you can give

Michael

[#16]

Hi Michael, and Andrew, 

The Customer Support Team will reach out to you both to assist you with your location verification. 

[#17]

I exceeded my allowed number of attempts to upload my photo ID. How do I reinitiate uploading my picture?

I also can't submit any proposals to jobs, the button 'submit proposal' is 'grey' and not clickable. Can I not apply for jobs because my ID isn't verified?

Thanks in advance

[#18]

Hi Dean,

Our team will reach out to you directly and assist you further, thank you!

[#19]

I can't find an option where I can submit document to verify identity. Also I am unable to call or email support group.

[#20]

Go to the ?  i.e help symbol on the home page. you will find the search option there . Search the identity verification you will find the link there.

[#21]

Hello Murtaza,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[#22]

I can't access my account fully and submit proposals...

[#23]

Hi Adam, 

I've asked the Customer Support Team to reach out to you to assist you with your location verification. 

[#24]

I've reached the maximum number of tries for uploading my ID to Upwork.

The error message told me to contact support and it led me here. 

I'm new to the site and would love to start proposing but for some reason my current drivers license isn't being recognized by the site. It's a new California ID.

Thanks!

[#25]

Hi Roel,

Our customer support will reach out to you and assist you further, thank you!

[#26]

I submitted my driver's license but I guess the photo was upside down.  I emailed support and they got back to me with a survey of how their support was rather than actually giving any support.  Help!  I just need my ID verified.  

Thanks,

Shawn