Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 12, 2019 11:11:37 PM by Elizabeth M
Hi Upwork team,
My identity verification has failed too many times (rejecting both my passport and driver's license), and support linked me here to ask for help. What should I do to sort this out?
Thanks!
Apr 13, 2019 12:17:57 AM by Riri A
Hi Elizabeth,
We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
Apr 13, 2019 10:20:22 AM by Laura M
Hello, am unable to verify my identity. I have uploaded my Drivers licence as indicated but it wasn't verified.Because of this, am unable to accept a job offer which was send to me.kindly help in verifying my identity
Apr 13, 2019 11:39:30 AM by Joanne P
Hi Laura,
One of the customer support team members will reach out to you directly via support ticket and assist in uploading your ID. Thanks!
Apr 13, 2019 10:41:02 AM by Yulia C
Hello,
I can't verify my location. It tells me that my name on my drivers license is different form my account Name.
I believe that it gives this error because I have my Middle Name on my drivers license.
Please help
Apr 13, 2019 12:54:26 PM by Joanne P
Hi Yulia,
One of the customer support team members will be reaching out to you directly via support ticket and assist you in uploading your ID. Thanks!
Apr 13, 2019 10:41:51 AM by Nicole T
Hello, I have the documents required to verify my identity. I'm not sure where to email them or upload them. Thanks
Apr 13, 2019 01:54:15 PM by Joanne P
Hi Nicole,
I've shared your concern with the team and one of our customer support team members will reach out to you directly via email and assist further. Thank you!
Apr 13, 2019 12:30:49 PM by Gihan T
You've reached the maximum number of tries to upload your ID. Please contact customer support.
I get the above error. I have tried many time uploading my driving license, but the system will not accept it. Thanks.
Apr 13, 2019 02:03:51 PM by Joanne P
Hi Hettiarachige,
One of our customer support team members will reach and assist you directly via support ticket. Thank you!
Apr 13, 2019 11:01:21 AM by Saransh K
Hello, I needed to verify my ID via passport and I was trying to upload US visa which has been granted to me. Let me know if that qualifies as a valid choice amongst several IDs given. Also, as I am new to US, that's the only valid proof I can show of myself being in US. It would be great if you could help me in this regard.
Apr 13, 2019 02:17:51 PM by Joanne P
Hi Saransh,
One of the customer support team members will reach out to you directly via support ticket and assist in uploading your ID to complete the location verification process. Thanks!
Apr 13, 2019 05:30:18 PM by Cyrus M
I also have had trouble uploading Identity Verification documents and am receiving the following message, which takes me through several prompts before sending me to this forum:
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
Can support reach out to me as well, please.
Apr 13, 2019 06:36:29 PM by Riri A
Hi Cyrus, Marina and Cristian,
Thank you for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
Mar 25, 2019 02:36:39 AM by James C
Hi there,
I am pretty sure my account has been verified but is still telling me that "you've reached the maximum number of tries to upload my ID"? Can someone help??
Thanks,
James
Mar 25, 2019 04:40:13 AM by Nilesh R
Hi! I'm getting the same issue - "you've reached the maximum number of tries to upload my ID"? Can you please help??
Thanks,
Nilesh
Mar 25, 2019 04:52:39 AM by Goran V
Hi Nilesh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 13, 2019 08:52:35 PM by Katherine A
I took a clean photo of my state ID and Upwork rejected it three times and now I can't find the link to verify my account. Can I have someone send me the link to verify my accoun so that I can start applying to projects please!!
Apr 14, 2019 08:25:54 AM by Ashlay G
I have tried to contact customer support due to receiving an error message that I have exceeded the amount of attempts to verify my identification. Please help!
Apr 14, 2019 11:10:13 AM by Joanne P
Hi Ashlay,
One of our customer support team members will reach out and assist you directly via support ticket. Thanks!
Apr 14, 2019 10:31:31 AM by Hannah J
Apr 14, 2019 01:33:12 PM by Joanne P
Hi Hannah,
A member of our customer support team will reach out and assist you directly via support ticket. Thanks!
Apr 14, 2019 12:51:22 PM by Chris O
I have uploaded three different pictures of my ID and Upwork still can't automatically verify my enhanced driver's license. All three photos met the recommended methods for taking photos and uploading them. What do I need to do now?
Apr 14, 2019 03:24:16 PM by Joanne P
Hi Chris,
One of our customer support team members will reach out to you via email and assist in uploading your ID. Thank you!
Apr 14, 2019 02:47:50 PM by Darwin W
How do I initiate a request to re-validate my ID?
I can't bid on any jobs and the system keeps telling me that i need to contact customer service to validate my ID, but the customer service links all send me here...
Apr 14, 2019 05:36:11 PM by Brittany G
I had trouble submitting my ID. Links to support a link appear to be dead.
Thank you.
Apr 14, 2019 06:36:14 PM by Inderjeet S
same problem here. I am trying to get to support but no luck
Apr 14, 2019 08:37:41 PM by Avery O
Hi Inderjeet, and Brittany,
The Customer Support Team will reach out to you and assist you with your location verification. I apologise if this has caused you any inconvenience.
Apr 15, 2019 07:49:29 AM by Heather Lee M
I tried to upload my ID, but it states that my name does not match?! I don't know if it is my middle name (required on FL DL) or what is throwing it off?! I added my middle name to my profile but then I received a message that I had attempted too many times. Please help as I can not get any work until this is done!
Apr 15, 2019 08:37:20 AM by Bojan S
Hi Heather Lee,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
Apr 15, 2019 09:10:53 AM by Danielle W
I submitted a photo of my drivers license to verify my ID and finish setting up my profile but after submitting the photo, I got a message that it wasn't accepted. Now, every time I try to submit a proposal to a job posting, I get a message that I need to verify my ID by contacting customer support. The issue is that when I click on "contact customer support," it brings me to upwork community. I have no way of getting in contact with anyone from upwork. Can someone please help me?
Apr 15, 2019 10:20:36 AM by Elizabeth Hodges O
I am also having this problem and cannot locate any way to contact support. I have submitted my ID and did not receive an email rejecting or acceptingt it, but I am unable to access the Submit Proposal button on jobs because I receive an error message that I have reached the maximumum number of attempts to submit my ID. Can someone please help me get verified?
Apr 15, 2019 10:48:02 AM by Bojan S
Hi Danielle, Gauri, and Elizabeth Hodges,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.