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payment problem

intimealok
Active Member
Alok B Member Since: Sep 29, 2018
1 of 3

I completed my work. The client gave me an award. But my balance is 0.00

mattiullah
Active Member
Matti U Member Since: Apr 16, 2021
2 of 3

Hi Alok,

it takes sometime to get your payment. If you are on desktop, you can see differenet steps of payment in your reports>overview. 

If client has released the payment, you should see the balance in pending box.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Congrats on your finished contract, Alok!

 

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). The 5-day security period allows the system to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

 

Thank you!

~ Bojan
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