Feb 16, 2020 03:29:12 PM by Yongxian T
"We're sorry, but something went wrong. Please try again or contact support" - I'm getting this error message when I try to create my profile, despite having filled in all the details. Can anyone help please?
Feb 16, 2020 05:05:43 PM by Joanne P
Hi Yongxian,
Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know so we can check further. Thank you!
Feb 20, 2020 10:57:15 PM Edited Feb 20, 2020 10:58:29 PM by Bhavesh S
I am getting same issues and also tried to clear cache and cookies. But this issue still persists. Can you help please?
Feb 20, 2020 11:09:01 PM by Aleksandar D
Hi Bhavesh,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Mar 4, 2020 11:32:53 PM by Goran V
Hi Usman,
Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.
Mar 5, 2020 12:07:33 AM by Goran V
Hi Usman,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Mar 13, 2020 02:45:02 AM Edited Mar 13, 2020 02:55:24 AM by Gaurav T
Hi, I am getting the same error. I have tried clearing up the cache, cookies and even tried logging in from another browser but the issue still persists. Can anyone please help?
Mar 13, 2020 03:26:28 AM by Goran V
Hi Gaurav,
Our team will reach out to you via ticket as well and assist you further, thank you.
Apr 3, 2020 10:55:23 AM by Sorina Elena S
Hi. I am experiencing the same problem, I can't submit my profile. I also read the similar questions and changed the browser and managed the cookies. Can I get some help?
Apr 3, 2020 12:31:22 PM by Valeria K
Hi Sorina and Aubrey,
Could you please try resubmitting your profiles? We had an issue earlier but the team just released a fix for it.
Let me know if you still get the error.
Jun 16, 2020 09:59:09 AM by Michael D
I'm having the same issue. After filling out a lengthy portfolio example, I click 'Publish' and get this error message. Very annoying and a completely waste of time as now I need to start completely over.
Jun 16, 2020 11:35:57 AM by Bojan S
Hi Michael,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Jan 25, 2021 08:11:28 AM by Karen N
Same. I forget why I cancel my account and move on and then keep coming back. Then I'm like, oh yeah, too much time is spent on updating / creating portfolios and then will not publish. Frustrating.
Oct 19, 2021 07:20:19 AM by Jea J
Hello, Please help me too. I can't download my portfolio. I received the same error again and again.
Oct 19, 2021 07:35:41 AM by Bojan S
Hi Jea,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists and share the screenshot of the error message with us.
Thank you.
Apr 3, 2020 12:25:29 PM by Aubrey C
Hello,
I just made an account and hit submit profile, but I got the error message "Sorry, something went wrong. Please try again or contact support. Include a screenshot of this entire page so we can troubleshoot this issue faster." How should I proceed? I've included the screenshot. Thank you for your help!
Aug 10, 2022 08:54:09 PM by Nelson J
Hi
I am getting the error message of 'Sorry, something went wrong. Please try again' on the page of adding skills when I am creating my profile. I have tried a different browser and clearing cache and cookies. Can you help me?
Thank you.
Aug 11, 2022 12:40:37 AM by Pradeep H
Hi Nelson,
Thank you for your message. I am sorry to hear about the error message. Could you please tell us on which page you get this error? You can share the screenshot of the error message as well.
Thank you,
Pradeep
Nov 19, 2021 11:30:06 AM by Jiarui L
Hello Aleksandar, I'm having same trouble with the phone number verification step during signing up an account. Could you help me with this problem, please? Thank you so much I really appreciate it!
Nov 19, 2021 01:10:13 PM by Bojan S
Thank you for reaching out to us, Jiarui.
One of our team members will reach out to you directly via email to assist you with your phone verification process.
Jan 14, 2022 11:00:26 PM by BaBa B
Bro I am also getting the same error even after trying in another browser and clearing all the cookies and catches..
Please help me... I am trying to publish my portfolio since yesterday
Jan 15, 2022 02:26:27 AM by Nikola S
Hi BaBa,
I would be happy to help. Could you please share a screenshot of the error message from your end so that I can assist you accordingly?
Thank you,
Aug 24, 2022 08:51:17 AM by Nikola S
Hi Shadab,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Sep 14, 2022 04:13:05 PM by Patrick I
Hello, I am a client trying to fund a contract and hire, and I am getting the error messages aforementioned, this isnt my first time hiring, but for some reason I keep getting these error messages
Sep 14, 2022 05:47:23 PM by Arjay M
Hi Patrick,
Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Let us know if the issue persists along with a screenshot of the error you're receiving so that we can assist you accordingly. Looking forward to your confirmation.
Oct 14, 2020 03:15:47 AM by Aleksandar D
Hi Nadeem,
I checked but couldn't replicate the issue that you are describing. Could you please send us the screenshot of the page and the error message so that we can check?
Thank you.
Jun 5, 2023 05:28:26 AM by Avijit D
I am facing same problem after clearing cache and cookies and changing browser.
Jun 5, 2023 07:09:37 AM by Nikola S
Hi Avijit,
Thank you for reaching out to us. Could you please share the steps you took before you got this error? Also could you please share a screenshot from your end so that we can better assist you?
Apr 9, 2020 05:51:37 AM by Theodore P
Hi, I am getting the same error. I have tried clearing up the cache, cookies and even tried logging in from another browser but the issue still persists. Can anyone please help?
Apr 9, 2020 06:35:30 AM by Goran V
Hi Theodore,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your application. Thank you.
Jun 12, 2020 10:51:01 AM by Mandy D
Hello, I think I need assistance because I got same problem and errors and did the things suggested here like clearing caches, trying another browser etc. Unfortunately problem still persist.
Jun 12, 2020 11:48:03 AM by Bojan S
Hi Mandy,
We'll have one of our agents reach out to you directly to assist you with submitting your application form.
Thank you for reaching out to us.
Jun 15, 2020 05:07:45 PM Edited Jun 15, 2020 05:08:37 PM by Jenna C
Hello, I am having the same issue from desktop and mobile app both after clearing cache and starting private browsing, etc.