Account Suspended | Cannot Post in the Community

[#1]

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

Regards, 

Abdul-Aziz. 

[#2]

My paid freelance and agency account has been suspended. No message has been sent to my inbox nor any reasons for suspension have been provided. Last Saturday, tried to submit a ticket (#37959023) but it seems Upwork doesn't care. 

[#3]

Hi Conrado,

I have checked and can confirm that there's no restriction on your account. You should be able to see both your Agency and Freelancer profiles upon logging in. I can also see that you've raised a support ticket and the team handling your case has taken care of your concern. Feel free to update your ticket here if you have questions or need further assistance and the team will surely assist you accordingly.

[#4]

Negative. I still can't access/edit my freelance profile. In addition, my agency profile membership reverted to free instead of agency plus. Tried to update my ticket but no update from your end. Please see attached

 

[#5]

I also tried to PM  you last Monday regarding my concern. However I didn't received any respond.

**Edited for Community Guidelines**

 

[#6]

Hi Conrado,

I have submitted a follow-up to the team handling your case and you should be getting an update from the team on this page momentarily. We would appreciate your patience and utmost understanding while we sort this out for you.

[#7]

Hey Conrado! You can follow these steps for a solution.

Go to Settings ➤ Profile Settings ➤ Profile Visibility ➤ Public

DONE!!

Hope it will work! Thank you

[#8]

Good day,

My account has been suspended 15 days ago and still I dont get any response from the VERY UNPROFESSIONAL support agent or any other email from the platform support.
I am unable to send messages, open tickets or anything.

I have already sent some PM here to the moderators and managers, so I hope someone can help me recover my account.

If someone is willing to help please let me know, I will send you any information needed in order to recover it.

Thank you.

[#9]

Hi Digi,

Thank you for your message. I can see that you've already raised a support ticket regarding your concern and I see that the same has been escalated to the team handling your account. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#10]

Pradeep,

Thank you for your effort. I appreciate it.

Kind regards

[#11]

On 3rd December, my ID got suspended. I have not received any mail regarding this. I don't know if I broke the rules, although as far as I know, I didn't do anything that would have led to a suspension. After 5-6 days after contacting support, they sent the following mail that my account has been activated, but now when I go to my profile it shows "this profile is no longer available". What is the reason? What can I do now?

[#12]

Hi Saif,

Thank you for your message. I checked your account and noticed that you have already responded to the same support ticket. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[#13]

In about 2019, I created an Upwork account for freelancing, but I didn't know enough about Upwork's policies, so I was suspended for posting a job proposal describing my services.

In 2021, I created another New account with New Email without submitting an appeal for the previous account.

After a year, I signed in to this new account with more than 100 connections, despite the fact that I had not applied for any purpose or earned a single penny.

I started using my Upwork account a few days ago and submitted the necessary information to complete my profile to 100% and start sending proposals, but Suddenly, it was suspended, despite the fact that I had not violated any policies. I filed an appeal but received no response from Upwork, Even when my account was suspended, I did not receive an email from them informing me of the suspension.

As None of my accounts was verified, I created 2 more accounts by copying all the information from the previous account including bank details and after a few hours, they also got suspended.

I tried to contact Upwork but all in vain as no one respond from their side now I have created this account with completely new details, hoping that it will now work and I can start working on Upwork.

Now the question is Why did Upwork Suspend my 2nd Account Even though I have my own content on it nor did I violate any policy?

Second, I was attempting to file an appeal for the first account I created in 2019, but when I tried to log in, they said it was suspended, and when I appealed, they said it was not suspended or active...

[#14]

Hi Saif,

Thank you for your message. I am sorry to hear about your account. Please note that creating multiple accounts is considered a TOS violation. Could you please click on my name above this post and send me a private message with the registered email address for all accounts?

Thank you,

Pradeep

[#15]

Ok

[#16]

Hello My account was suspended and I contact support and it was opened but after they opened the account. My profile has no being available, how can I get this issue sooved pls? 

[#17]

Hi Oluwapelumi,

I checked and can confirm that your account is no longer on hold and your public profile is visible. If you're still seeing something on your end suggesting otherwise, please try clearing your browser cache and cookies or using a different browser.

[#18]

When I try checking out my profile, this is what it is displayimg check out the attachment. 

[#19]

Hi Oluwapelumi,

I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari.

[#20]

I am currently making use of app and I have true different browser still the same my profile is no longer available. 

[#21]

Hi Oluwapelumi,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#22]

Please, I need help. How can my account not be suspended while I urgently need to work?

[#23]

Hi Youssef,

Thank you for reaching out. I checked your account and it looks like there's no active suspension now. Please check and let us know if you need further assistance. 

[#24]

Hello Folks

I hope you are all fine and doing great. Is there any update regarding the Upwork account suspension? I have more than 5 days but there is still no response. Any senior in this community please guide us on what should i do. We are worried about our account. We are just stuck.

Look forward your positive response.

Thank you

[#25]

No Response. The account was suspended on Wednesday and appealed on the same day. Tagged Upwork on twitter but haven't gotten any response. 

[#26]

Hi Arsalan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.