Account Suspended

[hk1997]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[02745f55]

Dear Arjay,

Thank you for your prompt response! Is there any expectations to obtain a reply to the emails sent? Since what makes me feel anxious is that it looks like my issue is not being evaluated. 

I will continue waiting for the support. Thank you for the guidance provided.

[ernt]

Hello, I attempted to purchase more connects, but encountered errors. Despite this, I managed to secure a client and completed the work. However, when I tried to buy more connects again, I received the following message: "Your account has been limited. Please contact customer support." I've already completed my ID verification but haven't received any response yet. This situation is incredibly frustrating. I didn't expect Upwork to be this complicated and unfriendly to users. Please assist me in resolving this matter.

[PradeepH]

Hi Ernestine,

I am sorry to learn about the trouble you faced while purchasing Connects. I checked your account and I see that your account is placed on hold while we wait for you to verify your account. You can proceed with the verification from the Settings page.

- Pradeep

[ernt]

Hello Pradeep,

Thank you.

I've completed the verification process, but I haven't received any updates yet. Could you please let me know how long it typically takes for identification verification to be processed? I've attached a screenshot of the credentials I've submitted for your reference. This marks the fourth time I've submitted my Alien ID, and I'm eager to know when I can expect it to be verified.

Thank you for your assistance. Looking forward to your prompt response

[LuiggiR]

Hi Ernestine,

After submitting the required documents, a review can take up to 48 hours to complete. If you don't receive any updates after that time, please let us know so we can assist you further.

[ernt]

Hello,

Thank you for verifying my account. However, I'm disappointed to report that despite verification, I'm still encountering difficulties purchasing Connect. I've attached a screenshot displaying the error message I'm receiving. Additionally, there seems to be an issue with my tax information. When I input my personal identification number, I receive an error stating that the format is incorrect. It's worth noting that I am not yet a taxpayer in my country of residence. Furthermore, I'm unable to purchase the "available" badge as it indicates, "You can't turn on this badge because your profile is set to private or unavailable." I kindly request assistance in resolving these issues promptly. Thank you for your attention to this matter.

**Edited for Community Guidelines**

[PradeepH]

Hi Ernestine,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[ernt]

Hello,

I appreciate your response. It's been 10 hours since I reached out for assistance, but I haven't received any support from your team yet. Could you please inform me of the expected wait time?

[daff1991]

Hey there! 

I have been trying to update my profile all week and it is not working. When in the edit profile area, all icons are unclickable and I am unable to make changes in any area of the profile.

When I select "see public view" it says "this profile is not longer available"

Any suggestions? I already did the reset profile visbility step 24 hours ago... so its clearly not that. 

[ArjayM]

Hi Stacey,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.

[77e9559f]

My account has been permanently locked and I have no idea why. I didn't receive any email notification to explain why my account was locked. As a result, my money is now sitting in the escrow. Can you please advise me on how to retrieve my money back?

[JoanneP]

Hi Dimitri,

I checked your account and saw that one of our agents contacted you through a support ticket to provide more information about your account status. It looks like the limitation on your account has been lifted. You should be able to access the ticket here. 

[3e5c8f87]

It has been a week and hasn't resolved the issue. When will it be resolved?

[JoanneP]

Hi Stephanie Nicole,

I checked your account and want to confirm that the limitation has already been lifted. You may like to log out of your account and log back in to check. You may also want to log in using a different browser or after clearing your cache and cookies. 

[3e5c8f87]

Still unable to submit proposal due to suspension. 

[c7174338]

I keep getting this error message when trying to post a job -  'We're unable to post your job because your company has been suspended. Contact Upwork Support for more information.

I have no outstanding payments to be payed, my card is working fine and has money in the account, my adress and phone number is in the account also? Why does this keep happen and can someone help?!

[fccfebe2]

Hi Tom, might be just a bug, try clearing your browser cache and cookies or try using a different browser. If that doesn't help I suggest you contact support at https://support.upwork.com/hc/en-us

[JoanneP]

Hi Tom,

I checked your account and saw that our verification team contacted you via a support ticket. It looks like they have requested that you complete the verification process. Please check the ticket here and kindly follow the instructions they have provided. 

[pbulos]

She cant login her account and we cant access chat support for immediate action. Top rated plus with 3 active contracts. Instead of just doing our jobs with our clients here we are having problems with upwork which we should not have with no apparent reasons wasting time to reach out and we dont even know the reasons. A fast response and resolution is what we need but theres no support currently available.

Check the recent ticket on my account to see the information regarding this post. We need immediate action before another work week starts.

Whats happening with upwork? No more 24hours live support?

[LuiggiR]

Hi Paul,

I'm sorry she was having trouble contacting support about her account. I see that you were able to raise a support ticket on her behalf. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[75201c8c]

Please help me how to reactivate my account.

Because it is suspended 😞

[LuiggiR]

Hi John Michael,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[e40d4d3d]

I am also receving this error now as well.  We're unable to post your job because your company has been suspended. Contact Upwork Support for more information.

I have updated all the billing and payment methods on the account and have current contracts and Upwork is still billing me but I cannot post my job?  I have been trying to find and follow community suggestions but I am not finding anything. 

[LuiggiR]

Hi Bryan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[02745f55]

On Monday, March 4th my Upwork account was suspended, up to date Upwork has not been providing any support or at least try to help. 

I'm losing a lot of money and I'm losing time. It's been a week that I'm not able to track my work hours.

I try in so many different ways to obtain your support, how hard could it be to assist a user with a suspended account? I created this account just to beg for your help. This is the second time I post in the forum, my main email is **Edited for Community Guidelines**

I beg for your support, I'm an active user with an active contract and I'm losing so much time and so much money. Please please provide the support and help me to reactive my account.

I'm reallyd desperate now, because I received an email that my issue will be review, but that was all and it was 2 days ago. I need your help please!