Account Suspended

[hk1997]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[JoanneP]

Hi Wilma,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[ba35150e]

I have a accunt which is suspended due to any reason. i am new user , still i don't know what happened,
ACTUALLY, i hired a freelancer 30 days before for a website project for fix price . but now account has suspended now will i get my money back?
PLEASE ANSWER

[NikolaS]

Hi Ahsan,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[videominder]

I got notification when trying to create a job post that my account has been suspended, I am trying to contact Support Team but I couldn't, Can I get any help from here?

[PradeepH]

Hi James,

I am sorry to hear about the action taken on your Upwork account. I followed up with the team handling your account and I am pleased to inform you that your account has been restored now. 

- Pradeep

[b74e5fcd]

Today I had a problem getting SMS code to login to my account. Suddenly I got locked out, I've reported it and I was told Upwork support can't verify my account. Everytime I login it says my account has been suspended and when I filed a dispute, Upwork replied that they either could not find my account or my account is still active. I still have funds to withdraw and I still have an active contract right now. Please help. I just created this new account so I can post here. Thank you!

[PradeepH]

Hi Denise,

Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to?

- Pradeep

[b74e5fcd]

Hi Pradeep, thank you for responding. Unfortunately, I can't figute out how to send you a message.

Update: I just received an email with ticket number 46163651. I was given a link but I am unable to access because I can't login to my account.

[jyob30]

Hi, 

Received an email to reactivate my account and was successfully reactivated it however when I try to login it says "Your account is suspended. Please check your email for more information or contact Customer Support ." Been having issues with account since yesterday. Tried to file an Appeal but received an email "However, the account you submitted it for either doesn’t exist or is still active (not suspended)."Please help asap. I have an active contract and work to do" If need Ids, or any verification I will send them all. 
Ticket#:  #46153096 

Thanks!

[b74e5fcd]

Please help. Ticket number 46163651

Thanks!

[LuiggiR]

Hi Jerry,

Thank you for reaching out. The ticket you shared is under a different account than the one you're using to post. Are you reaching out on behalf of someone else? If so, please advise this person that the team assigned to their ticket will continue to assist them and follow up within the next 24 to 48 hours. 

[jyob30]

Hi LuiggiR,

Thanks for the response. Yes. I did sent the message on her behalf since she can't login to her account. 
It's been more than 24hours. She needs help as she has an active contract. Ticket #  (#46152660 ). As per her she was successfully reactivated it "Your account has been successfully reactivated. You can now use it to log in" then when trying to login she received a message saying it is suspended. Please help.

[JoanneP]

Hi Jerry,

My name is Joanne, and I'm responding here on behalf of Luiggi. It seems like you are following up on the status of a ticket for someone else. We won't be able to discuss the status of another user's account for privacy and security reasons. Please have her check the ticket directly or the email associated with her Upwork account, as the same information will be sent there. The team will be assisting her directly. 

[jyob30]

Hi JoanneP,

Thanks fot the response.

We tried to check the ticket directly however we received a message "

Oh! It looks like that page has moved." 

We don't want to send a follow up on the email we received because it might go to the back of the queue. Arnold E. was the one who sent the email but till now no update. Ticket number https://support.upwork.com/hc/en-us/requests/46152660  

Should she create a new acct so that she can login and report this issue and get the update since you cant share the information due to privacy?

Please help. It's already 48hours.

[JoanneP]

Hi Jerry,

Please have her check the ticket directly or the email address associated with her Upwork account, as the same information will be sent there. The team will be assisting her directly. 

[jyob30]

Hi JoanneP,

Yes. We did but can't open the ticket because we received an error 

Oh! It looks like that page has moved.

[jyob30]

Hi Joanne please help. No one is updating about her issue. It been more than 48hours. She can't view the update via the link due to error message, Can you please escalate this? Thanks!

[b74e5fcd]

Hi Luiggi, would you be able to help me with my ticket as well? Ticket 46163651. This is my account that got suspended. I just created this new account so I can post. I was told to check the ticket for updates but I am not able to do that because I don't have any access to my original account anymore.

[LuiggiR]

Hi Denise,

Thanks for sharing this with us. You should be able to access the ticket even if you can't access the account. You should've received a notification to the email associated with the account and be able to communicate with the team through your email. Could you please check on that and let us know if you are still having trouble? Check your spam/junk folder if it's not in your primary mailbox. 

[jyob30]

Hi LuiggiR,

Just wanted to follow up on this ticket  (#46152660 ) still havent received any update. It's been 2days already (48hrs). Please escalate

[jyob30]

It's exactly 48hours now. Still haven't receive any update. Please help. Ticket # 46152660 

[jyob30]

Hi Luiggi,

Any update on this? She havent receive any update thru email. Can you please escalate this ticket?

[256e79df]

My account is now locked because it says my security question answer was incorrect but it was the correct answer. I'm not unable to login and haven't received any contact from support as I have funds attached to the account. I have created a ticket but received no response or follow up. Hoping to get help and verify my identity as quick as possible. The only way I was able to make this post was on a separate account. My main account is not accessible. 

[LuiggiR]

Hi Saijean,

Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to look into it. 

[0dfbb202]

I just set up a new account and added a credit card.  One credit card was not accepted, so I entered another card which was acccepted.  Then noticed a banner at the top of my account that stated "We have permanently blocked your account".  I can find no way to submit a ticket or appeal.  Not a great experience so far.  I'm just looking for web design, I'm not sure what I did to have my account locked...  This is wasting my time as well.