Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi, it says that my account has been permanently blocked, and financial transactions for my company have been limited. Now I can't activate the milestone for the client and the contract can't continue. Might you kindly advise me on how I should proceed?😣

[#3]

Hi Bestqool,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

 I have added a new billing method, please check if the restriction has been removed.

[#5]

Hi Bestqool,

I can see that you've also provided an update on your open ticket. Please allow time for our team to review it, and they will update you directly through the same ticket. 

[#6]

My upwork account has been suspended for the past 48 hours. I have appealed it because I believe I have not broken any rule that warranty the suspension so far. Kindly help look into it as soon as possible. Thanks

[#7]

Hi Ololade,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#8]

Hi, my profile has been restricted since april 7. Same day, I did all what Upwork team asked me to. 

Here's the ticket: #46474652

I'm not getting any status update on this ticket now. No one is replying. Is there a way, I can directly talk with an customer agent to resolve this asap? 

[#9]

Hi Zain,

I'm sorry for the delay in getting back to you. I've notified the team that will be assisting you with this, and they've followed up with you through your ticket with an update. 

[#10]

i have make an indvisual account on up work but when i post a job it gave me a message that "your company got suspened" and i can't move forward 

please slove this problem 

[#11]

Hi Sam,

Thanks for bringing this to our attention. I see that the team contacted you via a support ticket with more information about your account status, and you've responded to them recently. Kindly allow more time for them to review and continue assisting you. 

[#12]

Hello, community. When I give an offer to my new employer, it turns out to be that she can not accept it because my account is on a hold. Can anyone help this

[#13]

Hi Jason, 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

Feel free to follow up with our team directly on your ticket and they will be happy to help. 

[#14]

Hi, When I try to my account it says:"We're sorry, your account has been locked because we’ve suspended operations in Russia and Belarus". Actually I am not located in the specified countries. How can I reactivate my account?

[#15]

Hi Gurban,

I see that you've raised a support ticket about your account concerns. Please allow our team time and you will get an update on your ticket here once your case is thoroughly reviewed. 

[#16]

Hello, I badly need help. My account has been temporarily suspended and i don't know why. My financial transactions have also been limited.

Upwork says check my email for additional information yet there have sent to emails regarding my suspension. I have contacted customer support almost a week ago and still no response from them about my account. I do not even know why I got suspened.

I badly need to withdraw my funds since this is my main income. What can I do?

[#17]

Hi Kim,

I am sorry to hear about the action taken on your account. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#18]

Hello, my ticket:  #46553434 has been created almost a week ago and I have followed up for 3 days straight now but still no response.

[#19]

Hi Kim,

Thank you for following up. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#20]

Hello, it has been more than a week and I stil haven't heard anything back. No email, no follow up, no response from my support ticket. Please help.

[#21]

Hello, my ticket number is #46553434. There still has been no response, please help me.

[#22]

Dear All,

My account went to temporary suspension state. 

I verfified everything and Upwork accepts all and send me congratulations email.

But still the same notice is appearing into my account and get paid is also suspended.

Any recommendation ?

Regards

[#23]

Hi Hafiz,

I am sorry to hear about the action taken on your account. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#24]

It sounds like you're experiencing an issue with your account where you're unable to submit proposals due to a suspension message, but customer support has confirmed that your account is not suspended. This could indeed be a technical issue. I would recommend trying the following steps:

1. Clear your browser's cache and cookies, then try again. Make sure you're using a supported browser.
2. Check if the issue persists on a different network or internet connection.
3. Try using a different device to access your account.
4. If the problem remains unresolved, you may want to contact customer support again, providing detailed information about the issue, including the steps you've taken and any error messages you encounter.

By following these steps, you should be able to narrow down the problem and hopefully find a solution. Remember, it's essential to be patient and persistent when dealing with technical issues, as they can sometimes be complex and require a systematic approach to resolve.

Stay Safe, Stay Secure 🙂

[#25]

Hello Upwork community members,Hope you are doing well. I created another fake community account because I am not getting response from customer support. As the matter is solved, I will delete this account.  I am very much worried about my account status because I am not getting any response from 12 days. After completing hourly project , Client gave me 5 star review, But on the next day he is asking for refund. Upwork blocked my account. I submitted an appeal for account suspension with following id 46427104 but upwork members marked it as solved without any response. After that I created 2nd ticket for account suspension but still I did not get any response . I had been 6 days since I submitted my 2nd appeal but I am not getting any single reply. Please give me a response.

The Dispute case is now solved with my client. Please remove the restrictions from my account. Please give me an update. Thanks

[#26]

Hi Mehak,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.