Account Suspended

[hk1997]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[dataextract]

Wondering how can you pay yourself? Created an another account? If so, it is a serious violation of ToS. 

[JoanneP]

Hi Will,

I checked and saw that you already have a ticket. We've followed up with the team that's handling your case. Someone will update you directly on the same ticket. You can access the ticket here. 

[cynthia_ee]

I wasn't aware until my freelancer informed me and when I logged in I saw that my account was blocked permanently. I didn't receive any email notification so I'm not sure how to appeal this or contact Upwork. Appreciate your advice. 

[JoanneP]

Hi Cynthia,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[7b64cf73]

hey... I went to my messages and saw that I'm restricted from it. What was the problem, I'm new to this, so I need help. Thank you!

Kind regards.

Nilaya

[LuiggiR]

Hi Hana,

Thank you for reaching out. I see that the team contacted you via a support ticket with more information regarding your account status. Please refer to your ticket, and don't hesitate to follow up with the team if you have questions. 

[8023c789]

Hello,

My account was permanantly suspended without giving me any notice. Apperently because I had a duplicate account open a long time ago which I forgot about. They asked me to choose, and I chose this. They still haven't lifted the restictions from my account, it's been 2 days. I have an ongoing job with a freelancer, and I cannot receive my work, nor can she receive payment. I have a really urgent deadline. 

Worst upwork experience ever. Never using it again after this job.

[LuiggiR]

Hi Amjad,

Thanks for reaching out. We've followed up with the team assisting with your case and they've just shared an update with you via your support ticket. Please refer to your ticket for more information and don't hesitate to follow up with them if you have questions.

[1f63a405]

Upwork is not responding to my ticket and my account is restricted from past almost 15 days. I want to submit my proposal and I am being restricted as of now. I want to grow and I have invested so much of my money and time in this profile. 

[NikolaS]

Hi Asif,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[f627080f]

Hello, I've completed the verification process, and currently, my status is under manual review. However, I've been actively engaging in recruitment discussions with potential candidates. Unfortunately, I'm now suspended, and I'm concerned that this might cause me to lose out on potential hires. Is there any way to expedite the process? My business urgently needs to recruit staff.

[JoanneP]

Hi Khai,

I understand how important it is for you to continue discussing with potential freelancers. I want to confirm that our team reached out to you already. You can access the ticket from the team here. Please follow the instructions they provided in the ticket so that they can assist you further. 

[f627080f]

Thank you so much Joanne

[4e5db3fd]

Hi Upwork Team,

My Upwork account was suspended since 12th March 2024 because I violated TOS unknowingly. I have submitted all the email conversations with client and the screenshots of our work done to prove the point in the appeal. The support team is unresponsive now. Please kindly help me to reactivate my account.

I will take care of all Upwork Terms in Future. 

Hope to hear from you soon.

Regards,

[NikolaS]

Hi Manish,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[4e5db3fd]

Thanks for your response, but still did not hear anything on support ticket, please help to escalate.

[4e5db3fd]

Hi NikolaS and other Upwork team,

It has been more than 3 weeks and my profile is still showing temporary suspended. I didn't hear any reply from Upwork even after regular followups.

Please help to activate my profile asap so I can start my work.

Thanks!

[LuiggiR]

Hi Manish,

I've followed up with the team reviewing your case, and they've just recently shared an update regarding your account status. Please refer to your support ticket for more information, and don't hesitate to follow up with them for further assistance. 

[64e22c3d]

My upwork got suspended for id verification, i verified my account last year i still don't why they decided to suspended in the last few days.i need more clarifications as to why my account is banned and how can i get it back

I am currently working for a client and  i am almost done with the job but i have my funds available for withdrawal how can i withdraw when i'm unable to log in to my account, i had to use a friend's account to post this. Please kindly help to restore my account and  if not help to withdraw my funds beacuse i need it urgently,

Thank you.

[JoanneP]

Hi Adeleke,

Please send me a private message with more information so I can check. You can PM me by clicking on my name. 

[b53c3374]

I have active proposals and then you've blocked my account, then i upload my location, but all my proposals and applies for job was dissapered. How can you refund it back?

[NikolaS]

Hi Kristian,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[34341270]

Hi,

My account has also been temporarily suspended a week ago. Also, I have been asked few questions and I responded to the same. I am waiting since last 5 days , there is no response from upwork. I am unable to withdraw my earnings  also. Please assist.

Thanks

[JoanneP]

Hi Manpreet,

I can see that our team is already corresponding with you, and you have also replied to the ticket. Please allow them time to check and update you on the same ticket so they can further assist you. 

[0284a2be]

I have blocked my account an i did every thing that they said to do, i dont know how find a solution there is no one to contact to solve the problen what should i do?

i need a suport, maby a email, phone number, something , please

[JoanneP]

Hi Juan,

I checked with our team, and I'd like to confirm that the limitation on your account has been lifted. You can now log into your account to check. 

[a9462b0d]

My account original account was blocked a few days ago, the support did their checkups and marked the case as solved. They said the only thing i needed to do was change my profile picture.  However I was unable to edit and change the profile picture, the edit button was greyed out, cleared cache and nothing same with no emails or follow ups.   This is not my freelancer account, I created this simply to get into the forum.  I did not use my same name so there would be a flag of creating another account.

Please assist. 

Here are my support case numbers ID#46220186 & ID#46247889

[LuiggiR]

Hi Steven,

I can confirm that the team is actively assisting you via your support ticket. Kindly allow more time for the team to finish their review. They will follow up with you once they have more information to share. 

To help us streamline the process, please refrain from creating multiple tickets or posts about the same issue. This allows our team to assist you more efficiently and get you the best possible outcome faster. We appreciate your patience and understanding during this time.

[a9462b0d]

Thank you, does the team work 7 days a week? It will be tough to recover business once the weekened passes.

[barhoumti]

Hello,

I received a notification stating "We found a problem with your primary billing method and to put it on hold. Update it now." I updated my Primary Billing Method immediately but the issue still persists.

Could you assist me in solving this problem and thanks in advance.

Best regards,

[LuiggiR]

Hi ibrahim,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[630d572f]

hi team my account is still showing temporarily suspended. why you are not giving me any reply i am done my work and my client account is permanently suspended . he told me he is not giving me money now what can i do . plz try to understand . i am not able to widraw my earnings. plz activate my account this is my humble request. Thankyou Mahendra Kumar

[JoanneP]

Hi Mahendra,

I can see that you already have an open ticket regarding this issue. It looks like you are already corresponding with someone from our team. Please allow them time to review and update you directly on your open ticket. 

[0e6703e8]

Please resolve my issue !!

It has been more than 15 days and it has not been clarified what I should do to recover my account.

After contacting the support, I received a message explaining my case, I recommended the case, but so far I have not received any response.

Will it take long?

What should I do now?

thank you

[JoanneP]

Hi Mustapha,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[0e6703e8]

thank you Joanne .

Will it take long !

[784a6076]

I am not being able to apply for any job, yesterday i got my first client and i completed the project and submitted client was very happy as i had a deadline of 9 days but i completed the project in just 6 hours, he was satisfied so the job was completed and i was rewarded with payment, then i added a payment method for withdrawal, after that when k tried to apply for new job, i noticed that apply now button was greyed out and not working, now i am not able to apply for any new job and whenever i click on compare mebership plans, i get message that my access have been restricted and i no longer have access, what should i do plss help me solve the issue so that i can work further

[anjobucog]

Hi Gurekam, email Upwork Support for assistance. They would be able to explain why you have been restricted and they can guide you on how the restrictions will be removed.

[ArjayM]

Hi Gurekam,

I'm sorry to learn about this experience. We understand how you want this issue resolved to get paid for your work. I can see that a support ticket was raised with your account concerns. Please allow our team 24-48 hours, and you will get an update on your ticket here once your case is thoroughly reviewed.

[7f91559f]

I've submitted, and resubmitted identity documents through the mobile app, and have not heard back from support for weeks. Is there something I am missing or does this process usually take this long? I'd really love to start working more on Upwork, but cannot go too much longer without a timeline at least.