Account suspended

[yatchvi]

My account has been suspended, I just made my account few weeks ago, I was inactive for a while. But today, I checked the account and boom, it has been suspended. Please let me know what is the issue.

[NikolaS]

Hi Sodiq,

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[a1ec0b9d]

Hello Nikola,

Thank you for your response. I just wish the process could be more expedient and my account can be back up and running in the shortest possible time.

[7d4fcabb]

Get to know the terms and conditions of Upwork in a good way. And now talk to Upwork support.

[3344f10c]

My account was suspended and I also have funds pending 5-day waiting? What will happen to the funds if I can not get it? Or who will enjoy it? 

Currently, I don't have access to my dashboard.

[AndreaG]

Hi Amanda,

I checked but don't see any suspension on this account. Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[3344f10c]

Hello Andrea, kindly update me on the status of the funds. I don't like someone think I took their money without doing the required job. I don't know why Upwork will charge my client on job that I didn't do and decide not to refund him. It's very bad.

[NikolaS]

Hi Amanda,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[he4321]

hi, 

I follow the instruction from the website but I cannot see the indentify verification button, my account wasn't used for such of a long time, but now I reactive my account, how can I unlock my account from temporary hold ? 

[AndreaG]

Hi Truong,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[25147424]

My account is suspended due to a violation. Don't know what it exactly is.

I'm considered to violate something and I've no idea what to do about it.

Would like someone to send me the email of the customer service. Couldn't be able to contact them directly. So please help. I decide and promise to not let this happen again.

Help me out, please.

[AndreaG]

Hi Revs,

It looks like the team reached out to you back when your account was suspended with instructions on how to lift the suspension. Please refer to your support ticket here. You can also reply from the notification sent to your email address.

[25147424]

I'll review the upwork terms of service carefully in a few days. Thanks for
letting me know.

[85d5bca6]

i just completed my profile and this popup came saying my account is suspended.

I don't get it why

[LuiggiR]

Hi Hiba,

Thanks for bringing this to our attention. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[arshad_mughal]

I am facing this issue. My account status is not turning public neither I am able to apply for any project. Kindly help me out pls

[BojanS]

Hi Arshad,

One of our agents will reach out to you directly to assist you with your account status.

Thank you! 

[38333965]

Just contact support via Twitter, they will assist you immediately. I had
same issue some time back

[e6484e93]

hi , my upwork account is suspended for no reason i recive an email we cant verify your location and you are using proxy or vpn i talked to my internet provider they said there is no problem My rights are not taken care of, please take care Can I solve this problem by sending documents such as electricity bill or similar?

[PradeepH]

Hi Mehdi,

Thank you for your message. I am sorry to hear about the action taken on your account. I see that you are already communicating with the relevant team via a support ticket. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. You can view and respond to the ticket directly from your registered email address as well.

Thank you

Pradeep

[e6484e93]

that Ticket closed without solving my problem

I really do not understand why this happened, I am a web developer Please solve my problem

[NikolaS]

Hi Mehdi,

I shared your report with our team and one of our agents will reach out to you as soon as possible via email to assist you further.

Thank you,

[at2558]

My account has been suspended and I have no idea why. It says contact support and I've tried the chat which has been useless. Can someone please help or guide me in the right direction to getting my account back? 

[PradeepH]

Hi Abigail,

Thank you for your message. I am sorry to hear about the action taken on your account. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[e8636cb3]

Hello,

My account has been suspended, I tried to change my profile picture few days ago with my mobile device. I checked the account now and boom, it has been suspended. Please let me know what is the issue.

[PradeepH]

Hi Olawale,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[2bd812a1]

Hi,

My name is Axay Acharya.

I am new freelance registerd in upwork,

while browsing the job submit proposal option is disabled for me,

i can only see or save the job

Please help

[NikolaS]

Hi Axay,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[daf7a41f]

Hi, I'm Foridul Islam. I'm a full-time freelancer. I received an email today and a notice suspending the account for violating Upwork's catalog. I provided 3 catalogs in the last few days, but my account was suspended because I did not know the Upwork catalog policy and law.  I'm so sorry for my mistake. I will not make any more mistakes in the future.  I want to get my account back because freelancing is my career and my only source of income.

I emailed and said I was ashamed of my unintentional mistake.  But I haven't got any email or account back yet. I don't know what to do. I need help.  Someone help me

[NikolaS]

Hi Foridul,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[daf7a41f]

Thanks

[mariskao]

My account is suspended. 

Your request (#34519342) has been updated. You may reply directly to this email or by opening the link below:

/support.upwork.com/hc/requests/34519342

Reason is, that the verification code did not come through to my email address. And I have a new cellphone number, so also did not receive it there.

But no, one is doing anything to open my account again so that I can try to log in again. What the heck? I have interviews waiting. This client service is terrible!!

[PradeepH]

Hi Mariska,

Thank you for your message. I am sorry to hear about the action taken on your account. I followed up with the team handling your request and one of our team members will reach out to you via the same ticket as soon as possible to assist you further.

Thank you.

Pradeep

[b3duard]

Hello,

I am having big problems with the account of one of the members of my agency. He is working on a hourly contract at the moment. He tried to send an invitation today for a new job and it says that his account is suspended. Why did this happen? We followed your Terms of Service to the heart and his account was previously verrified. 

We are losing leads every day the account is suspended. Can you please provide an update on this issue? We really hope there was just a technical error. 

I am looking forward to your reply. 

Thank you,

Eduard

[LuiggiR]

Hi Eduard,

Thank you for reaching out. Please note that we cannot discuss the details of another user's account for privacy reasons. Kindly refer your agency member to the notification they received from Upwork regarding their account status. They can also get in contact by clicking the question mark icon that shows at the bottom right corner of this page.

[sergiozelaya15]

Hello, I was wondering WHY my account has been suspended without any given reason.  I've been following Upwork policies and I've been getting a lot of clients that have been sending me job invitations and asking for my personal and contact information WITHOUT an Upwork contract. If anything you guys should be suspending THEM! Please advise ASAP!

[AndreaG]

Hi Sergio,

I checked and can confirm the team has already reached out to you with information about your account suspension and how to resolve it. Please refer to your support ticket #34551520 here. 

[8129fd96]

Hello, my account is suspended , and I dont know why ?

is there anything I can do?

I can't login to the account

[4f6b0344]

Hello, OdeSus!
did you find the reason for the lockout?
Maybe you got some kind of letter in the mail?

[BojanS]

Hi there, 

Could you please click on my name and send me a PM with more information about the account you're referring to. 

Thank you.

[4f6b0344]

Good evening, dear support!
Apparently, there was some mistake, because this morning I noticed that my account was banned - "Your account has been suspended. Please contact support".

On March 27 (5 days ago) I received an email that I needed to verify my residency - I sent all the necessary paperwork.
I sent all the documents on time and checked more than once to make sure the data I filled out was correct.
Also before that, I sent my passport and went through facial verification.

I think there must be some mistake, please review my application and documents. I need to get back to work with my client soon.

Thank you and I look forward to hearing from you.