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Michael's avatar
Michael J Community Member

Boost Your Proposal to the Top of List (March 2022 Update): Questions & Feedback

Today we’re reintroducing the boosted proposals feature with some changes. Read the announcement from James, Director of Product, here and let us know your thoughts about these updates in the comments below.


Cheers,
Mike
ACCEPTED SOLUTION
Christopher's avatar
Christopher F Retired Team Member

Hello Everyone,

 

First, we want to acknowledge the ongoing feedback you all are sharing. We appreciate you taking the time to share your thoughts, opinions, and concerns with Boosted Proposals and want to ensure you our product teams are listening and reading every comment. 

 

Second, we want to reiterate that part of our mission at Upwork is to connect talent with more opportunities which is why we launched Boosted Proposals in support of that. With that in mind, we know there are lingering questions and we want to take this opportunity to be transparent on the value of Boosted Proposals to freelancers and clients, and also answer a few of the recurring questions/themes. 

 

Why Boosted Proposals? We created Boosted Proposals as an opportunity for freelancers to show a strong interest in jobs they feel they are the best fit for. Additionally, Boosted Proposals increases the chances of getting noticed and receiving their desired rate. 

 

What is the true value for freelancers and clients? Boosted Proposals provides an additional lever for freelancers to pull when submitting a proposal without removing existing features (JSS, Top-rated, etc.)  that signal success. Freelancers with a Boosted Proposal have more control over their outcomes while clients gain insight on who has a strong desire for a job. Additionally, boosting improves a freelancer’s chances of being hired by 43%, this means that a freelancer can use the feature as a way to secure the same amount of work they did before, but lower their proposal volume, saving their time and effort.

 

Based on the test, it appeared there was a lot of negative feedback in the Community, how did you decide to move forward with Boosted Proposals? We collected feedback via multiple channels and methods within our testing, including tracking hire rates and speaking directly with freelancers and clients—this evidence fueled the team to move forward with this feature. 

 

 

We hope this addresses some concerns regarding Boosted Proposals and the Upwork team always encourages feedback as we look to make Upwork The World’s work marketplace. 

 

Best,

 

Christopher

Content Program Manager, Community

 

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487 REPLIES 487
Dalida's avatar
Dalida R Community Member

Oh my God, if that's your situation, even though I already have a good record and good grades, what awaits me because I haven't been able to get a single client, I mean, I have 0 0 0 in everything and in what I'm applying for I have experience, but I think that's what Neither upwork nor the client knows it and they will never know it if their doors don't open for me.

 

Dhara's avatar
Dhara T Community Member

Yes, It is true, I don't think, the boost proposal help to freelance after boost even client hasn't viewed the proposal. I think It is only to purchase connects and waste to boost outbid.

Jayanti's avatar
Jayanti M Community Member

What is the outfit boasting proposals? Do you post ads or create your own
ads to profit?
David's avatar
David S Community Member

M,

You also need to also  calculate your cost of doing business!

Conects plus fees and then add...

Taxes - accounting - CPU/hardware payments - Timesheet entry - Software-Electricity- Storage - FTP site - and of course YOUR LABOR!

So you really only took home $3 on the $40 job!!

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Petra

Well said.

First I've seen this thread and definitely wholeheartedly agree with you.

 

I also doubt the statistics, stated as clients I have spoken to and read on threads aren't all that happy with getting boosted proposals that don't mean the best freelancers, just the ones desperate enough to load connects onton the proposal.

Agustin's avatar
Agustin B Community Member

Hello, I have read almost the entire messages line and I feel Petra is wright.

But I would like to add my point of view about this.

 

First, as I have express in other platforms, a good way to prevent scam proyects would be if Upwork clients are also verified as well as freelancers. In this way only serius customers that really want to have freelance services will be inside the platform.

 

In a second line, I understand that in crisis periods all, freelancers, and platform are interested in have better incomes, but I thinks boosted proposals are not the best way to get it.

 

Under my point of view, I would like to share and idea for improvement this method. As I have been in the two sides of a contract, as a freelances or as a customer, I have seen that customers must ask for some skills in there project offers, also freelancers have to add a certain number of habilities in their profiles.

The algorithm can match those habilities to show freelancers the projects that best match with them. From here, the algorithm should give the chance to freelancers to boost the project by adding connects up to the number of their habilities that match with the project ones. So in this way, only freelancers that really matchs the habilities for the project should be on top.

 

This still not a certain idea for customer that the freelancer can really match the spectation of the project since there are freelancers that have habilities in their profile that they don't manage correctly or not in a profesional standard, but in my opinion, it looks like a more efficient and equilibrate way of competition between freelancers, and the way to get on top with clear habilities.

 

Just an idea.

P.D.: But if this have any sence, I will appreciate some free conects for the help... LOL

Goodness's avatar
Goodness U Community Member

I support your opinion. Securing jobs here shouldnt be based on the number of connects one used for bidding. It should be based on who is actually qualified. I get tired most times when i try to submit my proposal and see the number of connects thats some used for bidding.

James Thomas's avatar
James Thomas G Community Member

I just don't have the time to waste on sending proposals to every scam and spam job posting out there. I would much rather work. At the same time I am not the biggest fan of boosted proposals, but understand the need for connects to (at least argubly) ensure that job posts won't be spammed by scammers.

Caroline's avatar
Caroline G Community Member

I agree, My skills are really great, my account top-rated. But, its been months I can't land a client. No replies to my proposals and I'm literally making nothing at the moment. I'm even almost out of connects to bid for another job. And what makes it even worse is that I don't get invites even when my available badge is on. I think Upwork should do something. 

Dylan's avatar
Dylan M Community Member

Unpopular opinion: I love this feature, thank you Upwork!

Jayanti's avatar
Jayanti M Community Member

I love it too!! But most of all skillshop is at an all time high for me,
and I can see the changes within my platform immediately ##- Please type
your reply above this line -##
Muhammad's avatar
Muhammad S Community Member

I agree with you.

Rakia's avatar
Rakia K Community Member

I totally agree with every word. 

Thank you so much

Dr. Ayuba Adewale's avatar
Dr. Ayuba Adewale S Community Member

This is honestly the height of it all... I wonder why upwork will keep disrupting the initial system. I don't think they actually put the freelancers who are actually working their ass out in mind with all these their strategies. Why reintroducing this rejected strategy that has nothing meaningful to offer than to frustrate the work of freelancers? 

Robert's avatar
Robert Y Community Member

Please read what Petra just wrote before you go ahead with this insane idea. The site is already in serious trouble, with its scam-saturated job feeds. It's unbeliebable that Upwork is devoting time and money to fixing something that wasn't broken, while doing nothing about the fact that finding work here is a game of "spot the real job" in the avalanche of fake postings.

Douglas Michael's avatar
Douglas Michael M Community Member

Well, at least you've admitted it's about monetization. Upwork has no other interest in making sure that bigger spenders have a higher acceptance rate than the most qualified — and, as Petra pointed out, with real-world data, Upwork is willing to choose monetization over the integrity and welfare of the platform.

 

So is the "product" now connects, in preference to professional services?

Jamie's avatar
Jamie F Community Member

From the Director of Monetization


Mike J wrote:

For many freelancers, the question at the core of this feature is ‘does boosting help me get jobs?’ Yes. The highest bidders who occupied the 3 boosted slots during the beta collectively had a 37% higher chance of being hired for the job, with the highest bidder enjoying a 43% boost in their chance of being hired.


This is written as though it's a positive, but it isn't.

It is THE OPPOSITE of good. It's atrocious.

Good would look something like this: "We found the best qualified people were more likely to be hired", but quite the opposite is true.

That people were more likely to be hired for no other reason than they threw more connects at it is a ****ing abomination.

Would somebody responsible for this care to explain how this is positive for Upwork and it's clients?

This seems so short-sighted. Some extra revenue from connects in exchange for what? - An inevitable drop in client satisfaction after being mislead into hiring poorly qualified freelancers over those who are perfectly capable.


Vesna's avatar
Vesna M Community Member


Jamie F wrote:


That people were more likely to be hired for no other reason than they threw more connects at it is a ****ing abomination

 

Maybe logic is next - in pool of similar, equally skilled people there's a need to filter us out in other way. Since each person creates their own advertisement only what Upwork has been left with is to control who gets on a "shelf" on the line with the eyes. As in groceriers shops choices are many for the same thing and what we choose is most often what we see first.

Makes sense, just - since when people don't like to lurk around? Though, to make this harder for them is a bit tiresome. On the other hand, if you force a client to scroll down through seemingly endless number of freelancers they'll probably give up soon and close the tab. 

 

Maybe you should ask clients whether they want to lurk around and spend good portion of time to pick their service provider - or do they want a quick solution? Sometimes you are in a hurry and buy first t-shirt that stands there, and sometimes you can take an hour to choose one.

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Don't correct my grammar!
James Thomas's avatar
James Thomas G Community Member

You're right, it depends on the client. And as much as I'd like to believe that the client wants to browse for awhile, there is always a chance they want the first proposal that goes out.

Jamie's avatar
Jamie F Community Member

And what's even the point of putting it into the 'feedback' section when you completely ignored us last time? Posting it under 'feedback' knowing that we're just going to be ignored (again) is treating us with contempt.

Vesna's avatar
Vesna M Community Member


Jamie F wrote:

And what's even the point of putting it into the 'feedback' section when you completely ignored us last time? Posting it under 'feedback' knowing that we're just going to be ignored (again) is treating us with contempt.


Where's the proof we all agree (the whole freelance community) with what people are saying here. Who knows? Maybe 80% of people actually do want to pay more to get visible to potential clients. 😜

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Don't correct my grammar!
Jamie's avatar
Jamie F Community Member


Vesna M wrote:

Jamie F wrote:

And what's even the point of putting it into the 'feedback' section when you completely ignored us last time? Posting it under 'feedback' knowing that we're just going to be ignored (again) is treating us with contempt.


Where's the proof we all agree (the whole freelance community) with what people are saying here.


Now show me where I said we all agree... Do not strawman, it's crass, and you're just plain wrong.

BUT. This is the second time this was released and the overwhelming consensus that first time was that it's an awful idea. Asides from few excpetions - mostly from those that don't understand who Upwork works.


Vesna M wrote:


Maybe 80% of people actually do want to pay more to get visible to potential clients. 😜


Really?

Do you get that impressions from comments in this thread so far?

James Thomas's avatar
James Thomas G Community Member

Just because your feedback was listened to, doesn't mean that it was thought to be a great idea. I imagine at the core of Upwork they need to balance making money with providing a good product. There is no doubt that "connects" are a form of monetization, but they provide other functions as well. The problem is that more likely there are people gaming the system by answering all the scam projects.and getting free connects and using them in order to boost legitimate projects. The good news is that if there are a lot of scam boosters out there, this will encourage clients by word of mouth to ignore boosts in favor of scrolling down to "unadvertised" responses.

Maria's avatar
Maria T Community Member

Well, once again Upwork ignores the comments.
By the way, back in the day I complained about this because clients could tend to hire whoever had the badge since the others, possibly more prepared, with better skills, more experience, etc., would be relegated. And, what a surprise, you have confirmed it for me.
Between "available now" and "boosted proposal", those of us who are not in the business of activating it will remain in the proposal queue.
Disaster once again.

Arthur's avatar
Arthur S Community Member

The boist has gotten ridiculous and is the product of greed!   Connects vanish and you never know if you are connecting with a client or not.   I have reason to believe that Upwork must reward clients for the highest boost that can be achieved.  I would advise Upwork to fix this or lose a ton of freelancers!