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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Goran's avatar
Goran V Retired Team Member

Hi Norris,

 

Your country is now updated, feel free to update the rest of your address as well. Thank you.

~ Goran
Upwork
Marina's avatar
Marina B Community Member

Hello,  I am encountering the same problem while creating my freelancer account. I need to change the country to the USA where I m based now. I hope you can help. Thanks! 

Bojan's avatar
Bojan S Community Manager

Hi Marina,

 

Your country was updated as per your request, thank you!

~ Bojan
Upwork
Michelle's avatar
Michelle O Community Member

Hi 

 

I am having the same issue & would like to change my country to Canada but it is disabled. 

 

Can you help with this please?

 

Thanks!

Bojan's avatar
Bojan S Community Manager

Hi Michelle,

 

Your Country was updated to Canada. Thank you for reaching out to us! 

~ Bojan
Upwork
Collins's avatar
Collins U Community Member

Hello,i just regsitered as a freelancer on upwork and i want to change my country from Andora but it is disabled kindly let me know how i cna out my country

Goran's avatar
Goran V Retired Team Member

Hi Collins,

 

Please confirm your location and our team will update your country from our end, thank you.

~ Goran
Upwork
Collins's avatar
Collins U Community Member

Nigeria

Goran's avatar
Goran V Retired Team Member

Hi Collins,

 

Your country is now updated, thank you.

~ Goran
Upwork
Victor's avatar
Victor S Community Member

Hi,

I’m setting my profile up and I’m stuck in step 9 (Location) I’m unable to change the country (US) to Mexico.

Appreciate the help.
Thanks,
Victor
Joanne's avatar
Joanne P Moderator

Hi Victor,

 

Your country has already been updated to Mexico. Thank you.

~ Joanne
Upwork
Victor's avatar
Victor S Community Member

Hi Joanne,

I started filling my profile from scatch even log out/in but in step 9 it’s still set to US. I’m attaching a screenshot.
Victor's avatar
Victor S Community Member

Never mind, the change is visible now.
Thanks a lot.
Avery's avatar
Avery O Community Manager

Hi Victor, 


I'm glad to know that this has been resolved. Please don't hesitate to post here in the Community if you need further help with anything. 


~ Avery
Mahmoud's avatar
Mahmoud H Community Member

i live in Egypt not USA

Aleksandar's avatar
Aleksandar D Community Manager

Hi Mahmoud,

 

I checked and it seems that your country is already set to Egypt. Please try clearing your cache and cookies or use a different browser. Let us know if the issue persists so that we can assist you further.

 

Thank you.

~ Aleksandar
Upwork
Nadja's avatar
Nadja E Community Member

Hi,

I have the same problem-my profile is not completed yet cos I accidentally set my location to the United States and now I cannot continue but I can't change it to Germany myself either. Please help. 

Bojan's avatar
Bojan S Community Manager

Hi Nadja,

 

Please note that all the information in your profile including your location needs to be accurate, truthful and verifiable. We have updated your Country to Germany. Feel free to update the rest of the information to your profile.

 

Thank you! 

~ Bojan
Upwork
Michelle's avatar
Michelle O Community Member

Hi I am hoping someone can help me with my profile. I have just joined but my profile address is incorrect. All details are fine except that it won't allow me to confirm that it is Ontario, Canada instead defaulting to Cork, Ireland.

 

The option to update is greyed out so hoping someone can fix this for me.

 

Thanks for the help!

 

Michelle

Bojan's avatar
Bojan S Community Manager

Hi Michelle,

 

Looks like you were able to successfully update your address information. If you still need any assistance, feel free to reach back to us and we'll be happy to assist.

 

Thank you for reaching out to us! 

~ Bojan
Upwork
Rebecca's avatar
Rebecca L Community Member

Hi, My country code is not the same as my country as I travel a lot. So I can't verify my profile. Please unlock this & fix this bug so you can add your own country code. 

Rebecca's avatar
Rebecca L Community Member

I am able to verify with a dutch phone number. 

Bojan's avatar
Bojan S Community Manager

Hi Rebecca,

 

Your Country was updated. Please clear your cache and cookies or log in with another browser to check if you`re able to update the rest of your profile information.

 

Thank you! 

~ Bojan
Upwork
Sheila Marie's avatar
Sheila Marie C Community Member

How to change the country in the profile?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Sheila,

 

Thanks for your question. Please let me know the name of the country and I'll update your profile.

 

Thank you.

~ Aleksandar
Upwork
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