Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Jun 26, 2020 02:04:03 AM by Minsun L
Hi How can I choose South Korea as my country on my profile? Country is fixed to US and can't be changed with my ID. I don't know why. (I'm currently in South Korea.)
Jun 26, 2020 02:09:17 AM by Nidhal A
you will need the support of Upwork support to update it. you may check this link to ensure that
all the best 🙂
Jun 27, 2020 11:45:16 AM by Sarah D
I first signed up for upwork while I was traveling in Indonesia but did not complete my profile. I am American but now live in France, and cannot seem to change my country to the US or France before submitting my application for review. Can someone please help with this?
Jun 27, 2020 01:46:18 PM by Joanne Marie P
Your country has been updated to France. Thank you.
Jun 27, 2020 05:01:45 PM by Daniel V
Hi, please could you update my country to Cambodia?
Jun 27, 2020 06:18:22 PM by Joanne Marie P
Your country has been updated to Cambodia.
Jun 29, 2020 01:20:57 AM by Heidi F
Hi, I need to change my country from Netherlands to Sydney, Australia. Please help.
Jun 29, 2020 03:47:30 AM by Aleksandar D
Your country has been updated to Australia as requested.
Jun 29, 2020 08:42:33 AM by Karine M
I have not been able to work and submit my profile application as I am unable to change my country of residence. I don't live anymore in the UK and I am now based out of the USA.
Thank you for your help,
Jun 29, 2020 10:52:29 AM by Bojan S
Your country was updated as per your request.
Jun 29, 2020 12:07:58 PM by Karine M
Thank you Bojan! Can you please unlock the field of the address as the old address still appears?
Jun 29, 2020 12:33:37 PM by Bojan S
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Jun 29, 2020 10:45:44 AM by Filip K
I am trying to finalize my Freelancer account at Upwork but I am running into issues with changing the location information.
My country is set to the US and I am unable to change it to any other country. I tried the Community Bot to figure this out myself, but I could not find any solutions. I currently reside in Croatia and am planning to move to the UK in September. Per my understanding, I should still be able to work for Upwork even if I do not reside within the US. Could anyone help me resolve this issue? Thank you!
Jun 29, 2020 12:07:02 PM by Bojan S
Your country was updated to Croatia as per your request, Filip.
Jun 30, 2020 05:53:22 AM by Filip K
Thanks! The country has indeed been updated to Croatia; however, the webpage still requires me to select a US city and state and won't let me proceed onto the next step of Account Activation. I want to add 'Zagreb' to the City Input Box and select 'Grad Zagreb' as my State/Province but that is just not possible.
Jun 30, 2020 05:59:43 AM by Goran V
Please try clearing your cache and cookies or logging in with another browser. I would also recommend adding your street first before going to the City field. Thank you.
Jun 30, 2020 09:23:29 PM by Airon Y
I have the same issue i cant change my Location to Philipppines, it was default selected on US.
did some clear cache but still same issue persist.
Jul 1, 2020 01:26:36 AM by Joanne Marie P
Your country has been updated to Philippines.
Jun 30, 2020 03:43:01 AM by Mahdi S
i just open an account and i have mistakenly select United States instead of my own country Bangladesh. Now when i am submitting a application... in location option i can't fix it.. what should i do now ?
Jun 30, 2020 04:34:51 AM by Mahdi S
My country has chnaged but problem is i can't select the city of my country.
Jun 30, 2020 04:50:17 AM by Goran V
Are you receiving any errors or experiencing any problems on your end? Thank you.
Jun 30, 2020 04:58:14 AM by Mahdi S
Yes . can't select my own city and State/Province now. It is howing US Citys. I have refresh the page but still faceing this error . See the attachment please
Jun 30, 2020 05:11:25 AM by Goran V
Please add your street address first and then try to select your city. Thank you.
Jun 30, 2020 05:15:31 AM by Mahdi S
same problem in the street address Too. It is Showing US street address.. If i type it mannually it is still showing this error . See the attachment Please
Jun 30, 2020 05:25:05 AM Edited Jun 30, 2020 05:39:42 AM by Goran V
One of our team members will reach out to you via ticket as soon as possible and assist you further with your address.
Update: Could you please confirm if you`re seeing your correct address on your end now? Thank you.
Jul 22, 2020 09:04:00 AM by Valeria K
Robert and Eros,
Could you please click "Back" button on the profile creation page you're currently at? You should be able to update your country and address. Let us know if you have any questions or need assistance.
Jun 30, 2020 08:08:31 AM by Mikee C
Jun 30, 2020 09:33:17 AM by Bojan S
Your country was updated as per your request, thank you!
Jun 30, 2020 08:43:39 AM by Angshu N
Hi, it looks like I mistakenly selected location as the US while signing up and now I am unable to change my Location in profile. I am currently located in Nepal. Thanks for your help.
Jun 30, 2020 09:32:21 AM by Bojan S
Your country should reflect the one you're physically located in and be able to verify it.
Would you like us to update your country to Nepal?
Jul 1, 2020 04:46:53 AM Edited Jul 1, 2020 04:47:49 AM by Daiane Margarette M
I'm still having trouble with updating my account. My country has already been changed but the city options were still for Australia.
Jul 1, 2020 04:57:48 AM by Goran V
Please try clearing your cache and cookies or logging in with another browser. Then add your street address first before going over to the City field. Thank you.
Jul 1, 2020 07:38:02 AM by Evan H
I have a client account, with the country set to South Africa. I am trying to create a freelancer account but during the profile creation under 'Location' my country is set to USA and I am unable to change it to South Africa. This also prevents me from giving a South African cell number on the next screen and thus I can't complete the registration.
Appreciate your assistance.