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Tilde's avatar
Tilde S Community Member

Can't change country

I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.

 

Thank you!

~Andrea

View solution in original post

3,983 REPLIES 3,983
Alessia's avatar
Alessia M Community Member

Hi,

 

my location is set on Thailand because I am currently travelling in Asia. But I am living in Italy, Genova. can you change it?

thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Alessia,

 

Your country has been changed to Italy as requested, thank you!

~ Joanne
Upwork
Tom's avatar
Tom F Community Member

Hi, same issue, country set up as UK but I'm living in Aus now. Can you please change.

Avery's avatar
Avery O Community Manager

Hi Tom, 


The team will follow up with you through an email with more information about your account.


~ Avery
Amina's avatar
Amina B Community Member

Hi, same issue, country set up as USA but I'm living in Ukraine now. Can you please change.

Bojan's avatar
Bojan S Community Manager

Hi Amina, 

 

Your Country was updated to Ukraine as per your request. Thank you for reaching out to us! 

~ Bojan
Upwork
Solomon's avatar
Solomon N Community Member

Hello,

kindly change my location to Australia. The last time i did that, it
triggered another round of verification which I just did and passed.

Thank you.
Bojan's avatar
Bojan S Community Manager

Hi Solomon,

 

Please, reach back to us once you're located in Australia and we'll be happy to update your Country for you.

 

Thank you!

~ Bojan
Upwork
Michael's avatar
Michael G Community Member

I cannot submit my application because I can't update the Country & Address field. United States was selected by default & now the Country field isn't an editable text box. How do I proceed? I cannot update the address until the country has been updated.

Goran's avatar
Goran V Retired Team Member

Hi Michael,

 

Could you please confirm your current country and our team will update it from our end. Thank you.

~ Goran
Upwork
Michael's avatar
Michael G Community Member

Hello Goran,

 

Thanks for your swift response. My current country is India.

 

Regards,

Michael

Goran's avatar
Goran V Retired Team Member

Hi Michael,

 

Your country is now updated, feel free to continue with your application when you`re ready. Thank you.

~ Goran
Upwork
Michael's avatar
Michael G Community Member

Thanks so much, Goran. Appreciate it.

Amina's avatar
Amina B Community Member

Hi, same issue, country set up as USA but I'm living in Ukraine now. Can you please change.

Sheila's avatar
Sheila M Community Member

Hi, I have created my account while I was living in the US, but never finished  my account information. Now I am living in Brazil and when I log in I am redirected to Creat Profile to send a verification code, but I cant change the country of residence.

Bojan's avatar
Bojan S Community Manager

Hi Sheila,

 

Your country has been updated to Brazil. Feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Upwork
Fritzshairah's avatar
Fritzshairah C Community Member

can someone please help me how to change the country from US to Philippines. I was filling up my profile and I cannot finish it because the country wont change. 

 

Thank You for helping me out. 🙂

Goran's avatar
Goran V Retired Team Member

Hi Fritzshairah,

 

Your country is now updated, feel free to update the rest of your address once you`re ready. Thank you.

~ Goran
Upwork
Fritzshairah's avatar
Fritzshairah C Community Member

thank you so much
Rebecca's avatar
Rebecca T Community Member

Hello, 

 

I am having the same issue changing my country from the US to France. Please advise as I can't move forward to get my profile approved. Thank you!

Goran's avatar
Goran V Retired Team Member

Hi Rebecca,

 

Your country is now updated as well, thank you.

~ Goran
Upwork
Fritzshairah's avatar
Fritzshairah C Community Member

it still didnt change. please help me.Capture.JPG

Goran's avatar
Goran V Retired Team Member

Hi Fritzshairah,

 

Please click on my name and send me a PM with the profile URL where you`re seeing the location set as United States. Thank you.

~ Goran
Upwork
Fritzshairah's avatar
Fritzshairah C Community Member

Hi everyone can someone help me. I cannot move forward from finishing my profile because my country cannot change from US to Philippines. Thank you

Petra's avatar
Petra R Community Member


Fritzshairah C wrote:

Hi everyone can someone help me. I cannot move forward from finishing my profile because my country cannot change from US to Philippines. Thank you


It already says Philippines.

 

it says Philippines.jpg