Feb 13, 2019 02:05:31 AM by Aatikah R
Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too.
I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further
Solved! Go to Solution.
Jul 22, 2023 01:33:49 PM Edited Sep 12, 2023 07:47:58 AM by Andrea G
Hi Susan,
I'm sorry you are having trouble getting support and completing your address. We've found that similar issues have typically been resolved by slowly pacing your typing, by pausing in between numbers and words, and also by avoiding any abbreviations. Generally, by adhering to these best practices, your address should automatically appear in a dropdown, and when it does, please click on your address.
Here are some specifics regarding abbreviations:
Also, you can separate each portion of your address with a comma, all within the “Enter street address” bar. Your address should automatically appear as you proceed with typing out the information. If not, you should see the 'Enter address manually' option after typing your address slowly.
Mar 8, 2023 12:24:47 PM by Courtney D
I am not able to complete my initial profile set up, the system is stating my address is not recognized.
Mar 8, 2023 01:08:23 PM by Arjay M
Hi Courtney,
Thank you for reaching out to us. Could you please clarify If your address is not showing up on the suggestion list? If so, could you please click the ”Enter address manually.” option to enter your completed address? Let us know if the issue persists with a screenshot of what you can see from your end and we'll look further into that for you.
Apr 17, 2023 09:30:47 AM by William N
I'm having the same issue creating my profile. I have tried all the support tips in this thread but still says my address is not found.
May 1, 2023 04:57:44 PM by Kierstin S
Hello up work is not showing up any of my adresses for me to be able to set up my profile. can someone help me.
May 19, 2023 11:35:49 AM by Luiggi R
Hi Kierstin,
I'm sorry that we couldn't respond to this post earlier. I see that you were able to set your address in your account. Don't hesitate to let us know if you need further assistance.
May 22, 2023 07:15:17 PM by Wes H
I'm unable to complete my profile because my address is not listed and it will not let you move forward if you dont put in an address. I can not add my address to the list so its impossible for me to sign up to be a free lancer.
May 22, 2023 11:37:06 PM by Sanjay K
Hi Wes,
Surely, I will provide you with the solutions to complete your profile by putting your address. I understand that you are unable to log in as a freelancer, which prevents you from entering your address directly. To better comprehend the specific challenges you are facing, it would be immensely helpful if you could kindly provide 1 or 2 screenshots. This would enable me to identify the precise reasons behind the issue and offer appropriate solutions.
If you require further assistance, I recommend raising a support ticket through our help desk at https://support.upwork.com/hc/en-us. Simply select the "Get Support" option, and our team will be happy to assist you.
Please do not hesitate to reach out if you have any questions or require further information.
Thank you for your time and consideration.
Kindest Regards,
Sanjay
May 23, 2023 04:26:02 AM by Kim F
Why are you representing yourself as working for Upwork when you don't?
May 23, 2023 06:49:53 AM by Annie Jane B
Hi Wes,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 22, 2023 08:29:31 PM by Shawon B
Hello!
I can't write the full branch address in direct to local bank form. The address is longer than the field I guess.
May 23, 2023 03:29:28 AM by Annie Jane B
Hi Shawon,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 31, 2023 02:44:34 PM Edited Sep 7, 2023 03:20:49 PM by Arjay M
Hi, Trying to sign up, but the address form does not recognize my address...
**Edited for Community Guidelines**
Jun 16, 2023 11:09:54 AM by Jon H
Hi, I'm on page 10/10 of profile completion but your site cannot find my address which is strange as its in a town and on Google Maps. There is no option to enter it manually, it just keeps coming back with the same address. Very frustrating!!!
Jun 16, 2023 12:12:33 PM by Arjay M
Hi Jon,
I'm sorry to learn that you had trouble adding your address to your profile. However, I've checked and can confirm that you were able to add your address and set up your profile successfully. Let us know if you need further assistance. Thank you!
Jun 20, 2023 04:38:14 PM by Kelly S
I've set up my profile but on step 10/10 keep getting this error. My address is legit. I even tried a second office address and neither of them could be found but it won't let me move past it. How do I manually enter an address if the system doesn't show it as an option? I'm on a Mac and I've tried to use both Chrome and Safari, but to no avail.
Jun 20, 2023 07:08:13 PM by Arjay M
Hi Kelly,
Thank you for reaching out to us and reporting this. Could you please clarify If your address is not showing up on the suggestion list? If so, you should have the option to ”Enter address manually.” to enter your completed address. Kindly try typing a few words from your address and click ”Enter address manually.”' below the error message "Unable to find your address". Let us know if the issue persists with a screenshot of what you can see from your end, and we'll look further into that for you.
Jun 25, 2023 05:51:41 PM by Kelly S
My address is NOT showing up on the suggestion list. I have tried to enter it myself but then I get the warning that the address can not be found. There is no option to "Enter address manually" that I can find. See screen shots attached. (I blanked out parts of my address, just FYI, before posting this).
Jun 25, 2023 09:27:36 PM by Pradeep H
Hi Kelly,
I am sorry to hear about the trouble while adding the address. I appreciate you taking the time to add the screenshot of the error message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Jun 26, 2023 06:42:28 PM by Kelly S
I have cleared cookies and cache on my broswer and tried it through Chrome as well as Safari. I cannot get it to offer me the option to manually input address. I've literally tried this dozens of times. If I have this much trouble signing up, I can't imagine the process of finding and doing work on here will work out. So disappointing and frustrating
Jun 23, 2023 05:11:29 PM by David R
I have the same issue. There is not an option to ”Enter address manually.”'
Jun 23, 2023 07:04:52 PM by Arjay M
Hi David,
I tried and I wasn't able to replicate the issue you're experiencing. The system should give you the option to type in your address manually if we're unable to find your address on the suggestion list. Please see this screenshot for your reference.
Could you please try using a different browser or the incognito mode of the current one? You may also try clearing your cache and cookies. Let us know if the issue persists with a screenshot of what you can see from your end and we'll look further into that for you.
Jun 24, 2023 10:22:59 AM by David R
I tried with Edge, Chrome and Firefox both in and not in provate mode. I have SSL disabled and TLS 1.2 and 1.3 enabled then also enabled 1.0 1.1, nothing works. I guess I'll use fiver instead. Thanks
Jun 24, 2023 01:57:36 PM by Annie Jane B
Hi David,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 25, 2023 08:28:34 PM by Tammy S
I am unable to enter my address to finish setting up my profile. My address is not one of the choices in the drop down box. I need my addresses added to the list.
Jul 9, 2023 04:54:35 PM by Luiggi R
Hi GeorgeAnthony,
Sorry to hear you're having trouble adding your address. Could you please make sure you're using a supported browser? Does it give you the option to enter the address manually? If so, you may enter your full address using that. If not, please let me know so I can have the Customer Support team further assist you with this.
Jul 22, 2023 10:52:26 AM by Susan F
Getting actual human help here is QUITE the challenge, it seems. 😡 Brand new here, spent over an hour completing my "profile" + skills, education etc, only to get to the next to last page that asks for my physical address and be repeatedly told my address is incorrect. It IS correct!!!!, is a rural address I've been getting my mail at daily for fourteen YEARS. Your software keeps trying to suggest another town I DON'T live in. Anybody got a fix for this?? This isn't exactly confidence-inspiring for a newbie. And it doesn't help that your chatbot keeps giving the same lame non-answer over and over. Just sayin. I've reloaded the page, deleted and started over mulitple times, and am not doing it again. Hoping SOMEBODY sees this & gives me a fix for this ridiculous issue. Thanks~
Jul 22, 2023 01:33:49 PM Edited Sep 12, 2023 07:47:58 AM by Andrea G
Hi Susan,
I'm sorry you are having trouble getting support and completing your address. We've found that similar issues have typically been resolved by slowly pacing your typing, by pausing in between numbers and words, and also by avoiding any abbreviations. Generally, by adhering to these best practices, your address should automatically appear in a dropdown, and when it does, please click on your address.
Here are some specifics regarding abbreviations:
Also, you can separate each portion of your address with a comma, all within the “Enter street address” bar. Your address should automatically appear as you proceed with typing out the information. If not, you should see the 'Enter address manually' option after typing your address slowly.
Jul 23, 2023 10:19:21 AM by Susan F
There is NO "Enter Adddress Manually" pane. Please see screenshot. (I deleted my address info before posting this)
Jul 23, 2023 11:31:42 AM by Luiggi R
Thank you for the update, Susan. I've escalated your concern to the Customer Support team via a support ticket. One of our agents will be contacting you to assist you further.
Sep 2, 2023 05:13:46 PM by Deborah B
There's no such option. Attached screenshot of the blank form, but the option doesn't appear when I try to enter anything either.
Sep 2, 2023 09:27:52 PM by Pradeep H
Hi Deborah,
Sorry to hear about the challenges while adding your address. To see the 'Enter address manually' option, you will need to type each character of your address slowly to allow the drop-down to load a matching address. If your address is not found, you will see a link named, 'Enter address manually' below the address box. You can also try clearing Cookies and Cache on your browser or using a different browser before you add the address. Feel free to message us if problems persist.
- Pradeep
Nov 8, 2023 06:05:57 AM Edited Nov 8, 2023 07:30:36 AM by Nikola S
Hi,
When I enter my address: **Edited for Community Guidelines**, the system is unable to find **Edited for Community Guidelines**. This has been a valid address for 15 years since this Condo complex was built. Could you please assist me with adding my address to the system you are using or perfom some type of validation?
Thank you,
Jim Ellis
**Edited for Community Guidelines**
Nov 8, 2023 07:31:25 AM by Nikola S
Hi James,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 28, 2023 09:22:39 PM by Scott M
I just signed up as a freelancer and it will not accept my address for my profile. My address is not listed in the autofill dropdowns so it will not let me procede. I used a different address that it suggested but I need to change it in my profile. Can someone assist with this?
Jul 29, 2023 01:57:03 AM by Joanne P
Hi Scott,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jul 31, 2023 11:56:15 AM by Susan M
Hi Andrea,
I've reached out to the support team twice and am getting no reply. I cannot finish my profile because the system does not recognize my address, or even the town I live in - Monticello, NM. I've tried putting in an address from my nearest city - Truth or Consequences, NM - thinking I could edit my profile once I got it going, but while it recongnizes Truth or Consequences, it doesn't reconize any address there. This is very frustrating. Can you or anyone help me?