Dec 18, 2022 08:25:51 AM Edited Jan 12, 2024 07:49:31 AM by Pradeep H
Hi Jasmin,
If you need to close your client account only, while keeping your freelancer account, we can process that for you. Here’s how you can reach Upwork Support:
You can also post your request on this thread and we'll be happy to assist you.
Thank you!
May 3, 2018 09:59:32 AM by Sandro J
I want to delete my client account that is on the same username as my freelancer password. I've tried closing it but it deleted my freelancer account as well. I restored my account over Upwork's support. Now I want to do it the right way. Can someone please help me.
May 3, 2018 11:18:57 AM by Nina K
Hi Sandro,
We'll have a member of the team reach out to you directly to assist you with this. You should be hearing from them shortly, thanks!
Oct 25, 2021 05:43:35 AM by Nazneen S
Oct 25, 2021 06:08:00 AM by Avery O
Hi Nazneen,
It looks like you requested account closure. I'm unable to check your account right now to double-check if you have any open contracts, job posts, or offers, but I wanted to double-check if you wanted to close just your client accounts, or did you want to close both your client and freelancer accounts?
Let me know so that I can assist you further.
Oct 25, 2021 08:03:40 AM by Nazneen S
Oct 25, 2021 09:27:27 AM by Andrea G
Hi Nazneen,
Your client account has been closed as per your request.
Feb 14, 2024 11:14:26 PM by Numra S
Hi,
I have the same issue. I have made a client account mistakenly. Can you please help me deleting it without deleting my freelance profile. Thanks
Jul 15, 2022 06:02:28 AM by Abidemi R
Hi Avery, how can I delete a client account without deleting my freelancer account?
Jul 15, 2022 07:29:39 AM by Andrea G
Hi Abidemi,
Your client account has been closed as per your request.
May 13, 2020 05:32:07 AM Edited May 13, 2020 06:23:14 AM by Goran V
I accidentally deleted my account. I have a freelancer and a client profile, I just want to close the client profile and when I clicked the close account on the client profile it also deletes my freelance account pls help me. my upwork email is still the same **Edited for Community Guidelines**
May 13, 2020 08:00:55 AM by Bojan S
Hi Therese Ann,
Since the old account's email address is the same as the email address from this account where you are posting from, we can't reopen it. Please change the email address associated with this account so that I can reinstate the old account as requested.
Thank you!
May 13, 2020 10:09:41 AM by Bojan S
Hi Therese Ann,
Your account was restored as per your request. Please close your new account in order not to violate Upwork's TOS.
Thank you!
May 27, 2021 11:51:08 AM by Aqsa I
Hello sir,
I have the same issue. I have accidentally deleted my account. I just wanted to delete my client account. I had the same email address which I am using now. Please help me. I have already contact to support@upwork.com and my request no is Request #31782162 but I didn't get any reply.
May 27, 2021 01:45:26 PM by Andrea G
Hi Aqsa,
I checked and it looks like the team has already replied to your support ticket. Could you please check your spam/junk folder to see if the email was sent there?
May 27, 2021 02:02:19 PM by Aqsa B
Thank you for your response. I didn't get any mail but they have recovered my account.
Jun 8, 2021 02:03:10 AM Edited Jun 8, 2021 02:54:14 AM by Aleksandar D
I accidentally deleted my account. I have a freelancer client and agency profile, I just want to close the agency profile and when I clicked the close account on the agency profile it also deletes my freelance and clients account. The deleted account was used with the email **Edited for Community Guidelines**.
Jun 8, 2021 03:01:53 AM by Aleksandar D
Hi Dennis,
I'm sorry to hear about that. I went ahead and reopened your account (without the agency profile). Let me know if you need further help.
Thank you.
Jun 8, 2021 03:14:19 AM by Aleksandar D
Hi Dennis,
It's my pleasure! Additionally, one of our team members will reach out to you directly via a support ticket with more information about all this.
Thank you.
Jun 8, 2021 01:01:43 PM by Noely H
Hello!
I have a client account that I'm unable to close, name is SCHC.
Can somebody help?
Jun 8, 2021 02:13:07 PM by Andrea G
Hi Noely,
You got it! Your client account has been closed as per your request.
Jun 11, 2021 03:12:46 AM by Arindam P
I have created a client account accidentally on my freelancer account. Now I just want to remove my client account.
How can I remove only my client account?
Jun 11, 2021 05:33:59 AM by Aleksandar D
Hi Arindam,
I went ahead and closed your client account. Let us know if you need further help.
Thank you.
Jun 17, 2021 02:29:48 PM by Bojan S
Hi Radu,
Your client account has been closed as per your request.
Thank you!
Jun 20, 2021 03:49:47 PM by Luiggi R
Hi Troels,
Your account has been closed as per your request.
Jun 22, 2021 05:44:38 AM by Alam E
Jun 22, 2021 06:12:00 AM by Aleksandar D
Hi Alam,
I went ahead and closed your account.
Thank you.
Jun 22, 2021 06:02:41 AM by Izza T
Hello! If I close my client account, will that be permanent? Will all my records be deleted like my email, payment info, etc?
I have had fun using Upwork and had really great experience, but I have no more work to outsource to as I am shifting my business model.
Thank you!
Jun 22, 2021 06:28:53 AM Edited Jun 22, 2021 06:30:24 AM by Preston H
re: "If I close my client account, will that be permanent?"
Yes. It will be per closed until,such time as you decide to open it again.
re: "Will all my records be deleted like my email, payment info, etc?"
No.
None of that will be deleted. But it will not be accessible.
Eventually some key pieces of info such as credit card number will be deleted. But most anything associated with you account and Upwork activity will never be truly deleted, even if it is "deleted."
Jul 7, 2021 02:32:26 AM by Taulant N
I've been to every corner of settings and contact info and am unable to delete my account. PLEASE delete my account. I haven't earned a dime from you guys and don't want to be on your website ever again. Please help.
Jul 7, 2021 02:47:09 AM by Aleksandar D
Hi Taulant,
Your account has been closed as per your request.
Thank you.
Jul 24, 2021 12:16:51 PM by Luiggi R
Hi Ahsan,
Your client profile has been closed as per your request.