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Muhammad's avatar
Muhammad H Community Member

Direct to Local Bank withdrawal not received

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muhammad,

 

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 


~ AJ
Upwork

View solution in original post

568 REPLIES 568
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Samir,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Shan's avatar
Shan A Community Member

Payment has not received direct to local bank account, **Edited for Community Guidelines** from Upwork email me for verification and that I do the process then my ID approved by Upwork after then I got the same verification mailing by her. This is not a joke my payment is stuck of 193$ from two week now and having no support by Upwork.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Shan,

 

I’m sorry but I won’t be able to assist you here further. Your ticket is assigned to the correct team, and they should be able to help you with your concern. Please don’t hesitate to update the same ticket thread if you have further questions or concerns. 


~ AJ
Upwork
Shan's avatar
Shan A Community Member

I've withdrawn my payment on 15 Oct 2022 and now it's 21, and I haven't received the payment yet.

WhatsApp Image 2022-10-21 at 12.14.46 AM.jpeg

 

Got this message 3 days, and after completing the requirements,  still getting no response from Upwork.

Shan's avatar
Shan A Community Member

help me

Shan's avatar
Shan A Community Member

bump

Arjay's avatar
Arjay M Retired Team Member

Hi Shan,

 

I have submitted a follow-up to the team handling your case and you should be getting an update momentarily. Please also note that you need to respond to the ticket on this page so that the team will be notified as well. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
Shan's avatar
Shan A Community Member

Already done that, but no response!

Shan's avatar
Shan A Community Member

Payment has not received direct to local bank account, SCARLETT from Upwork email me for verification and that I do the process then my ID approved by Upwork after then I got the same verification mailing by her. This is not a joke my payment is stuck of 193$ from two week now and having no support by Upwork.

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Shan,

 

Thank you for your message. I have followed up with the team handling your request and one of our team members will be reaching you as soon as possible to assist you further.

 

Thank you,

Pradeep

Shan's avatar
Shan A Community Member

Still, this is not fixed!!!!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Shan,

 

I am sorry to hear that the issue is still not fixed. Please don't hesitate to follow up with the team directly on the same support ticket if you have additional questions regarding your concern. 

 

Thank you,

Pradeep

Shan's avatar
Shan A Community Member

Enough is Enough brother, Fix it today. I'm tired of you guys saying this to me from a weeks now

Shan's avatar
Shan A Community Member

It's been 10 days now!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Shan,

 

I’m sorry but I won’t be able to assist you here further. Your ticket is assigned to the correct team, and they should be able to help you with your concern. Please don’t hesitate to update the same ticket thread if you have further questions or concerns.


~ AJ
Upwork
Shan's avatar
Shan A Community Member

My ticket is assigned for two weeks now, and nothing is happening. It's been so long and I'm sick of this sorry, they are doing the same there as here saying we're sorry and so on... I don't need any apology, I want the payment to be on time.

Shan's avatar
Shan A Community Member

If you need any verifications, then scheduled a conference call at zoom

Shan's avatar
Shan A Community Member

I didn't receive the payment, and in transactions, it shows that I got it. It is 193$, and I didn't get any email from Upwork when it was transferred to my bank account, even I called my bank they don't have any records related to that transaction. 

 

Sahil Kumar's avatar
Sahil Kumar M Community Member

Hi
I did withdrawal 6500 USD on 18th October, But I haven't received it in my bank account yet. I did check with my local bank and they do not have any info about it. Can someone let  me know what is going on it is 8th day today

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Sahil,

 

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.


~ AJ
Upwork
Sahil Kumar's avatar
Sahil Kumar M Community Member

Moderator Annie Jane B - It is 9th business day today and I still haven't received it 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Sahil,

 

Thank you for your message. Today is the 8th business day. Feel free to message us if you do not receive the funds in the next 24 hours.

 

Thank you,

Pradeep

Sahil Kumar's avatar
Sahil Kumar M Community Member

Is there any justification for this delay?
this is really unnecessary and troubling. We already wait for so many days after client pays
I can see a lot of people are facing this issue

Shan's avatar
Shan A Community Member

same

Sahil Kumar's avatar
Sahil Kumar M Community Member

Didn't receive it
11 Days
I don't understand why we have to face this much trouble for our own money. 
I am sure there is any logical justification