Direct to Local Bank withdrawal not received

[#1]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[#2]

Hello Upwork support team.

I have not received my money after your famous 08 days.

I have requested payment since 07 Nov. Today is 21 Nov.

The bank does not recognize any authenticity of this document you sent  . It does not reflect the swift in any way. No origin of money transfer from X bank, from any country to UBA Bénin. This document does not prove that you have paid me according to my bank.

 Pay me my money, Please.

**Edited for Community Guidelines**

[#3]

Hi Prosper,

Thank you for your message. I am sorry to hear that you haven't received your funds. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[#4]

I have not received payment in my bank, it’s been a week now and it’s not showing anywhere in my bank.
My account details were correct and it was my first withdrawal from upwork. Can someone from upwork help me figuring out where my payment stands?

**Edited for Community Guidelines**

[#5]

Hi Umair,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#6]

I made a withdrawal on November 15 2022 but until now the funds have not been received at my local bank, even though all account numbers have been filled in correctly.  the balance on the upwork account has also become 0, so what should i do?  please help me for this problem

[#7]

Contact your bank.

[#8]

the bank said: please contact the upwork team because my local bank is a passive recipient of funds.
so what should i do?

[#9]

Upwork will only help you with a trace after 8 business days has passed. What bank btw?

[#10]

team upwork just say waiting and waiting, im very confused. my is BCA in Indonesia

[#11]

Hi Tio,

Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

You may also want to coordinate with the team through the email they sent you regarding actions that need to be taken on your account. You can also update the ticket on this page.

[#12]

I've been waiting for payment for 8 days but until now I haven't paid in my local bank, please check my status of withdrawal Ref ID 530990949

[#13]

Hello Upwork
I’ve withdrawn my available balance on Wednesday (16th November) and I was expected it will be available in my local bank by next couple of days. Unfortunately, It’s been 9 days and no result yet. I’ve contacted my bank even and they said no balance and i even didn’t receive the confirmation email (with exchange rate and other stuffs) .

This is the history of my first withdrawal and the last on 20th November and the same history for this withdrawal as well.

[#14]

Hi Syed,

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#15]

Hi,

I hope you are all doing well,

I made a withdrawal on Nov 20, 2022, to my local bank account (Reference ID: 531796539)

and until now, I didn't receive anything in my account.

I am used to receiving payments to my account within 1 business day

Please help me out with this.

ps: not sure if this is relevant but I have a top-rated badge.

thanks,

[#16]

Hi Ahmed, please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#17]

Hi Andrea, thank you for responding.

after waiting 8 days, I still can't see my payment,

if it's possible can we just return it to the account?

[#18]

Hi Ahmed,

Thank you for the follow-up. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#19]

I made a withdrawal last week Then I realized that I mistakely filled wrong SWIFT code.  Its been 8 days (I did in 16th) and still neither in my bank account not Upwork account. What should I do?

[#20]

Hi Omer,

If 8 business days pass and you still haven't received your funds please let us know, and we'll be able to initiate a trace then. Please also note that bank holidays in the U.S. and your location may affect these withdrawals. For example, today is Thanksgiving Day in the U.S.

[#21]

Hey  Andrea,

I already gave the wrong swift code, so its impossible to receive the funds, but it was not refunded to my upwork account as well.  Also, I used 'direct to local bank' option. 

[#22]

Hi Omer,

That's why we need to wait 8 business days since returned funds to your Upwork account would take 7.

[#23]

Will it be returned to upwork account after 8 business days since withdrawal, or I need to wait 7 more days?

[#24]

Eight business days since the date of withdrawal, Omer.

[#25]

I am confused in this situation, since 07, I asked for payment, until today I have not received anything.

The payment team said that they have started a tracing of funds that will last 2 to 4 weeks, and asked me to be patient.

This is the same case with many people.

After working, it is with patience that we will feed our families, pay electricity and internet connection?

[#26]

I withdraw 143$ to Local Bank Transfer ID 533463524 But the funds have not yet received by me, however, it always takes 10 minute sto receive payment.
I made some other payments lately on the next day, they all came successfully in my local account.

All other paymnets i made on the next day had arrived but not the one i made a day earlier. 
Please help me resolve issue.